Haus Direct Reviews

“ 5 weeks and delivery service was fantastic, my reason for leaving 4 stars and not 5 is simply due to my difficulty placing my order online and I was frustrated with the payment page crashing on me, I’m not the best with computers but at the time it was very hard to use so I called the team up and it was all fixed in the end , probably harsh to only give 4/5 but I feel the service and delivery was exceptional and I promised I would give an honest opinion so here I am. ”

“ Ordered two b-beds arrived in 3 days, advertised 5-15 days at the time perfect service from our experience, had a good chat with Joe from customer services and he was very sincere and educated me on delays in general as we did place another order a fees before which hasn’t arrived as of yet despite our latest order coming earlier, I missed the lead time but it does clearly state 6-8 weeks so that’s my fault. ”

“ The fine details most people forget to feedback on but service was exceptional and delivery within 4 weeks and advertised was 6-8 weeks. ”

“ Delivery service was spot on, I was told when I spoke with Sam about the delays due to Brexit which I accounted for so was nothing too alarming, I have the same issue with Hillary’s blinds and they are even quoting longer timeframes. ”

“ Fantastic service from Sam, from start to finish he has hand held us though our journey, not shopped with Haus Direct before and having read negative reviews relating to communication mainly I have to say we did not have such an experience, we will not hesitate in shopping with you again and I do wonder how genuine other reviews are here as we got through to you within 10 seconds each time of calling. ”

“ Thank you for our beautiful Silas table, fantastic service. 5 * experience. ”

“ Love love love my Silas desk, thank you so much it was well worth the wait, 3 weeks delayed but with Brexit, Covid and transport issues this is totally understandable and thank you to ITD for an excellent service, I will be back!! 5* from the Wallace family. ”

“ Thank you to Sam for your service to date, I know I’ve been a pain chopping and changing my order for our office but your service levels have been second to none, calm and patience and nothing but a delight to be serviced by you, a great credit to your company. A faultless experience. Stay safe. Janine (Greater Manchester) ”

“ Thank you Haus Direct amazing service, beanbags arrived in time for the kids pressies and so so happy. Quality is better than expected and delivery experience was 4 days, no complaints from me! Wishing you a very Merry Christmas, I will certainly shop here again. ”

“ I must admit I was incredibly sceptical after reading all the bad reviews on Trustpilot, but I'm so glad I went for it and ordered my desk! Customer service was fantastic, my order arrived well in advance and the courier bought it directly to my flat. Couldn't be happier. Sorry for doubting you! ”