Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.56

4.6 Rating 1,546 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a horrible experience with Harrisons in Christchurch. I absolutely would not reccommend Harrisons to any Friends or Family. I recieved a product that was incorrect and was advised completely wrong in the consultation process. I was then made to feel like i was the 'problem' and that the mistake was mine. This was note the case. From the installation it went wrong – I arranged time to meet the installer at my house as I have a dog, he arrived, and the curtains weren’t pleated. He took them away and did them himself, nothing against him as this should have been done prior but the curtains looked horrible! They weren’t hanging right and the pleat looked awful. I contacted Harrisons and they did come to rectify them, they looked ‘okay’. Then the issue with the material, I requested lead weighted material and received ‘standard’ with a large folded hem. The lead weighted example I showed the consultant my sisters which are lead weighted with a lead weighted hem. The issues just kept on coming. I truly do understand mistakes happen but it was the lack of ownership and apology that came with it. Between the manager and the consultant I was getting told different stories then told I would need to pay more to get what I wanted in the first place and believed what I was quoted for?? I could write about the problems I had for ever. In the end, we came to a solution but it took a long time to get there and I was treated like I was an inconvenience.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I apologize that you have not been happy with your experience. This is certainly now how we want our customers to feel. I will be discussing this further with the business owner involved to understand what has happened here. Kind regards, Customer Care

Posted 1 year ago

“Good quality and very knowledgeable salesperson who assisted me in making the right choices which look fabulous!”

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Posted 1 year ago

“Practical, serviceable and attractive.”

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Posted 1 year ago

“Awesome thankyou”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Nikki from Central Otago is amazing. Great to work with and cool ideas. Wonderful experience Thank you 😊”

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Posted 1 year ago

“Hi there, Was very happy with the customer service that was provided by Paula Youds and the installation of the voils and drapes A happy SATISFIED customer. Kind regards Michelle Timms”

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Posted 1 year ago

“Very pleased with Sarah's service and Roman curtain blinds.”

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Posted 1 year ago

“Expert guidance, quality products, good value and timely installation.”

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Posted 1 year ago

“Excellent service and made choosing curtains so much easier.”

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Posted 1 year ago

“Consultant very helpful and knowledgeable! Installer did a great job as well.”

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Posted 1 year ago

“I brought curtains beautiful quality and the install was great too!”

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Posted 1 year ago

“Every aspect of my purchase and installation was perfect. I am so happy that I used Harrisons again and would highly recommend them.”

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Posted 1 year ago

“Great service from both Danny and Marion. Both very nice and very professional. Carpet fitters were excellent too as was the man who came to fit the blinds. Have recommended them all. Thanks!”

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Posted 1 year ago

“Just what I needed and they look great. Quick and easy to install with a friendly smile”

Harrisons Curtains & Blinds 5 star review on 23rd April 2023

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Posted 1 year ago

“Robyne was easy to deal with and gave good advice”

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Posted 1 year ago

“Very happy with purchase”

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Posted 1 year ago

“Assumed I could not afford curtains”

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Posted 1 year ago

Hi, Thank you for your feedback. I sincerely apologise that you felt like this after your interaction with the Business Owner. I see that this was back in 2018 that you had that interaction. If you are still interested in purchasing curtains then please touch base with the Customer Care team and we will see how we can help you. Kind regards, Customer Care

Posted 1 year ago

“Thank you Sarah for the wonderful service that you gave us, from the measure and quote to the install. Very professional in every way. A credit to you and your team.”

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Posted 1 year ago

“I would never use Harrisons again and certainly wouldn't promote you.”

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Posted 1 year ago

Hi Fiona, Thank you for your feedback. I am so sorry to hear that you have not had a good experience with Harrisons. We always strive to deliver an excellent service and I apologise that you don't feel that you have recieved this. The business owner that you dealt with is no longer working with us but if we can be of any further help then please do not hesitate to contact the customer care team. Kind regards, Customer Care

Posted 1 year ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,546 reviews