Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All said in previous survey”

Helpful Report

Posted 3 years ago

“Only that we were grateful for you being able to change the installation date without the penalty of having to pay the full amount to change. It was in you terms but no suggestion that this would need to be.”

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Posted 3 years ago

“Was fast service and my carpet looks great thanks”

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Posted 3 years ago

“very good service, job well done”

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Posted 3 years ago

“Excellent service made easy and did an amazing job with install. Very happy from start to finish”

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Posted 3 years ago

“I've purchased from Daniel and Renee a couple of times and they've been fantastic to work with. Friendly, professional with a great range at good value and an efficient install service. Will be a repeat customer for life.”

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Posted 3 years ago

“We were very impressed with Nathan from Harrisons from the beginning he visited us twice bringing all the samples nothing was a bother The carpet layer was great ,friendly and efficient We would recommend Harrisons to others Gina is also great to communicate with on the phone”

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Posted 3 years ago

“Wonderful! We feel like we are walking into a lolly jar... with our lovely rich coloured Artisan Red Carpet”

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Posted 3 years ago

“Decent product but terrible service. Would only purchase if you want the install to last 4 days or more and if you want to lux and tidy your own brand new carpet before bringing in your furniture. Would not recommend unfortunately.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I was disappointed to hear that you were not happy with the install process. I will discuss this further with the Business Owner. Kind regards, Customer Care

Posted 3 years ago

“very pleasant experience from consultation to installation, Geoff was very knowledgeable and also helped with final colour selection which we are very happy with. The installation guys were very friendly and professional.”

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Posted 3 years ago

“Very good to deal with and value for money”

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Posted 3 years ago

“Awesome product, service. Extremely satisfied and have, will recommend.”

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Posted 3 years ago

“Excellent service, great price. Highly recommend!!!”

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Posted 3 years ago

“Outstanding company to deal with. Neil was great ensuring we got the best colour to fit in with our decor, David's communication was superb. We knew when the installation would occur and what needed to be ready. We got two friendly reminders as the date got closer. Really appreciated as it is a very busy site. The installation was great. These guys should give lessons in customer service. They are masters.”

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Posted 3 years ago

“We were able to Recarpet our large home in 3 stages”

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Posted 3 years ago

“Christina and Murray made the the whole process so easy and stress free. The in house consultation was brilliant, so much easier than bringing endless carpet samples home from carpet stores. Christina was so patient and helpful making the colour and product choice. She is very knowledgeable and above all honest. The whole process was so well managed , great communication at every step and we are delighted with the result. Great price , great service. I highly recommend getting in touch.”

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Posted 3 years ago

“Would definitely use Harrisons again thank you”

Helpful Report

Posted 3 years ago

“Really bad service. Scheduled for an 11am installation therefore, my partner had to take time off his new job to stay home and move our stuff in and out of our sleepout due to poor weather. The installers haven't arrived until 2.30pm!! I also wasnt advised until i had messaged them first - so slack! Due to the delay, our errands had to be put on hold! Had I known they werent able to make the scheduled time, I would have asked started work early and finished early due to being short staffed. I know I definitely won't be coming through Harrisons again”

Helpful Report

Posted 3 years ago

Hi, Thank you for bringing this to our attention. I am very sorry to hear that you were not informed of the time delay. This is indeed very frustrating and impacts on your whole day. I will discuss this with the business owner. Kind regards, Customer Care

Posted 3 years ago

“Prompt service and installation and highly recommend”

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Posted 3 years ago

“The salesperson was excellent. the laying of the product is disappointing! My friend thought i had laid it !! (I am female).”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I was sorry to hear that you were not happy with the install. I have passed this to the Business Owner so that he can discuss this with the Install Team. Kind regards, Customer Care

Posted 3 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,111 reviews