Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found what I required from your e-mail.shopping list, made a phone call, and your assistant was most helpful, and made it easy to place my order, excellent service, thank you.”

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Posted 6 years ago

“By sending my parcel of 10 ICI hopper wagons so promptly and for generally being thoroughly all round good eggs ! Fantastic.”

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Posted 6 years ago

“I have ordered many items from Hattons recent,y and the service is excellent. I get e mails straight away showing the goods ordered and all items are delivered within three days. The range of goods is impressive and it is easy to find what I want on the website.”

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Posted 6 years ago

“I have just received my second Dapol O gauge pannier tank,the locos are of superb quality and put that with outstanding service,in my opinion Hattons cannot be bettered for O gauce models,I would not hesitate to buy again.”

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Posted 6 years ago

“Looking for items in Australia is sometimes hard. I was looking for a Bachmanns toilet block which I had seen on a model box, however, in Australia most hobby shops only stock a couple of houses, nothing else. Looking on the be I found Hatton, they had what I was looking for, so I ordered the item online. With in a couple of weeks the package arrive. So easy, I would certainly recommend them and use them again.”

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Posted 6 years ago

“Great service item arrived very quickly and well packaged highly recommend Regards Wayne”

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Posted 6 years ago

“Excellent service,good communication,part exchange was smooth and hassle free,highly recommended,👍”

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Posted 6 years ago

“have made many purchases over the years and have always had excellent service staff friendly and helpful when dealing with any queries.”

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Posted 6 years ago

“Very happy with the service we have had over the years.Cannot find fault with anything at all!! Regards Bernie Lovell”

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Posted 6 years ago

“Very pleased again with Hattons service .Pre owned Hornby class 50 Great .Thanks”

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Posted 6 years ago

“Item dispatched very soon after order placed. Excellent packaging.Extremely pleased with the quality of the Railway children train set. Thoroughly recommend Hattons. M.D Harper”

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Posted 6 years ago

“Package lost in courier system. When I telephone the Hattons customer service agents, they are generally unhelpful and obstructive. All the information provided by Hattons from their tracking agent to date about the fate of my package has proved incorrect. I am now out of pocket as a result of this experience and will not be using Hattons again.”

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Posted 7 years ago

“Pre Owned Department Sent several boxes of OO Gauge locomotives to pre owned department for sale, in response to an Advertisement in Garden Rail Magazine. Advertisement stated - "Trade in with Harttons for immediate payment on the day that we receive your goods - We pay straight away" After 5 working days from receipt of items by Hattons I have still not received payment for the items sent. I have sent several emails and telephoned. The company is unresponsive to phone calls and is choosing to ignore my latest emails. I am on the point of contacting Trading Standards for resolution.”

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Posted 7 years ago

“My first purchase from Hattons and I am very impressed. My on-line Order generated several e-mails confirming the order, picking, despatch etc as well as updates from the courier. Despite my delivery being two bulky parcels, I think the postage of just £4 is very competitive, especially for next day delivery. Try getting two large parcels delivered next day on e-bay for £4! Also, the prices at Hattons are very competitive and present great value for money. I will certainly use them again and have signed up for the newsletter.”

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Posted 7 years ago

“Comprehensive stock, keen prices and reasonable delivery charges. Up to date website makes browsing a pleasure...pity Hattons aren't just round the corner... I'd love to pop in.”

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Posted 7 years ago

“Rang Hattons this morning to enquire about couplings on a loco I was interested in. Wanted to know if they were compatible with Hornby and Bachmann. Just got back into model railways after a gap of 15 years and believe me a lot has changed in that time. Could I get a straight answer to my question? NO. Amazed they are still trading if this is an example of their customer service.”

Helpful Report

Posted 7 years ago

“Previously sent the wrong item, and made it so difficult to return I'm stuck with. I give them a 2nd chance they send me a described as pre owned like new Evening Star with broken tender with glue marks and on top of that it doesn't work. I will never use this shonky operation again.”

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Posted 7 years ago

“Excellent, quick service”

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Posted 7 years ago

“Had not used Hattons for some time due to a postage issues during my last experience (their website info was wrong; they didn't honour it...I was out of pocket and item arrived damaged and delayed because they decided to use an inferior courier to the one I had selected and paid for). Gave it another go, and lo and behold, they did it again. Paid for Special Delivery, plenty of time before the cut off, 20 hours of so in fact. Item didn't arrive when due and Royal Mail proved that Hattons had missed the cut-off for posting. Hattons stated that they would "refund me the postage", but no, a partial refund at 40%. I'll not bother again for a while, if at all. You're really starting to lose it now and with so much cheaper competition, I hope others' leave in droves. I'm glad I paid with Paypal!”

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Posted 7 years ago

“God pricing, great web site, inexpensive shipping to the USA and fast shipping with no errors”

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Posted 7 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews