Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.56

4.6 Rating 1,538 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,538 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Curtains & Blinds made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Curtains & Blinds 5 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the advice and ongoing assistance provided by Paula Youds of Harrisons over the course of three separate installation projects. Customer service and installations carried out to a very high standard at competitive price. Would engage Paula again without hesitation Phil and Sharon”

Helpful Report

Posted 5 days ago

“Highly recommend Paula Youlds for all your curtain and blinds. She is extremely knowledgeable and great at knowing what is best for your home.”

Helpful Report

Posted 1 week ago

“Great service with measure and quote and with follow-up installation. The blinds and drapes look fabulous.”

Helpful Report

Posted 1 week ago

“I ordered custom curtains from Harrisons 12 months ago, carefully choosing a grey tone that would complement our home’s decor (we were going through a major renovation). However when they arrived they were a noticeable blue tone, which is very different from the original sample I based my decision on. At installation I straight away asked the installer what the colour was as I knew then they didnt look right. He said they are written on the plastic so I checked and it had the name of the colour I remember selecting, but in my mind did not match. I left them on the windows hoping that overtime I would see a different colour! We were overseas for about the equivalent of 4 months, but on my return to clarify the issue, the Franchise Manager, consultant, and I have all reviewed three samples and taken photos: the original sample I selected, a new batch sample now used in consultations, and the actual fabric batch the factory used to produce my curtains. The factory's fabric is distinctly blue, yet both the factory and Harrisons’ representatives believe that this matches the grey I selected due to a ‘tolerance range’ policy, which was not communicated during my initial consultation, or included in the terms and conditions I signed. I’ve requested a solution three times and each time I have been told there's nothing that can be done due to the length of time and the tolerance range. I have referred to the Consumer Guarantees Act directly identifying my issues and aligning them to the Act to no avail. My next step will be to contact Head Office. I should have addressed this sooner, on the day. But the curtains had been delayed (ended up in the South Island) and I didnt want to question the consultant, but in my gut, I knew they were wrong and after returning from overseas, realised just how wrong they were.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback. I am sorry that you are not happy with the product. I know that there have been discussions with you involving the product manager and franchise manager. After the curtains have been installed for 12 months there will also be colour changing due to fading. With all products, be it carpet, fabrics, leather, there is always a variance from dye batch to dye batch. This is why product orders always need to be made from the same batch. I will refer this back to the team who have been working with you. Kind regards, Customer Care

Posted 3 weeks ago

“Paula was very professional, very easy to talk to, gave amazing advice on colour options resulting in the kitchen blind looking truly awesome. The installer made a terrific job of putting it up. Thank you very much.”

Helpful Report

Posted 3 weeks ago

“Robyn at Kapiti was extremely helpful with the whole process for my sunfiltered blinds. All of my questions were answered. Great service.”

Helpful Report

Posted 1 month ago

“Paula Youds was an absolute delight to work with; super efficient and conscientious, stylish within herself which meant her fabric sample choices and recommendations were fabulous ... and most importantly, she listened to my needs. Her personalised service and communications (as well as her Teams, Aaron being the Installer) is a credit to the Harrison brand. Upon the completed installation of all rooms within our new house, we had a transformed "Home" which we love. I would have no hesitation in using Paula and Harrisons in the future or referring their services to others.”

Helpful Report

Posted 1 month ago

“Paula Youlds was very professional with a warm personality and a pleasure to work with.She is very knowledgable with lots of ideas and experience.We would highly recommend her to anyone seeking advice and guidance in choosing blinds and curtains . David and Margaret Collins”

Helpful Report

Posted 1 month ago

“Robyn was on our doorstep a few days after we lodged an enquirey. Great selection of samples. She measured and super helpful. We had our new curtains delivered and installed by Carol Anne and Tony who did a fabulous job and the curtains are lovely. What a fabulous team. Highly recommend.”

Helpful Report

Posted 1 month ago

“Yeah hi, I brought curtains and nets for my Lounge around Dec 2018. The net on the smaller window but still a good-sized window well the net just decentigated into it was like dry rotted after two years I just couldn't believe this happened. I wasn't impressed with it but the rest of the nets are good go figure”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. The job of window treatments is not only for privacy and asthetics but to protect your flooring and furniture from sun damage. It sounds like this window covering has done it's job and the strenght of our New Zealand sun has caused the curtain to deteriorate. The reason that only one of your curtains has been affected will be due to where it is situated and the amount of direct sun that it receives. That is why other windows which receive less hours of direct sunlight behave differently. Please let us know if you would like us to come and requote for a new solution for that window. Thanks, Customer Care

Posted 1 month ago

“Paula Youds is great to deal with. She has great ideas, heaps of samples and so much experience. I'm looking forward to dealing with Paula again on my next home project :)”

Helpful Report

Posted 1 month ago

“Paula Youlds made the process do easy. She offered helpful advice on colour choices and curtain types for both pur family home and our rental property, and we are so happy with the outcome. We highly reccomend to anyone looking for curtains!”

Helpful Report

Posted 1 month ago

“Paula Youlds was extremely helpful in our choice of curtains and blinds we are very happy with the color and style we chose. Paula would be highly recommended for anyone who is unsure of what style they are looking for. Thanks again Paula it was a pleasure working with you”

Helpful Report

Posted 1 month ago

“Kapiti Coast. We were very happy with the blinds and installation. However the service and communication was very poor. We paid a $1200 deposit a day after we accepted the quote. 10 days after the quote was paid we had a phone call from Janine, from admin asking if we were going ahead with the blinds. Here we were thinking our blinds were being made, but no. The communication between admin and the Kapiti Owner is obviously not good. The whole experience was disappointing, no communication what so ever throughout, except when I emailed to ask what was happening at different times. I would suggest to use the well known local firm, who I have used in the past, if you want someone that communicates and appreciates your business.”

Helpful Report

Posted 2 months ago

Hi Carolyn, We are sorry to hear about your experience. Thank you for reaching out and sharing your feedback, it is very important to us. We will contact the Kapiti Office and discuss the matter further. We do hope you may reconsider using us again for any of our other products as well. Kind regards, The Harrisons Team

Posted 1 month ago

“I purchased curtains through harrisons four years ago.The woman who brought samples to our house showed us two samples only and did not bring in anymore samples even though we were not really happy. Curtains turned up which were crooked along the bottom. I complained and they took them away to fix but still crooked all they did was press the curtains. The original women who brought samples and made measurements was not all all helpful and basically left it to the guy who hangs the curtain to sort out. Still hate my curtains and when I can affords to replace them I will using another company.”

Helpful Report

Posted 2 months ago

Hi Jenny, Thank you for reaching out and sharing your feedback with us. We are sorry to hear that you are not happy with the fabric selection after all this time. Your experience is very important to us, and we are genuinely sorry that we didn’t meet your expectations this time. Please know that we have taken all necessary steps to address the issue, and the business owner has devoted considerable time and effort to finding a resolution. We hope you might reconsider giving us another chance in the future. Thank you again for your time. Best regards, The Harrisons Team

Posted 2 months ago

“Cannot believe the effort Paula Youds made to make this a great experience. Her knowledge, kindness and willingness to go that extra mile (in her own time!) were a total stand out. Cannot praise her and her team highly enough.”

Helpful Report

Posted 3 months ago

“Friendly and knowledgeable. Provided some good recommendations and the finished product looks fantastic. There was a minor issue with one of the blinds being cut the wrong size but it was sorted professionally without any hassles. Overall, excellent service. Would use again.”

Helpful Report

Posted 3 months ago

“From start to finish Paula Youds was great to deal with. Friendly and great communication. Very happy with how they were made and installed. Definitely recommend. Thank you 😊”

Helpful Report

Posted 3 months ago

“The crew at Harrisons were amazing right from the start of my renovations. The team took their time and patience to explain everything to me and nothing was ever a problem. I would highly recommend them to everyone who is looking at renovating their home”

Helpful Report

Posted 3 months ago

“I had a consult booked no show. The consultant involved told me she would get back to me with a further date. Nothing. I consulted Harrison’s on a recommendation. Still nothing. Harrison’s need to get their act into gear.”

Helpful Report

Posted 3 months ago

Hi Sue, My sincere apologies for that. We will be in touch today to see if we can help you in anyway going forward. Kind regards, Customer Care

Posted 3 months ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,538 reviews