Harvey Nichols Reviews

Name: Harvey Nichols
Rating: 2.31

2.3 Rating 51 Reviews

31 %

of reviewers recommend Harvey Nichols

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2.3

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email

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Harvey Nichols 1 star review on 7th March 2024

Anonymous

Harvey Nichols 1 star review on 9th January 2023

Rebecca Dales

Harvey Nichols 1 star review on 22nd June 2020

Sophie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a major problem with a store that sends you a faulty item and then refuses to let you return/replace it!! Not acceptable. Terrible customer services since too.”

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Posted 5 years ago

“So polite non judgmental prepared to bend over backwards to find an item for you”

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Posted 5 years ago

“I purchaed my wedding dress at Harvey Nicols and it arrived while I was overseas visiting my family for Christmas. When I arrived home, I tried it on and it did not fit. They have refused to exchange it for a different size because it was after their 14 day return policy. I was even willing to pay postage or return it in store. I could understand not refunding money but I simply want a different size. I will not be shopping with them again.”

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Posted 5 years ago

“They didnt for what you pay i found the stitching not good.!!!!”

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Posted 6 years ago

“Best luxury department store. There’s a variety of clothes and trainers for everyone. Spoilt for choice!”

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Posted 6 years ago

“I have previously loved shopping at Harvey Nichols but the Edinburgh shop is horrible. The only staff who make any effort are generally those in the food court. I have a few times been walking around the men's and women's wear departments looking for help or to try something on and have been completely ignored; once a woman came from the other side of the shop to help me even though someone was stood a metre away from me and was clearly ignoring me. I also have found out that they sell real fur, having reintroduced it a few years ago, despite the previous ban on real fur in their shops which I think is despicable.”

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Posted 6 years ago

“Seem to be the only stockists i Dublin of Stone Island clothing range. Sale item. Very Happy with purchase.”

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Posted 6 years ago

“Cancelled my order as the item was out of stock and said that I have not been charged. 4 days later my credit card account shows that the amount for the order is a still a pending transaction and I cannot access the funds. Ridiculous!”

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Posted 7 years ago

“Optional 10% on a meal not made clear and added to the bill without asking including a (admittedly small) charitable donation”

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Posted 7 years ago

“Excellent click and collect service, very quick.”

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Posted 7 years ago

“Awesome stuff love the products love it!!”

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Posted 7 years ago

Harvey Nichols is rated 2.3 based on 51 reviews