Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

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“Hattons are first on our list to contact. Latest delivery today 100% happy and we'll ring you again next month, many thanks.”

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Posted 4 years ago

“Thank you Christine Hatton for the fantastic service.”

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Posted 4 years ago

“Many products and beautiful photos Solid internetshop and quick dilivery to the Netherlands by road by DPD”

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Posted 4 years ago

“I recently decided to convert part of my layout to DCC and purchased a Hornby Elite and two TTS sound decoders from Hattons. Kieran took my order and was very helpful. My order arrived promptly and the communication throughout was excellent. Unfortunately one of the decoders was faulty and I had to return it. Unbelievably the replacement was also faulty, this was also replaced by Hattons with the minimum of fuss. I dealt with "Brian" on both occasions, he was brilliant, very professional. Indeed all the staff were great including Gary who dealt with the resending of the second decoder. Well done Hattons”

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Posted 4 years ago

“Extremely quick delivery with items neatly and well packed and at a very good price. I couldn't have had a better experience dealing with Hattons. Many thanks.”

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Posted 4 years ago

“Good service, prompt delivery and good price.”

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Posted 4 years ago

“always happy and pleased with the service provided and the product.”

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Posted 4 years ago

“If I want anything for my railway I start with Hattons and have never been disappointed. Only once have I had trouble with a model loco which was replaced with no quibble (I had sent it back to them to fix but the loco that came back was a new one). I thoroughly recommend Hattons for anything model railway related and with them continued success with their business.”

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Posted 4 years ago

“The ordering procedure is easy, with fast send-out. Speedy delivery at reasonable. Products as described. Decent prices.”

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Posted 4 years ago

“Lockdown Review I've just received yet another deliver bang on time from your wonderful on line service. Over the years I've never had a complaint about the products service or delivery. Today it was just Ballast from the Legacy range, but in the past wether it's been a locomotive,stock,scale car or just scenic your staff and shop have always been great. No surprise then that even during this lockdown you still continue to deliver a First class service to us modellers. Well Done and a huge Thank you D Smith Scotland”

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Posted 4 years ago

“Recently sold a large number of model railway items - good price offered and excellent service. Very easy to use. Have used Hattons for years as a seller and buyer. Highly recommended.”

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Posted 4 years ago

“Not very impressed at all I'm afraid. I dropped by one afternoon to have a browse and was disappointed to find an almost empty space. The latest refurbishment apparently, though this was the same the last time I was here a couple of years ago. It's all well and good to say that anything can be brought out from the stock room but people like to browse at their own leisure. Bit of a pain if I want a Metcalfe kit or some paint and want to see a few examples. I don't shop online and much prefer to visit a model shop in person. I was disappointed to overhear the shop assistant Mark (according to their staff page) making derogatory remarks about other staff. I fail to recall the exact words but he seemed to be pleased to not be working with "the idiots" for a change. I'm sure plenty of other people would value a job in the current climate more than this ungrateful twerp. So is Hattons worth visiting? Not for me in a traditional sense. If you don't mind the clunky system of looking on a computer, asking for items and waiting for the staff to bring them through then you might be okay. Think of Argos about 15 years ago. It's perfectly fine if you shop online.”

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Posted 4 years ago

“Ordered from Hattons a 1:48 lightening model for the best price I could find of £95. Model arrived very damaged, I would guess couriers didn’t understand “fragile” written on the box. Phoned Hattons spoke to Tara who immediately sent a new replacement out. Arrived within 24 hour. Brilliant service thank you.”

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Posted 4 years ago

“My latest order for a 50th anniversary A3 `Flying Scotsman`was received via DHL yesterday, with a delivery time to Australia of under three days. Brilliant. I was very happy with the quality of the model and its presentation in a special commemorative box. Apart from an expected long lead time since ordering, I have been more than happy with all aspects of my association with Hattons and look forward to other orders in the future”

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Posted 5 years ago

“Brilliant, fast and efficient as always. Many thanks, a pleasure buying from”

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Posted 5 years ago

“I have always received the best service from Hattons and the goods have never been either faulty or poor quality. thank you”

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Posted 5 years ago

“Excellent service. Informed all the way through the buying process. Great”

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Posted 5 years ago

“I have started to lay my track on a permanent board. to make my life simple I have been buying items bit by bit, not only have Hattons been sending them on the date been given but have been giving me advice which has been helpful and constructive. long may it prosper. I know I will do as much business as I can.”

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Posted 5 years ago

“Returned damaged goods. Exchanged with no problem. Service excellent. Thanks.”

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Posted 5 years ago

“Ordered a model bus. Price competitive and delivery service worked like a dream. Excellent in every way.”

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Posted 5 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews