Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always have what I need, very good price's, Very good Service, most days if I order early in the day I get my order on the third day. Phil Anderson.”

Helpful Report

Posted 7 years ago

“""I ordered a 14XX loco on a Thursday, requesting the fitting of a DCC chip. Monday was a bank holiday in UK, August bank holiday, and I received delivery on Tuesday, normal mail. I live in Donegal, the extreme north west of the Irish Republic. You cannot get a better service than that. The loco ran perfectly. Staff were extremely helpful and friendly. Well done Hattons.”

Helpful Report

Posted 7 years ago

“Very helpful, very knowledgeable and a wide range of stock which includes a Pre-Order facility. They will buy most railway stock and give a reasonable price for buying for cash. And they provide your cash quickly. Their despatch department does what it says it will do and use a wide range of reliable carriers including Royal Mail and Yodel. For me, their best service is Royal Mail Special Delivery before 1pm at £7 which is less than the PO counter price. Only problem with Royal Mail is they don't guarantee Saturday deliveries - but Yodel fill that gap but it is an "all day" delivery.”

Helpful Report

Posted 7 years ago

“Prompt service,my order was by post I received it within 5 days of me posting it. I was informed by email all the way through the order from processing to delivery !00% satisfied Well done to all the team”

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Posted 7 years ago

“As always a very quick and efficient service from them. Never had problem with them, would recommend”

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Posted 7 years ago

“Always a prompt attention and action when ever made a request for information,a purchase or any other matter.”

Helpful Report

Posted 7 years ago

“Excellent,super fast and a friendly service in every matter.”

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Posted 7 years ago

“. Polite helpful service. Well packed & received on day I was advised. No complaints at all.”

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Posted 7 years ago

“I live across the pond. Hattons is a wonderful hands on hobby shop! I am always happy with Thier products and service! Thank You Hattons! Wes”

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Posted 7 years ago

“Recieved HORNBY A4 QUICKSILVER overnight! Best Service ever! I would recommend this service to anybody! 5STAR! ENOUGH SAID! LesWhittingham. Account Customer.”

Helpful Report

Posted 7 years ago

“I placed two online orders on the same day. Instead of expecting me to pay the delivery charge twice, as is my usual experience with other companies that I purchased from, the two orders were consolidated and I was refunded one of the shipping costs.”

Helpful Report

Posted 7 years ago

“Good item prices and fast delivery”

Helpful Report

Posted 7 years ago

“Good item prices and fast delivery”

Helpful Report

Posted 7 years ago

“Fast service and postage/handling costs are reasonable”

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Posted 7 years ago

“very friendly easy to use site excellent prices quick delivery all round good service”

Helpful Report

Posted 7 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews