Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order for 1:76 scale die cast model 'Wynns' vehicles was very quickly processed and delivered. I had pre-ordered one item and was duly informed when it became available.”

Helpful Report

Posted 6 years ago

“Web site,very easy to use.Deliveries on time and customer instructions followed as asked.Products described extremely well including those on previously goods.I am a completely satisfied recently new customer and certainly be using this firm again.Jim”

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Posted 6 years ago

“I had been looking for the Taxis for a while and had not been successful in my search until I tried Hattons. I was lucky as this was in the period that my layout is meant to be.”

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Posted 6 years ago

“As a new modeler i am very happy with the service from Hattons,stock and price unbeatable.”

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Posted 6 years ago

“Every time I order something The service is excellent My latest order arrived in approx 15 hours.Superb. The one and only time I had to complain, the staff sorted my complaint within 2days. I definately would recommend Hattons to any body in the Hobby . I also find Hattons prices are the most competative.”

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Posted 6 years ago

“I love Hattons because of their longevity, their knowlegability, their professionalism and understanding. i consider it a privelige to have met and talked to Norman and feel that Hattons has been with me and my hobby all my life. Long may they remain in this uncertain and transient business world. We would be the poorer without them .”

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Posted 6 years ago

“Barrie - Tasmania Hatton's contacted me about an item on my wish list. I bought, Hatton's posted, arrived in Aust just over a week. Very happy - well done Christine Hatton & crew”

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Posted 6 years ago

“Goods ordered Friday Delivered following Tuesday. Also I returned goods that I had wrongly ordered and got refund no quibble.”

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Posted 6 years ago

“Ordered goods Thursday delivered following Tuesday. Returned some goods I wrongly ordered and was refunded without query and replaced. 10/10!”

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Posted 6 years ago

“Superb service as always”

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Posted 6 years ago

“The model was fantastic full of detail. I will certainly order another model from them”

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Posted 6 years ago

“On Sunday afternoon ordered 9 invoice items on-line covering 16 articles. The parcel arrived next morning by Yodel less than 24 hours after ordering. I don`t know how you manage it! Well packaged and no charge for a useful cardboard box! Not the first time I have been impressed with the speedy service. Many thanks”

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Posted 6 years ago

“Excellent response to orders. On pre-orders, good communications. Fair pricing and very fair airmail charges. Always well packed.”

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Posted 6 years ago

“very pleased with Oxford Rail wagons just arrived from Hattons. As always fast delivery, very good communication & great all round service.”

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Posted 6 years ago

“Att: Christine, I have been dealing with your company for over 10 years. The orders always arrive in good condition & in reasonable time. Thank you for good service, looking forward to dealing with you in the future”

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Posted 6 years ago

“Another first class purchase from Hattons. A pre-owned Rivarossi Orient Express coach set. In very good condition and at a good price. A hard to find item. Plus the usual top notch speedy service. I am more than pleased with my purchase. New or used, I have never been disappointed with the buying experience with Hattons.”

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Posted 6 years ago

“Speedy service from buying model to receiving it via Yodel the next day.”

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Posted 6 years ago

“Again very fast service,well packed,very happy with my two wagons.will be doing more shopping in the future.thank you”

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Posted 6 years ago

“first class service great selection off 00 new and second hand very quick posting and well packaged would highley recomend.”

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Posted 6 years ago

“Product exactly as described,excellently packaged and very prompt service.”

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Posted 6 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews