Harrisons Carpet & Flooring Reviews

4.7 Rating 5,119 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Installers were very professional and pleasant guys. Carpet performs as expected :)”

Helpful Report

Posted 1 year ago

“Heather has worked on several of our projects and seems to know what we want even when we don’t.”

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Posted 1 year ago

“I have been very happy with the whole process of our renovations, from the start, in choosing the product to having it installed. I'm very impressed”

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Posted 1 year ago

“Donald &Karen Ramsay Gore ,are very happy with your service especially the communication side of things”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Great service, friendly staff.”

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Posted 1 year ago

“Very happy with service from Harrisons. After flood damage, replacement carpet was installed quickly and expertly. It's been 10 years since original carpet was installed and glad to say their high standards have not changed. Well done Harrisons”

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Posted 1 year ago

“Absolutely thrilled with my new carpet. Excellent service although a little slow at first. But would thoroughly recommend Harrison‘s Rodney for all your carpet needs. Right down to the carpet layer who was very very helpful and did a fabulous job…”

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Posted 1 year ago

“My husband and I having been contacting Harrison’s continuously for the past month to get someone to come and check one of our motorised blinds which is not working. Everytime they’ve taken a call they’ve said someone will come out and see us during the week, or that our details have been passed onto the person who sold us the blinds and a manager will call us and update us on the progress and nothing has been done so far. This is extremely frustrating that we have to keep chasing up on you guys. To be honest Harrison’s customer service is pathetic. The blind which is not working leads out to our outdoor deck area which we haven’t been able to access properly for a month now.”

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Posted 1 year ago

“Great service.. Sales team :) The guys that did lay our carpet did a great job and so Helpful.. If you need new carpet give them a call... You would be hard to find better Thanks TEAM Kevin Lyn & Kizmet :)”

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Posted 1 year ago

“Very disappointed. Harrisons warranties aren’t worth the paper they’re written on. We’ve never had a nylon carpet before, but as it is recommended for people with asthma, we opted for Tramonti 430, a solution dyed nylon carpet classified as ACCS6* REHDS 1* CLDS, 15-year fade and stain warranty & lifetime anti-static & installation warranty with 11mm invincible foam underlay for our upstairs bedrooms and hall. In the master bedroom the carpet is behind the tiles in front of the ranch slider, so it doesn’t go right up to the door. Harrisons recommend\ a window film to reduce fading. We were thinking of replacing the slider, so didn’t bother and were okay with colour fading, after all it’s a bedroom and not a high traffic area. So, imagine our disappointment when, in less than 10 years the carpet has started to disintegrate, I can actually see through the carpet to the pink underlay in multiple places. But the colour of the carpet has not discoloured as much at all. Pity it’s falling apart. The guy that came from Godfrey Hirst, was arrogant with his many years of experience in the industry….. Told us it was sun fade, well yes, we can tell that, but what about the warranty, well that’s not with us, the carpet only has a life span of 5 years, and we are doing well with how long it has lasted. How can you have a 15-year fade warranty on a carpet with a lifespan of 5 years? And apparently the window film isn’t a recommendation, it’s a requirement. In the letter from Godfrey Hirst, they say they have had no other issues with this “batch” and do not consider it faulty. Funny how they only use the work batch not product. Massive thumbs down for Harrisons Massive thumbs down for Godfrey Hirst Feltex Massive thumbs down for nylon carpet”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am sorry to hear that you did not have a good interaction with Godfrey Hirst and that you are having issues with sun damage to your carpet. The New Zealand sun is very harsh on our furniture, window treatments and flooring. Nylon does perform better than wool, in these high sun areas, but nothing will be invincible unfortunately. Kind regards, Customer Care

Posted 1 year ago

“Fantastic service and product. Excellent initial consultation and advice. Great communication and quote. The installation of the flooring and carpets was perfect. 100% satisfaction - highly recommend.”

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Posted 1 year ago

“Highly recommend! Very happy.”

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Posted 1 year ago

“We are so happy with the service provided by Neil and Kirsty at Harrisons Bay of Plenty. We were deciding between them and a competitor to do hard flooring and carpet in our home and ultimately chose Harrisons due to the products they offered. From start to finish they made the process very easy. Everything was on time and exactly as promised. We are over the moon with the result! The contractors they used to lay the flooring (in our case, laminate and carpet) were on time, professional, and very efficient. We had one small issue with baseboard undercutting which they rectified within 24 hours and we are very happy with the solution. There was no pushback and they were eager to help. Overall, I couldn't rate Harrison's Bay of Plenty any higher, fantastic. Thanks so much, Neil and Kirsty!”

Helpful Report

Posted 1 year ago

“Harrisons went out of their way to ensure that my renovation went smoothly. They had to communicate with me, the tennants and the builder. It was a huge process made much easier by Wendy and Dave being so flexible with dates and times and communicative. Many many thanks. I am so happy with my new carpet.”

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Posted 1 year ago

“Great communication. Good people to deal with Time schedules were not honoured on one fitting, had to wait another week”

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Posted 1 year ago

“Great pricing and service. Dave and Wendy were great to deal with. Prompt competitive quote and installed carpet looks great. Highly recommended team.”

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Posted 1 year ago

“Called Harrisons once and never heard from then again. ????????? 👎”

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Posted 1 year ago

Hi, Thank you so much for your feedback. I sincerely apologise for the lack of contact from this Business Owner. I know at the time he was unwell but that is no excuse. He will contact you today. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 1 year ago

“Amazing service! Had our shed carpeted. No hassles, on time and quality job.”

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Posted 1 year ago

“Harrison's have just completed replacing the lino and carpet in my house. From start to finish this has been an excellent experience. Neil and Kirsty were very professional and helpful with assisting us in choosing the products, their pricing was very good and the delivery time of the service was very good. We are absolutely thrilled with the outcome, the people laying both the Lino and carpet were very professional, skilled and experienced. Cannot recommend this team highly enough.”

Helpful Report

Posted 1 year ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,119 reviews