Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, Auckland
Rating: 4.47

4.5 Rating 1,018 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.5

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 26th May 2024

Kathy Mac

Harrisons Solar 5 star review on 19th May 2024

David Grainger

Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good final product (solar installation), but let down by poor communication and project management which caused significant delays and frustration - both for the customer and the sub-contractors”

Helpful Report

Posted 10 months ago

Hi Trev and Pip, Thank you for your feedback and I apologise for the poor communication and project management. We do in fact have a new business owner in the Blenheim region now who has fantastic communication skills and is very customer focused. Thanks, Customer Care

Posted 10 months ago

“The sales pitch was excellent - the installation service was excellent. The after sales service was poor”

Helpful Report

Posted 10 months ago

Hi Kerry, Thanks for your feedback. I have followed up with the business owner to discuss this feedback and asked them to touch base with you. Thanks, Customer Care

Posted 10 months ago

“Happy with solar,only installed late January but looking good so far. Room for improvement as far as after installation customer service was concerned, we got there in the end.”

Helpful Report

Posted 11 months ago

Hi Alan and Fleur, Thank you for your feedback. I am having a discussion with the Business Owner around the after service care. Always good to learn from any feedback that we get and review our processes. Thanks, Customer Care

Posted 11 months ago

“I got a quote from Harrisons Solar as I liked the promo they have atm. 10 panels fully installed FROM $9995. I got a quote for 8 panels for nearly 11k. When I asked about the promo the rep said he does not know of anyone who would qualify for the 10 panels $9995 so IMO its false advertising. I have since got solar panels from a local company and am very happy. Harrisons won't get my business again anytime soon!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I was sorry to hear that you were not happy with the service that you received. The systems are FROM $9995 and are designed to meet your individual needs according to your power usage and other factors. Thanks, Customer Care

Posted 1 year ago

“Workmanship by installer not good”

Helpful Report

Posted 1 year ago

Hi Jorgen, Thank you for your feedback. I am sorry that you were not completely happy with the workmanship during your install. I believe that there were a couple of things that you brought to the business owners attention and he sent someone out to rectify those very quickly. Thanks, Customer Care

Posted 1 year ago

“Very good installation thanks”

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Posted 2 years ago

“We need more help with usage as wer,re not sure when to charge the car as we have just received a $547 power bill. Regards John Forster”

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Posted 2 years ago

“Refer to survey for my comments”

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Posted 2 years ago

“maintenance concerns”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. I have contacted the Business Owner who you have dealt with and asked him to contact you. Kind regards, Customer Care

Posted 3 years ago

“The only place you can get LG panels, so if you want LG, you've got to use Harrisons. We got there in the end, but there were a number of serious mishaps during installation. Read your proposal carefully - ours had a different (inferior) inverter in the fine print, and the peak power figure was not actually possible to reach with the inverter we got.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. I have passed this on to the business owner as important feedback for him going forward. Kind regards, Customer Care

Posted 3 years ago

“A good installation but 2 months later I still don’t have the necessary meter installed and so I’m not getting paybacks for power to the grid. I’ve missed taking advantage of great long summer days of home power generation payments.”

Helpful Report

Posted 3 years ago

Hi Bruce, Thank you for your review. As you know your power company is responsible for installing the meter, I will get in touch with your business owner and get him to chase the power company up straight away. Very frustrating indeed. Kind regards, Customer Care

Posted 3 years ago

“Products are good but communication between client and installer very bad”

Helpful Report

Posted 3 years ago

“There were many added expenses which we had to pay for. The size of the Fronius, about the size of a vacuum cleaner, was a nasty surprise and it ended up having to be installed inside, another surprise and not easy to find a place for, and it makes a noise. Hmmmm. It would have been good to know because these were unwelcome surprises.”

Helpful Report

Posted 3 years ago

“Great if you just want a boiler plate offering straight out of a catalogue, but you don't get to talk to the tech guys/installers until install day. As our install occurred in autumn, we've only now discovered that our panels are not oriented for optimal harnessing of the sun. By 3 pm our generation is diminished dramatically”

Helpful Report

Posted 3 years ago

Hi, Thanks for your feedback. We actually have a new Business Owner in your area if you would like to discuss anything further with him. I am happy to ask him to contact you. Please call us on 0800003355. Kind regards, Customer Care

Posted 3 years ago

“We believe the products will be of a good standard as we have had solar installed by Harrison's in a different area and are pleased with the installation of our current solar panels. However the service and communication from the Harrison's representatives has been very poor and we would not be keen to deal with them again.”

Helpful Report

Posted 3 years ago

“Happy with the product, install and offers. Not happy that I spent a large sum of money with Harrison's and they never followed up with a call to check the system is working correctly and the owner knows how everything operates.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us your feedback. I apologise that you had not been contacted by the Business Owner post install. You are correct that this is an important part of the process. If he has not already called you, I will contact him and ask him to do a courtesy follow up call. Kind regards, Customer Care

Posted 3 years ago

“Good and useful at saving energy costs, plus using renewable energy source.”

Helpful Report

Posted 3 years ago

“great equipment installation only average”

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Posted 4 years ago

“I do think there should be a follow up post installation to confirm that the system is functioning as it should. We have been waiting for over a month to receive a copy of the Manuals and still have not seen them. It took three years from the date of our original inquiry until our system was installed. In summary Customer Service was inadequate.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I have been in touch with the business owner and I believe that they have already been in touch and are following up with you. Kind regards, Customer Care

Posted 4 years ago

“Ask specific questions or you won’t get specific answers, ambiguous answers also need to be scrutinised or you will enter into a situation that is less than ideal both cost wise and performance wise”

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Posted 4 years ago

Harrisons Solar is rated 4.5 based on 1,018 reviews