Hays Travel Reviews

"Over inflating price of Mercury Travel's Grand Tour of South America. Booked direct with Mercury but Hays conned us out of our \u00a3500 deposit! We also paid for currency buy back at issue rate and found some extra currency after unpacking...Hays refused to exchange the currency at the original rate as you only have one chance and that's it! What a money grabbing company! Avoid!\r\n\r\nHays' cost \u00a312,291 verses Mercury \u00a310,598...a Hays' con of \u00a31,693. Be warned!"

"Over inflating price of Mercury Travel's Grand Tour of South America. Booked direct with Mercury but Hays conned us out of our \u00a3500 deposit! We also paid for currency buy back at issue rate and found some extra currency after unpacking...Hays refused to exchange the currency at the original rate as you only have one chance and that's it! What a money grabbing company! Avoid!\r\n\r\nHays' cost \u00a312,291 verses Mercury \u00a310,598...a Hays' con of \u00a31,693. Be warned!"

"What a shame, all staff so friendly and nice when your in booking your holiday.\r\n\r\nWhen there is a problem, they really don't want to know and we was lied to our faces by Ellen once we was back off Holiday.\r\n\r\nOn the Hays website it said if your dissatisfied with your travel experience they offer a no quibble refund guarantee, went into store about this Ellen said I've never heard of that and other staff members shaking there head. it was literally on the main screen on Hays website, yet nobody knew about it or the company they work for.\r\n\r\ndue to being lied to our faces we would never step foot in that store or book with Hays again.\r\n\r\nfeel free to contact myself if anyone has had a complaint pre April 2024 as I have the screenshots that proves what was on there website at the time our holiday was booked."

"What a shame, all staff so friendly and nice when your in booking your holiday.\r\n\r\nWhen there is a problem, they really don't want to know and we was lied to our faces by Ellen once we was back off Holiday.\r\n\r\nOn the Hays website it said if your dissatisfied with your travel experience they offer a no quibble refund guarantee, went into store about this Ellen said I've never heard of that and other staff members shaking there head. it was literally on the main screen on Hays website, yet nobody knew about it or the company they work for.\r\n\r\ndue to being lied to our faces we would never step foot in that store or book with Hays again.\r\n\r\nfeel free to contact myself if anyone has had a complaint pre April 2024 as I have the screenshots that proves what was on there website at the time our holiday was booked."