Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.50

2.5 Rating 410 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a re-seller, don’t believe them when they say stuff is in stock, ordered over 6 weeks ago, still waiting. Fobbed me off time after time, shocking customer service. Phone is manned by just one person, if you even get through, always says you’re in a queue! Avoid!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to learn you are not having a positive experience. Please can we ask that you provide your order details to our customer care team so we can look into your case, we apologise if your call has been queued, due to our brand event we are experiencing a higher volume of calls than usual at present. With regards to your delivery, some of our products are warehoused in Europe and therefore timescales can vary from item to item, please can we refer you to our 'usual delivery' time frames highlighted on each product page as some items can take longer for completion than others. Thank you. Kind Regards H A U S Customer Care Team

Posted 7 years ago

“They are really good and much focused customer care I strongly recommend my friends and family.”

Helpful Report

Posted 7 years ago

“Great product and excellent customer service”

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Posted 7 years ago

“The quality of the cabinet is passable, but not great. It's not particularly sturdy, the wood is thin and it has cheap looking plastic fillers. Also extremely disappointing that a piece of furniture at this price comes flat packed with a million and one screws/bolts/instructions to put it together! HAUS customer service/delivery etc. was good but I'm not impressed with the item. Overall it's like something from Ikea. Couldn't/didn't feel like we would send it back after the effort to put it together.”

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Posted 7 years ago

“Lovely shop in Bishop auckland with a very interesting and different range of individual pieces of furniture/art.well worth a visit if you want something different from all the usual outlets.”

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Posted 7 years ago

“order all my house products from here. great prices and arrived on time. will be back soon”

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Posted 7 years ago

“Quick delivery on our restaurant tables. Our customers love the products and the new look. Thank you HAUS DIRECT for a great service I'll be back for phase 2.”

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Posted 7 years ago

“Great selection to choose from, made easier by customer services, who gave great guidance on what was most suitable for me. Delivered on time, and final product is excellent.”

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Posted 7 years ago

“Great service, great products, just need to save up more now to come back, small issue but the help desk team were very efficient, highly recommend"”

Helpful Report

Posted 7 years ago

“Received fantastic customer service. Product arrived safely with the 2 man delivery service provided. Would highly recomend”

Helpful Report

Posted 7 years ago

Haus Direct is rated 2.5 based on 410 reviews