Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait 6 months for the vinyl going down before being able to put the house on the market. Wished we had gone with someone else - just given excuses & the run around. Not a good experience 😕”

Helpful Report

Posted 11 months ago

Hi John, I apologise for the delays that you had. I know that this was very frustrating for you especially with you wanting to put the house on the market. I am glad that we were able to help get things under way once you alerted us to the delays. Kind regards, Customer Care

Posted 11 months ago

“Prompt service. Amanda was on the ball with excellent communication. A hic-cup meant we had to up-grade carpet for a few more $. Carpet laying was delayed a couple of days but all went smoothly thanks to communication and professional attitude we were very happy with the end resut”

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Posted 11 months ago

“five stars because of Sue, i thought she was an excellent person for the job and loved her approach when she visited. Obviously would have liked the wool carpet to be cheaper. from Harrisons. Carpet layer excellent too”

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Posted 11 months ago

“Prompt with initial appointment, quote and booking. Helpful with choosing colour”

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Posted 11 months ago

“Reliable, friendly and great value. Can't ask for anything more!”

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Posted 11 months ago

“Good service from initial contact to installation and follow-up Very pleased with the product and service The carpet layers, Morgan & Sam, over the 2-day job were fast, professional and helpful”

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Posted 11 months ago

“Extremely professional nothing was a problem”

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Posted 11 months ago

“Harrisons were extremely flexible with my tenants who had to hold off having carpet laid for a while. Harrisons were very kind and thoughtful and my tenants spoke very highly of them.I have recommended Harrisons to friends and family and use them over the years”

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Posted 11 months ago

“Good value for money”

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Posted 11 months ago

“Sue made the process so smooth. She really knows her stuff. No hidden costs. Everything explained.”

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Posted 11 months ago

“Chris from Whangarei was amazing to deal with. From my first online inquiry, harrisons got back to me within a day and followed up with another call and email. Although my order was small Chris treated me like a very important customer. Thank you I will always return!”

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Posted 11 months ago

“Professional worry free service.”

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Posted 11 months ago

“Salesman lovely but actual instal was terrible. Installers couldn't speak a word of English, the joins in the carpet are very obvious and it's just a solid colour, there was damage to the walls from the instal and parts of the carpet were not laid well against the wall. Very poor quality and very disappointing when paying such a high price for what we thought was a high quality product. Definitely would not recommend.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your feedback. I am very sorry to hear that you are unhappy with the installation. I have contacted the business owner to discuss this further. Kind regards, Customer Care

Posted 11 months ago

“From first contact to carpet install, Harrison's were great! The franchisee in my area (Napier) was brilliant, a really nice man. He was friendly and professional. The carpet installers...all I can I say about them is, what great guys. They moved my furniture, removed the old carpet, installed my beautiful new wool carpet and replaced my furniture. I used Harrison's when I lived in Auckland, so as a returning customer I knew what to expect and I was not disappointed. Thanks Harrison's.”

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Posted 11 months ago

“Great Service, from quoting to finishing the job, they arrived as arranged and on time, friendly and hard working.”

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Posted 11 months ago

“Kerryn & Mark have been very interactive and they both provided excellent customer service.”

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Posted 11 months ago

“Great all round from start to finish. Could not be more pleased with the service, the product or the final result. Spot on!”

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Posted 11 months ago

“Excellent service and communication. We are so happy with our carpet. It has completely changed our bedrooms and hallway. Thanks again.”

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Posted 11 months ago

“Exceptional Carpet Experience! We recently had this exquisite carpet installed, and we couldn't be happier! The luxurious feel and top-notch quality exceeded our expectations. The personalised service we received made the entire process a breeze, and the installation was executed with a high standard of precision. Huge thanks to the team for transforming our space into a haven of comfort and style! Highly recommend.”

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Posted 11 months ago

“Amanda was very knowledgeable and offered fabulous advice when picking out our new flooring. She was professional and delivered 100% on all promises made. They were flexible with install when our project got delayed and we could not be happier with the finished product. Thank you.”

Harrisons Carpet & Flooring 5 star review on 26th November 2023

Helpful Report

Posted 11 months ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews