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Harrisons Solar Reviews

4.5 Rating 1,014 Reviews
87 %
of reviewers recommend Harrisons Solar
Company Reviews Metrics Info
4.5
Based on 1,014 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.3 out of 5
Read Harrisons Solar Reviews
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Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Ian & Raewyn Hopkins
Verified Buyer
“THE PROCESS STARTED OFF SLOW, PROBABLY DUE TO WEATHER, HOEVER ONCE UNDERWAY ALL WENT VERY WELL WITH THE COMPLETE INSTALL ONLY TAKING 4DAYS. WONT KNOW THE END RESULT UNTIL THE NEXT POWER BILL IS IN. JUST NEED TO UNDERSTAND ALL THE INPUTS AND OUTPUTS A BIT BETTER. OTHERWISE A GREAT JOB WELL DONE”
Helpful Report
Posted 7 years ago
Nina Johnston-Treder
Verified Buyer
“Initial consult was great then let down immensely by the chosen installers who postponed several times then only part installed as they said that measurements weren't taken properly so had to order more product, then we heard nothing back from them and had to constantly chase. In the end I had to ring our consultant who wasn't even aware that the install hadn't happened (I would have thought a consultant would have tracked this). I can't remember how long it took now but I think it was about a month of me chasing with the product being part installed. Then we weren't left with instructions on how to use it, so again I had to contact the consultant who emailed instructions and we've never heard from them again to see if we were happy. We had a heat transfer as well as I-Vent installed, but one of our bedrooms upstairs the air that blows into it through the night is so cold it's like aircon that I'd turn it off if I could, but I don't think we can shut down just one vent. We have less condensation so the IVent product is working, however all in all I would not rate or recommend Harrisons due to the experience.”
Helpful Report
Posted 7 years ago
Anthony Lusher
Verified Buyer
“It has provide us with options for power continuity and halved our monthly power bill. The Solar Edge app means we can monitor the battery levels and power generation 24/7. It’s a good system and we are pleased with it”
Helpful Report
Posted 7 years ago
Neville Tidey
Verified Buyer
“"As this is second time we have installed Solar we were very happy with Your installers We also have installed your ventilation system and that has improved the the house no more window moisture problems. Your staff James Elliot and his co worker Will were very good the way they did there job".”
Helpful Report
Posted 7 years ago
Wayne And Lynn Blackburn
Verified Buyer
“It has not been installed. A long wait considering you have received have half the money.”
Helpful Report
Posted 7 years ago
Don Wilson
Verified Buyer
“I chose Harrisons for two reasons. 1. In a new and evolving industry, I wanted to deal with a company which has been around for a long time. 2. Harrisons use LG, which has also been around for years and has proven reliable. We built our system over a couple of years. We have 6kW of PV panels and a 10kWh LG Chem battery. It's working well.”
Harrisons Solar 5 star review on 4th October 2017
Helpful Report
Posted 7 years ago
Thanks Don, so pleased to hear you are enjoying your new solar system. Wonderful picture! Kind regards Harrisons Customer Care
Posted 7 years ago
Kathryn And Ben Ngahuru
Verified Buyer
“I have had 2 power bills. September bill down $77 from last year and October bill down$76 looking forward to the sunny weather coming now. Yesterday reached highest 15khw. Very happy”
Helpful Report
Posted 7 years ago
Joanne McGoram
Verified Buyer
“Installers were fine. Product has made no difference in heat and i have more condensation and mold.”
Helpful Report
Posted 7 years ago
Hi Joanne I am sorry to hear that. We will be in touch as this is very unusual. We get wonderful feedback about our i-vent product so we need to arrange a time to check what is affecting your systems performance. Kind regards Harrisons Customer Care
Posted 7 years ago
Marian Harkness
Verified Buyer
“Our solar pane system seems to be working OK but I am waiting for someone to explain it to me. This was done initially but your company is aware that I need it explained again.”
Helpful Report
Posted 7 years ago
Aimee And Adrian Rawson
Verified Buyer
“Did not make me happy as I did not receive my 1000 flybuys points as promised”
Helpful Report
Posted 7 years ago
Hi Aimee and Adrian. Apologies, this looks like it was an oversight. Your 1000 Fly Buys bonus points will be processed today so you should see them in your account by tomorrow. Sorry again for the delay and thank you for letting us know. Kind regards Harrisons Customer Care
Posted 7 years ago
Anonymous
Verified Buyer
“...........”
Helpful Report
Posted 7 years ago
John & Glenys Mitchell
Verified Buyer
“They sorted everything out without any hassles. They were prompt and helpful.”
Helpful Report
Posted 7 years ago
Stan Nathan
Verified Buyer
“Firstly the consultation beforehand was very thorough, then once we decided what we wanted, it was installed efficiently and without fuss. It was the best decision we made. Can't wait for them to install our heat pump next. Thanks again Harrisons. ;-)”
Helpful Report
Posted 7 years ago
Davina Harper
Verified Buyer
“Dan was awesome - super efficient and professional. Very happy with the result !”
Helpful Report
Posted 7 years ago
Jim And Margaret Maloney
Verified Buyer
“James Elliott sold us the PV setup and provided prompt and efficient after-sales service. His subcontractors were knowledgeable and efficient and happy to explain the workings of the system. Highly recommended.”
Helpful Report
Posted 7 years ago
Thank you for your lovely feedback. Kind regards Harrisons Customer Care.
Posted 7 years ago
Anonymous
Verified Buyer
“Very pleased with the overall product. Had a problem with the ducting placement but they were keen to redo it and make good.”
Helpful Report
Posted 7 years ago
Tom Pledger
Verified Buyer
“I said to Harrisons Energy on 5/Jul: "as things currently stand you shouldn't ask me for a reference". SolarEdge's behaviour has offended me in two ways. Offence #1 is that SolarEdge sprang some extra terms and conditions on me after I'd already committed to the purchase, and those Ts & Cs contain something I consider unfair, so I haven't accepted them. Offence #2 is that the main monitoring and administration functions for my solar power system are hidden away behind those terms and conditions on a SolarEdge web server, and there appears to be no way for me to interact directly with my system over the household LAN. Harrisons Energy doesn't have enough influence with SolarEdge to get these things corrected. The upshot is that I have far less autonomy than I expected. If I had been able to make a properly informed decision, I would have given more serious consideration to Harrisons Energy's competitors.”
Helpful Report
Posted 7 years ago
Hi Tom, Thank you for your feedback. We are definitely following this up with SolarEdge. Kind regards Harrisons Customer Care
Posted 7 years ago
Laraine And Weston Marsh
Verified Buyer
“answered any queries we had quickly and very friendly”
Helpful Report
Posted 7 years ago
Gary Walton
Verified Buyer
“Good product - working well love the app!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The heat pump works really well. Instillation was a bit of an issue but the faults were corrected.”
Helpful Report
Posted 7 years ago
Harrisons Solar is rated 4.5 based on 1,014 reviews
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