Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service item arrived very quickly and well packaged highly recommend Regards Wayne”

Helpful Report

Posted 6 years ago

“Excellent service,good communication,part exchange was smooth and hassle free,highly recommended,👍”

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Posted 6 years ago

“have made many purchases over the years and have always had excellent service staff friendly and helpful when dealing with any queries.”

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Posted 6 years ago

“Very happy with the service we have had over the years.Cannot find fault with anything at all!! Regards Bernie Lovell”

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Posted 6 years ago

“Very pleased again with Hattons service .Pre owned Hornby class 50 Great .Thanks”

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Posted 6 years ago

“Item dispatched very soon after order placed. Excellent packaging.Extremely pleased with the quality of the Railway children train set. Thoroughly recommend Hattons. M.D Harper”

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Posted 6 years ago

“My first purchase from Hattons and I am very impressed. My on-line Order generated several e-mails confirming the order, picking, despatch etc as well as updates from the courier. Despite my delivery being two bulky parcels, I think the postage of just £4 is very competitive, especially for next day delivery. Try getting two large parcels delivered next day on e-bay for £4! Also, the prices at Hattons are very competitive and present great value for money. I will certainly use them again and have signed up for the newsletter.”

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Posted 6 years ago

“Comprehensive stock, keen prices and reasonable delivery charges. Up to date website makes browsing a pleasure...pity Hattons aren't just round the corner... I'd love to pop in.”

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Posted 6 years ago

“Excellent, quick service”

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Posted 6 years ago

“God pricing, great web site, inexpensive shipping to the USA and fast shipping with no errors”

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Posted 6 years ago

“First class service, very prompt delivery and goods as decribed.”

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Posted 6 years ago

“Ordered several items lately must say very pleased with Hattons. well priced, well packed, and speedy delivery. A Service I feel can trust so thanks all at Hattons.”

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Posted 6 years ago

“I bought a pre owned shunter engine a few days ago from you, it was a non runner, but a real bargain, i have cleaned and repaired it and is in fully working order now!!!!! Thank you so much we will shop again sometime.”

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Posted 6 years ago

“I have dealt with Hattons for quite some time now and have always found them helpful, knowledgeable, infact very professional a pleasure to deal with and I look forward to many more years of being looked after by them”

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Posted 6 years ago

“excellent service allround, good priced items , fast delivery , less than 24 hours delivery”

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Posted 6 years ago

“excellent service allround , bought hornby elite new , best price anywhere at 205 pounds, fast delivery , easy website to use , very good experiance”

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Posted 6 years ago

“Very courteous staff, order delivered promptly. Met two of the staff at model rail Scotland, really nice guys. Well done”

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Posted 6 years ago

“Always seem to have the items I want in stock so I avoid multiple orders from different suppliers. This together with the consistent use of Royal Mail Tracked means I only have to wait in for one delivery and I know when it is arriving within a 2 hour window. In a very rural area I have discovered that reliable delivery is quite an issue. Prices are good and I can't fault the service. On line help was excellent the other day when my login details were not being recognised.”

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Posted 6 years ago

“Very fast delivery, model just as described. What great service....”

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Posted 6 years ago

“Excellent, web site, fast delivery,excellent prices”

Helpful Report

Posted 6 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews