Hattons Model Railways Reviews

Name: Hattons Model Railways
Rating: 4.71

4.7 Rating 370 Reviews

92 %

of reviewers recommend Hattons Model Railways

Company Reviews

Questions

Metrics

4.7

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01517333655

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Hattons Model Railways 5 star review on 1st August 2022

Bill Gillespie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Hatton to order some stock, very helpful indeed, excellent customer service , ordered my stock, arrived safely and well packed, will certainly use again. Thank you. Highly recommended.”

Helpful Report

Posted 6 years ago

“Iv e made a few transactions over the year's in N and oo . Great service and on time delivery's. I will be using them again on my latest N gauge layout.”

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Posted 6 years ago

“Have ordered from Hattons a few times and have always found the service to be excellent, prices very keen delivery and packaging first class.”

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Posted 6 years ago

“What a service! 2 GF coaches ordered Thursday, posted yesterday 2nd class, arrived today. Always pleased to do business with you. David Noble”

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Posted 6 years ago

“I ordered what I needed on line and received it within 2 weeks. Exactly what I ordered was received. Thanks Christine...”

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Posted 6 years ago

“Excellent range of items, attractive prices. Items I ordered very well and carefully packaged, my most recent order arrived very promptly, just 48 hours after placing my on-line order.”

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Posted 6 years ago

“Always excellent,quick polite service Cannot fault at all”

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Posted 6 years ago

“Thank you Christine, The Loco arrived from Hattons promptly and well packaged. It was already a bargain but when it arrived had the added feature of being DCC ready which was not mentioned in the Xmas 17 brochure. I’ll be back ! Gary Brooker”

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Posted 6 years ago

“I have all way's received a good service from hatton's, I have bought some new and pre owned models, and they give a good report of any item before you buy of which I have been very pleased and satisfied, I like the web site that is categorised so you can find what you are interested in quickly. and delivery is also very good so well done to all staff. Sid.”

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Posted 6 years ago

“item i bought r2471a in superb condition very well packed and arrived very quick all in all a superb service from a top shop.”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Item arrived speedily - well packed. Overall an excellent service in every respect.”

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Posted 6 years ago

“Good communication packed well and received very quickly !”

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Posted 6 years ago

“always excellent service,very quick at reasonable prices.great keep the good work up.”

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Posted 6 years ago

“Ordered several items, website is easy to use and ordering simple. good communication on order tracking. Items delivered as described. The kind of effective, straight-forward, transaction that just worked. Will be using again (probably more frequently than my wife would like!)”

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Posted 6 years ago

“This Company, has never failed me to come up with an order i have placed, although small ones, all staff are very knowledgeable & must know of all products in the hobby. "Full Marks" every time, Brilliant. I would not deal elsewhere.”

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Posted 6 years ago

“I have Had dealings with this firm for a number of years. They deal with all sorts of models not just railway. In all these dealings I have never once had to complain. Their service is exceptional. Usually whatever is ordered is delivered very quickly & well packed, with notification of when it has been dispatched.”

Helpful Report

Posted 7 years ago

“Excellent service, good website easy to use, and once purchased well packed for shipment to Australia. Any problems , queries regarding product they will endeavour to assist, also good with the online chat line. Can recommend Hattons to anyone in the hobby of model railways.”

Helpful Report

Posted 7 years ago

“I have been buying from hattons for ten years at least with consistent excellent service and advice,very competitive pricing for new items,rapid posting and always very well packed,the website is easy to use and e-mail questions always quickly answered,many thanks”

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Posted 7 years ago

“excellent service Dr Peter Gordon”

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Posted 7 years ago

Hattons Model Railways is rated 4.7 based on 370 reviews