“Only booked hotels and paid £300 deposit
Had to cancel 4 months before but lost whole deposit
We only had a photocopy of friends itineracy so did not realise this
Expected to have to pay an admin fee but not whole of deposit
Personally would not use again”
“Tried to review in hays site but won't allow me to??? Just realised after buying Turkish lira to put on prepaid currency card it's a really bad rate. I suppose that's where they make the money from. Realised after i could've used my own mastercard from my bank to do the same thing. Out in turkey.. Staff pretended they didn't know 🤣 luckily it was only fifty quid”
“3 times in 18 months I have booked a jet2 holiday through hays travel to the same hotel with the same accommodation twice out of 3 times they have messed up the accommodation, had to sort it out myself last time and sign a letter to say I accepted a downgrade , so I've obviously overpaid in the first place, I will never set foot again in the runcorn branch or book a holiday again with hays , their response was basically a shrug of the shoulders”
“Euros over the counter 1.04 , click and collect 112. told the rate had dropped over the last few days. Called TUI immediately after 1.11 over the counter. its totally wrong that the method used to buy euros should make a difference to the rate. On £200 lost 15 euros, disgraceful. Do your homework...”
“I booked this years long haul holiday with Hays travel after always booking with Trailfinders...who have , always be fantastic, everything just went like clockwork! What a mistake letting Hays loose with my holiday, be very very wary if you are booking a long haul trip. We ended up having to pay tor an extra night....which, had Hays done the itinerary correctly, would have been included in the final cost. They are refusing to reimburse us, as 'we should have checked the itinerary ', no, I have paid you handsomely for creating an itinerary!”
