Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

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Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 locos which arrived promptly,well packed and protected The items are in fine condition and a very good example of the selection and description process at Hattons which is always accurate and truthful”

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Posted 5 years ago

“Hattons. Now here is a company that does what it says on the tin, the delivery service is so fast it almost passes the order on the way down , prices so low you have to "duck " going in the showroom door, "great service , great company to deal with. Cheers Guys.”

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Posted 5 years ago

“I HAVE JUST BOUGHT THE SOMERSET BELL DCC TRAIN SET AT A BARGAIN PRICE .I AM VERY PLEASED TO HAVE BOUGHT THIS SET AT THIS PRICE ,THUS I WILL BE MORE THAN HAPPY TO SHOP WITH YOU AGAIN. AND THE DELIVERY OF MY SET WAS SO FAST IT WAS DELIVERED IN 23 HOURS.I COULD NOT WISH FOR A BETTER SERVICE.”

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Posted 5 years ago

“Prompt,courteous and thoroughly excellent service ,prompt delivery and availability of items that I dreaded were unobtainable!”

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Posted 5 years ago

“I live on Aruba, and ordered 4 Rivarossi coaches. Hattons send it to my friend in the Netherlands, for me to pick up there during my vacation. The coaches are 100% nice. I will absolutely shop again at Hatttons!”

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Posted 5 years ago

“just purchased a hornby s/h product off the s/h website honestly described easy to pay no hassle loco arrived within two days exellent service bought from here before and would have no hesitation bying s/h again”

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Posted 5 years ago

“Re my earlier review I have still not received any response to my enquiry to sell a "used" item. I have an un used Atlas 6999 O gauge turntable which I can only presume they don't want to bid on”

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Posted 5 years ago

“Hi just recieved the Oxford plowing engine and plow . This and the other shipments were well packed and speedily sent. The processing and updates of my order was well communicated and done with finesse. A pleasure to deal with and will recommend and there is another order being got ready.”

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Posted 5 years ago

“I personally delivered quite a few Bachmann and Hornby carriages I no longer use to Hatton’s in Liverpool on the 4th September and was assured that they would be valued and a credit sent to me within ten days. I’m still waiting for thee reply three weeks later. Very disappointed with their service and will not be using them again.”

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Posted 5 years ago

“Previous purchases great but in the last week I have emailed preowned@hattons...... 3 times and not had a single reply, very disappointed”

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Posted 5 years ago

“'needed a replacement capacitor discharge unit. 'phoned Hattons and was put through to Tanya. Really friendly service from a recent recruit to the Hattonss team. Customer Service excellent - as always!”

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Posted 5 years ago

“Goods exactly as described. Fantastic delivery time. Highly recommended supplier.”

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Posted 5 years ago

“Great website. Good prices too. Hatton's deliveries are second to none. Thanks a million.”

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Posted 5 years ago

“Accepted a valuation of £30 for my preowned items and returned them via Collect + on 9/8/19. Sent e-mail chasing cheque on 19/8. Hattons replied on 20/8 saying they had a back log. Chased again via e-mail on 28/8. No reply so phoned on 29/8 to be told that person responsible was in a meeting!! Promised to ring me back. Particularly annoyed because the £30 was to offset the purchase of a preowned item for £65 which arrived very promptly.”

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Posted 5 years ago

“Excellent service as usual. Ordered Thursday and delivered Saturday. Order as described and well packed.”

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Posted 5 years ago

“Having used the company many years ago, I was pleased that the low prices, accurate descriptions and speed of postal service remain the same. Items can be placed on pre-order, and full details of any orders are printed out in full for reference. As a diecast collector, I am impressed with the range of stock carried. I have never needed to return any item, or claim a refund. That's how good the service is.”

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Posted 5 years ago

“Placed order on Thursday afternoon received Friday what a service will all ways deal with Hattons.”

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Posted 5 years ago

“Ordered yesterday. Arrived 9.45 this morning - great service”

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Posted 5 years ago

“quality, price and service are excellent, very quick delivery.”

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Posted 5 years ago

“I have shopped with Hattons for many years. Turnaround has speeded up of late, which is encouraging when I urgently require items. Except for the occasional hiccup, items are well packed and so arrive in good order.”

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Posted 5 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews