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Harrisons Solar Reviews

4.5 Rating 1,014 Reviews
87 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,014 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Hein Dolieslager
Verified Reviewer
“Top rating, a pleasure to deal with Laura Duncan and her team from Harrison solar Hawkes Bay, they take all the time you need to explain and answer your questions about the process of installing your solar system. Top service, well done!!!”
Helpful Report
Posted 8 months ago
Robert Goodwin
Verified Buyer
“very good service”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Five Star rating. We were pleased with the service which we received through Thomas MacKay in Nelson. The system was installed professionally and efficiently. Thank You”
Helpful Report
Posted 8 months ago
Markand Irene Robinson
Verified Buyer
“Fantastic service . team was very respectful , polite and professional. well done . cheers Mark.”
Helpful Report
Posted 8 months ago
George Moss
Verified Buyer
“good production - nice people - not pushy”
Helpful Report
Posted 8 months ago
Lynleyand Bim Dewes
Verified Buyer
“Tom McKay is a great franchisee, a very personable man, who thoroughly explained the process. He was excellent to deal with.”
Harrisons Solar 5 star review on 24th March 2024 Harrisons Solar 5 star review on 24th March 2024
Helpful Report
Posted 8 months ago
Jarrod Hanson
Verified Buyer
“Amazing from quote to install and follow up.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Good service and friendly people”
Helpful Report
Posted 8 months ago
Ben Perry
Verified Buyer
“Useless and over priced”
Helpful Report
Posted 8 months ago
Hi Ben, Thank you for your feedback, I am sorry to see that you were not happy with your dealings with Harrisons. I can see that there were some issues and delays with your installation. I apologise for this, we like to ensure that our customers are happy and confident with the products. We do have a new Business Owner in your area and if you would like to discuss your job further, then I will connect you with him. Kind regards, Customer Care
Posted 8 months ago
Alanand Fleur MacMillan
Verified Buyer
“Happy with solar,only installed late January but looking good so far. Room for improvement as far as after installation customer service was concerned, we got there in the end.”
Helpful Report
Posted 8 months ago
Hi Alan and Fleur, Thank you for your feedback. I am having a discussion with the Business Owner around the after service care. Always good to learn from any feedback that we get and review our processes. Thanks, Customer Care
Posted 8 months ago
Norman Judd
Verified Buyer
“Many thanks to Harrisons for instalation of the solar system. I'd previously purchased drapes from Harrisons and it was a welcome surprse to see such good service again for a diverse product.”
Harrisons Solar 5 star review on 11th March 2024
Helpful Report
Posted 9 months ago
Graham Dun
Verified Buyer
“Andre is a credit to the organisation. Not only is he very knowledgeable but answered my dumb questions with professionalism. Tineka and the office person were a great back up team; answering all queries quickly. Altogether with the installers they are a slick organisation.”
Helpful Report
Posted 9 months ago
Patrick Repping
Verified Buyer
“Getting solar installed in our house was a breeze, the team at Harrisons solar were super informative and flexible. Could ask for better service and product.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“We have been delighted with the Solar installation. Guy scoped the size and we were very clear of the hardware we were getting, the cost and the timescales. Installation was completed on the day specified and all the certifications etc were completed in a timely manner. There was some accedental damage to one of the soffits which Harrisons fixed quickly, absorbing the cost as well as the extra scaffolding costs. We have had a netsurplus of electricity during mid summer and have been very satisfied with the high wquality of the components and the installers. An awesome job.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Great communication, description of product and arrived when they said they would”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I got a quote from Harrisons Solar as I liked the promo they have atm. 10 panels fully installed FROM $9995. I got a quote for 8 panels for nearly 11k. When I asked about the promo the rep said he does not know of anyone who would qualify for the 10 panels $9995 so IMO its false advertising. I have since got solar panels from a local company and am very happy. Harrisons won't get my business again anytime soon!”
Helpful Report
Posted 9 months ago
Hi, Thank you for your feedback. I was sorry to hear that you were not happy with the service that you received. The systems are FROM $9995 and are designed to meet your individual needs according to your power usage and other factors. Thanks, Customer Care
Posted 9 months ago
Jean Clark
Verified Buyer
“Helpful, friendly, great follow up”
Helpful Report
Posted 9 months ago
Debbieand Ed Krute
Verified Buyer
“Excellent service and a fantastic team. We would highly receomend them”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“We had 12 panels installed a few months ago and our power bill has dropped from over $200 a month to $30 per month! Gareth gave us a good price to install the system”
Helpful Report
Posted 9 months ago
Muirand Janet Coup
Verified Buyer
“Zappi product okay. Commissioning and post installation service very poor. Compounded by their action in threatening penalty interest and debt collection action when I withheld 10% of the invoiced amount as a result. See my review comments for further details”
Helpful Report
Posted 9 months ago
Hi Muir and Janet, Thank you for your feedback and I am sorry that there has been some misunderstanding here. I believe that you were made aware that there were some software issues with MyEnergi and that the reporting would look a little different. You made an informed decision to go ahead with this regardless. There was never any push for the balance of your payment, this is a standard text at the bottom of the Zero statements, and was not being chased while they were helping to sort out the issues. You were aware that they were working with MyEnergi to resolve the issues and the business owner spent 3 hours at your home helping to sort this issue with the help of Taspac and MyEnergi. It was disappointing to receive this review. Thanks, Customer Care
Posted 9 months ago
Harrisons Solar is rated 4.5 based on 1,014 reviews
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