Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Very happy with our new blinds. Highly recommend Robyn from Harrisons in Kapiti. We really appreciated how helpful Robyn was and the excellent service we received.”

Helpful Report

Posted 1 year ago

“Harrisons of North Shore talked a very good game and Rob was very professional in the sales period. They were honest and open about costs we could expect. However, it all falls apart when it comes to the fitting. The fitting was badly done - joins in the middle of rooms, creases everywhere (the website is not letting me upload the pictures). A whole section of carpet had to be completely ripped up and reinstalled. However, as they have our money already they lost interest in completing the job properly. 9 months later and many promises of fitters coming to sort it out and still not sorted. Will have to accept that we will have to get someone else in to fix it all. As Harrisons rely on third party fitters you are at their whim if it all goes wrong and Harrisons won't chase to complete the works. Use at your own risk.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your feedback. I am very sorry to hear this, I will be investigating this today. I will be in touch with you. Kind regards, Customer Care

Posted 1 year ago

Hi, I have spoken with the Business Owner and he will call you today and speak to the installers. Kind regards, Customer Care

Posted 1 year ago

“Terrible customer service, disrespectful, leave the house a tip and they will damage the paint on your walls and skirting boards. Management don’t care if you have photographs of damage and wont offer any resolution for the damages caused by their fitters.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have received damage to your walls and skirting boards. Please contact us via the customer.care@hah.co.nz so that we can see if we can help you to resolve this. Kind regards, Customer Care

Posted 1 year ago

“Fred and the team at Harrisons were fantastic to deal with right from the get-go. Fred was super accommodating with providing several quotes for the different options I was considering for my flooring and was even able to source 1 of my preferences that weren’t available in the standard ranges for me. Fred was friendly, professional, and flexible and had no problems coming back to bring me more samples when I started having doubts about my initial selection. I’ve heard some real horror stories lately from people who’ve had terrible experiences with other flooring companies lately e.g. long contractor/installer delays, quotes taking forever and materials shortages but, I couldn’t have been happier with the quick turnaround and service through Harrisons. My quotes came through quickly and there was a super fast turnaround for the installers being booked in and coming to complete the jobs. The communication through Fred was fantastic, and the installers always turned up on time when he said they were going to. They were also really flexible and accommodating around a couple of issues with my subfloor that needed to be remedied during both of their installs. Fred’s knowledge and experience were a godsend with his recommendations for my flooring and the installer's work was high quality, fast and efficient as well as always leaving the site super clean and tidy. I have absolutely no hesitation in recommending Fred & Harrisons to anyone and will definitely be using them again in the future. Thanks again for all of your help Fred and the team! 😊”

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Posted 1 year ago

“From the beginning to the end of your service was very respectful, informative and pleasant. My elderly father was taken care of and his flooring needs were met and made a difference to his home and well-being. Thank you, keep up the good work.”

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Posted 1 year ago

“Good come back on inquiring, good service on initial visit and installation.”

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Posted 1 year ago

“was so impressed with the trade guys who laid the carpet, friendly, efficient, polite, NO swearing,”

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Posted 1 year ago

“Great service - friendly and responsive to questions and great quality work. We were very happy customers.”

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Posted 1 year ago

“If there was a zero rating this would have been my choice, as the Southland franchise holder provided zero help. He was apparently too busy to respond to my email and when I recontacted the Auckland base to let them know they got him to ring. He said he was too busy to help. Irereang the Auckland base but they just said he was too busy. Not a great experience.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I was disappointed to hear that you did not get the response that you deserved. We have had large volumes of responses to our campaigns but I am sure that I can find a suitable time for the Business Owner to come and see you. If you would like to arrange an appointment then please contact: customer.care@hah.co.nz and copy this feedback to the team. We will help to sort this for you. Kind regards, Customer Care

Posted 1 year ago

“Great service....start to finish! Carpet layers were efficient and helpful.”

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Posted 1 year ago

“Excellent from Quote through to Final Installation - very happy!”

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Posted 1 year ago

“Excellent efficient service, communication and installation and plenty of carpets and prices to choose from.”

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Posted 1 year ago

“Very easy to deal with, had competitive pricing and the final result was great.”

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Posted 1 year ago

“Very happy with the process from beginning to end”

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Posted 1 year ago

“Very happy with our new carpet. We found Harrison's in particular Kaye to be very professional and knowledgeable. Made the daunting task of choosing the right carpet easy. We replaced the carpet throughout the house which was a huge task but the installation was great and went well. Thank you!”

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Posted 1 year ago

“Excellent service, very friendly and quick to respond. Great quality products too, very happy thank you!”

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Posted 1 year ago

“Excellent service out here in Central Hawkes Bay, responsive and beautiful quality product. Carpet layers were also friendly and efficient.”

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Posted 1 year ago

“Dave from Harrison’s was awesome to deal with have used them several times now Job got done to a high standard and completed a day earlier than expected Price was competitive THANKS AGAIN HARRISONS”

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Posted 1 year ago

“The team at Harrisons were fantastic. I had a very quick response to my enquiry and a site visit and measure within days. Danny gave me good advice and I had my quote that evening. The price was very reasonable and so I gave the go ahead. The installer Kyle was really friendly, helpful and tidy. He did a wonderful job. I am really happy with the outcome. I have used Harrisons before and would use them again for sure. Very satisfied customer. Ellen”

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Posted 1 year ago

“Over all very pleased wih job.”

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Posted 1 year ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews