Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever again would I order from Harrisons Nelson. Short of order (apparently someone stole it from there storage facility) - cant get any more in for months! Half on the floor! Now short of underlay also! This has cost us so much money/ lack of sleep and days of time at our expense.”

Helpful Report

Posted 4 years ago

“Quote and installation went very well and price was comparable to other retailers. But the Tribeca carpet that was installed is the most hideous carpet I have ever had the misfortune to come across. Feels cold and damp to the touch, even in summer and you can't even leave a shoe on it without it leaving an indentation in the carpet. Within about 6 months the pile had "unravelled" in areas of any foot traffic (which is only me and no pets so hate to think what it would be like for a family). I contacted the franchisee about it but was told I needed to vacuum regularly and have it cleaned every year. 3 years on it looks worse than the 30 year carpet that was removed. Unfortunately I cannot afford to have it replaced so just have to live with it until I can. One photo is of the carpet in areas that have not been walked on and other 2 are where it has foot traffic.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to bring this to our attention, I would like to discuss this further. Have the manufacturers been out to assess this carpet? Please contact us on 0800 279 009 or email us on customer.care@hah.co.nz Kind regards, Customer Care

Posted 4 years ago

“Don't listen to your customer. Don't communicate with contractors. Keep making the same mistakes. Have talked to other Harrison's floorings customers who were undermeasured as well!”

Helpful Report

Posted 4 years ago

“First vinyl layer incompentent & rude ,& lazy, franchisee owner took 3 months to come ,& look at the job & said the layer must have been having a.bad day! Second vinyl layer was excellent, never using them again”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I was very sorry to hear about your experience. I will discuss this with the Business Owner. Kind regards, Customer Care

Posted 5 years ago

“The website is missleading consumers stating that it is give 40% off carpets which are never priced at those prices. This is a serious breach of the fair trading act and you'll be pleased to know we have taken a copy of your site and have passed this onto the commerce commission. Also you state that you have the most robust warranty however your warranty is full of exclusions. I think I'm better to buy my carpet elsewhere.”

Helpful Report

Posted 5 years ago

“Uninterested and unhelpful Didn't know his products Didn't show full range Told us you could do something that turned out to be totally wrong and ended up ruining the whole job Wouldn't fix it”

Helpful Report

Posted 5 years ago

“Extremely poor customer service. We had finance approved but a hold up with our cards being sent out. I emailed & phoned regarding this & asked for a phone call or email reply - absolutely no reply. You lost our sale Harrison’s due to terrible customer service!!! We now have lovely new carpet thanks to one of your competitors who far exceeded any service you gave us!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Was very sorry to read this. Please accept our apologies. I am glad that you have found a solution and are happy with your product. Kind regards, Customer Care

Posted 5 years ago

“Poor service, poor communication”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Sorry that you have not been happy with our service. We do strive for excellence in customer care so if you would like to discuss this further, please email us on: customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“Driving just south of Timaru last week when a lady driving a Harrisons carpet vehicle took exception to something I did. She gave me the fingers. I have since had 2 flooring companies quote for a carpet and vinyl job. Obviously I didn't ask Harrisons to quote.”

Helpful Report

Posted 5 years ago

Hi, We appreciate you taking the time to let us know. We will be addressing this matter further. Apologies for this, not an image that we want to portray. Kind regards, Customer Care

Posted 5 years ago

“Really bad service, no quote emailed after 2 x requests. The sort of apology was enjoy your new carpet after I excepted a quote from another CO which was $2000 cheaper.😟😟”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I apologise for the delay with your quote and have spoken with the Business Owner. Not how we like to do business, again I apologise. Kind regards, Customer Care

Posted 5 years ago

“Harrisons Carpet You came back to discuss concerns re our carpet, some you agreed with and some you didn’t. We did expect a modicum of concern re the fraying edges and the edges in general and the movement of the carpet. We have not received any further communication as to the installer and coming back to tidy the edging discussed. Not happy , disappointing to say the least, perhaps it comes down to the fact that we have purchased and not likely to purchase again in the near future for the lack of after service. Shame on you. We have however purchased carpet from the Harrisons carpets for a property in Glenfield – truly feeling uneasy about this now. As for the other property Harrisons will not be a consideration. I guess it doesn’t make a difference considering it’s a franchise so who cares about the next franchisee missing out on a sale. This email is just to let you know of our thoughts on Harrisons after sales service. Do we want you back in our home -No. Will we recommend – No We will employ and independent carpet layer to tidy up what we paid for.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your time yesterday and your feedback. Again I apologise for the lack of follow up. Your feedback is important and helps us to ensure that any shortfalls are improved upon immediately. Kind regards, Customer Care

Posted 5 years ago

“Really disappointed, the carpet is not what we expected. we were asked if we had pets... we told them we did. You would think they would take this into consideration when they offer you samples. The carpet we have, shows every bit of pet hair, every bit of dirt. The sales man was pushy, and would not allow us to keep a sample here overnight "I have to show it to the next home"... um, other companies allow you to do that. He just wanted a quick sale. I would not recommend this to other people. disappointed.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Was sorry to hear that you are not happy with your product or service. We don't tend to leave samples as being a mobile service we do need to take the samples to the following appointments. I do understand that this can be frustrating however. Kind regards, Customer Care

Posted 5 years ago

“Waited three months for curtain s then they turned up without the proper screws. It's been 4 weeks and they still haven't finished to complete the job!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I apologize for the inconvenience. I am contacting the Business Owner now to get them to resolve your issues. Kind regards, Customer Care

Posted 5 years ago

“Why are u promoting and selling synthetic carpet. When it's past its use by date it is just another large item clogging landfill sites. Support NZ and promote the carpet material we grow here... WOOL. It lasts for a very long time and is biodegradable at the end of its life. It can also carry on with a new life as garden mulch to keep the weeds at bay. Wake up Harrison's and support NZ and climate change. Thanks, Julie.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. A very topical discussion in today's environment. Certainly something that we are investigating with our company's sustainability policies. Kind regards, Customer Care

Posted 5 years ago

“After 2 years of going back and forth with your Hastings man over, poor laying, faded carpet, being let down by tradies not turning up then making excuses, we have pulled the pin and never ever want anything or anybody to do with Harrisons here again. We will live with the hideous joins until we can afford another carpet. This is a disgrace and we would never recommend your company to anyone.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am very sorry that you are so unhappy with your experience with Harrisons. If you would like to contact me on customer.care@hah.co.nz I would be more than happy to help you resolve this by finding a time and date that works for both yourselves and the installers to fix the issues. Kind regards, Customer Care

Posted 5 years ago

“Product was great but service was shocking the worst I have ever had.”

Helpful Report

Posted 5 years ago

Hi, I was very sorry to hear that you were not happy with the service that you received. If you would like to discuss this further then please contact us on: customer.care@hah.co.nz or 0800 279 009. Kind regards, Customer Care

Posted 5 years ago

“Not at all happy with installation, many little problems, just "swept under the rug" so to speak. Please see my response to your questionnaire for specific details.”

Helpful Report

Posted 5 years ago

Hi Grant, Thank you for taking the time to give us your feedback and your response to the questionnaire. Kind regards, Customer Care

Posted 5 years ago

“Awful accusatory email because of bad customer service . Whangarei. If they had sent an email with an apology or shown a bit of empathy I wouldn't be writing this. They took it for granted that I would know that doors need planing after install. I read it in the docs but as no one said anything to me I assumed mine were ok. I sent them an email and got one back with misinformation and quite accusatory. Whangarei need customer service training.”

Helpful Report

Posted 5 years ago

“Still waiting for a quote”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I will contact the business owner who was booked to come out to see you. Kind regards, Customer Care

Posted 5 years ago

“I recently wrote a 1 star review regarding harrisons carpet missing out on a $17k contract because they did not respond to my online quote request and did not respond to the phone message I left They official response from them is that they did not receive the online quote request and they did not receive any phone message because it's a mobile service There was no apology or sorry our system did not pick it up etc. The fact is I did leave a phone message with an operator and I did fill their form Their denial is a pure lie ! You be the judge”

Helpful Report

Posted 5 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews