Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and helpful , install was easy and fast .”

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Posted 1 year ago

“Dave from Harrison's was great to deal with- excellent communication keeping us updated on installation dates. Frazer who installed the laminate flooring and Andrew who installed the carpet were fantastic and left the site spotless. Would highly recommend these services.”

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Posted 1 year ago

“From the time Amanda came and inspected, gave me ideas and the flooring was laid was a very efficient service.”

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Posted 1 year ago

“Awesome carpet layer Stu and his team. Keep him on.”

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Posted 1 year ago

“awesome service and the men doing the work were really good guys. cheers i'm very happy.”

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Posted 1 year ago

“great service with timely replies to questions followed by excellent installer”

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Posted 1 year ago

“Very happy. No issues.”

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Posted 1 year ago

“Reliable, worth for the money spent.”

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Posted 2 years ago

“Very understanding and responsive to our changing installation date. Very good advice and time given on carpet selection. Great installer who worked hard to meet deadlines.”

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Posted 2 years ago

“excellent service from start to finish”

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Posted 2 years ago

“All went very smoothly.No problems .Very happy.”

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Posted 2 years ago

“Third time I've used Harrison's. Actions speak volumes!”

Harrisons Carpet & Flooring 5 star review on 20th November 2022

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Posted 2 years ago

“Satisfied with service. Will recommend to everyone.”

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Posted 2 years ago

“Product is fine but installer left without checking if install was correct. I suspect this was because they removed the cablling underneath then laid the carpet leaving me to pull it up, reinstall cablng and modify and re-lay carpet. This was despite specific instructions to lay product over cables. Follow up with sales team resulted in a 'it was a miscommunication' but no offer to remedy the issue.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback, I am sorry to hear that your instructions were not followed. This would have been frustrating. If you need any further assistance then please contact the Customer Care team. Kind regards, Customer Care

Posted 1 year ago

“We are extremely pleased with our carpet. The entire process was so professional and easy. Amanda was always responsive and helpful. The carpet layers were supreme as well. Thank you.”

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Posted 2 years ago

“Very easy rep to deal with. A pleasant no stress experience. Installation was quick an good quality. Will definitely be using them again in the future.”

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Posted 2 years ago

“My experience with Harrison’s has been a pleasure from start to finish.”

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Posted 2 years ago

“Poor quality installation, damaged skirting, no vacuum, did not advise about floor issue prior to installing resulting in poor install”

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Posted 2 years ago

Hi, Thank you for your feedback, I was disappointed to hear that you were not happy with how the install went. I will let the Business Owner know. If you would like to discuss this further please contact us on: customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“We are delighted with our new flooring. Thank you.”

Harrisons Carpet & Flooring 5 star review on 13th November 2022

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Posted 2 years ago

“Carpet had multiple faults within two years (top of the carpet has separated from the bottom) and the Feltex insurance guy refused to replace, they only wanted to continue to fix the carpet even though it had frayed at the joins from being fixed multiple times. I had to chase them and call head office to get anyone to listen - finally got replaced but was a huge un nessecary fight. Franchisee did what he could as did the installer.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. It sounds like this was a frustrating process but I am glad that we were able to assist you to get a good result. I hope that you can enjoy the carpet now. Kind regards, Customer Care

Posted 2 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews