Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and the carpet layers were fantastic”

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Posted 4 years ago

“Our experience with our Harrisons franchisee was great. We had a couple of small issues with the finishing and when we raised these with him, he ensured these issues were resolved quickly and with no hassle. The finished floor looks great - we are really happy and would certainly recommend Harrisons to others.”

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Posted 4 years ago

“We asked for a quote from Harrison's for carpet and vinyl, and were given a five to accept / decline it - with follow up emails reminding us of the time pressure. When we did accept, and paid the deposit, we heard nothing for a week. I got in contact again to check the deposit went through, at which time the franchisee told us the vinyl we'd chosen was no longer available. Because they are a mobile service, we had to book in another time for her to visit so we could look at more vinyl - this was a bit of a hassle, as we both work full time, and live 30mins out of town. During the second consultation we realised there was no longer any vinyl available in the same price range as the original selection; and thus our quote would now be for more than the competitors we had turned down. We opted to cancel the job, but still had to pay for the carpet that had already been ordered. Our new suppliers installed the vinyl yesterday, and had arranged to collect the carpet from Harrison's to install at the same time. Arrived home to find the carpet missing - because Harrison's had not released the carpet to our suppliers. They will now have to make another trip (hopefully not charging double mileage) to install the carpet at a different date.”

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Posted 4 years ago

Hi, I am very sorry to hear that you are disappointed with your experience. If you would like to talk to us further then please contact us at Customer Care. Kind regards, Customer Care.

Posted 4 years ago

“Great service came on time, left no mess job completed in the time agreed. We are very happy with the results awesome team.”

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Posted 4 years ago

“Excellent service with fabulous products”

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Posted 4 years ago

“nice to have the Rep at the door and in the house with the samples we wanted to buy. He was knowledgeable and efficient. Well done.”

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Posted 4 years ago

“Absolutely thrilled with the service from Danny right through to the laying by Mark. Can't recommend them highly enough.”

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Posted 4 years ago

“The process from start to finish was very professional. The people we dealt with gave us all the info we needed to feel confident to give the job to Harrisons. The installation and the product are excellent.”

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Posted 4 years ago

“Great service and quality product. Geoff was great to deal with, discussing and providing good options. Highly recommend Harrisons carpet.”

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Posted 4 years ago

“Excellent service nothing to much trouble for the Gisborne branch guys and Chris they are very friendly and helpful , Chris has just sorted me out with blinds for the whole house excellent service.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“From our first contact for a quote to the install, Shane blew the competition out of the water with his attention to customer service and detail.”

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Posted 4 years ago

“No problems as usual”

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Posted 4 years ago

“You have a good range of colours I thought. But after I did choose my colour the next day I found out that it was not available .....so I choosed an other one and had to find out that it also was not available. Finaly i just took what was there ..........i rather not see the colour if you don't have it . Trades people were young and still learning somehow which was ok for me ......we all go through that if we start . But I ask them to leave the off cuts for me in my place . They took them all away which was dissapoining ...........but I did not complain. I realise that I got the whole thing for a really good Quote .........it was somewhat underpriced to my advantage .........so I just accept the whole outcome . But as you can see there is room for improvement . And i realise that the people which were organising it did there best but were still learning .................. I am sure it all will improofe over time.”

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Posted 4 years ago

“Outstanding from beginning to end”

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Posted 4 years ago

“Harrisons and their contractor went out of their way to make sure that we were comfortable with the date and time of install, fitted in with what we wanted and the carpet was put in with very little fuss and bother.”

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Posted 4 years ago

“Great value for money. Timeframe we were able to have installed earlier than expected which was even better for us And a minor issue with carpet measurements was sorted easily and quickly. We had Dan Haslam and would happily recommend Harrisons to everyone and use them again for future needs. Awesome Customer service!”

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Posted 4 years ago

“Excellent...I would definitely recommend Harrison’s Carpet.”

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Posted 4 years ago

“Have used Harrisons twice now and each time very impressed with the service and product. Wouldnt go anywhere else. Thanks”

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Posted 4 years ago

“Extensive range of colours and types of carpets. Consultant was knowledgable about the products.”

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Posted 4 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,111 reviews