Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.75

4.8 Rating 359 Reviews

94 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

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“Bon service à la clientèle!!!”

Helpful Report

“Fantastic customer service and fantastic pillow. I changed sizes and Desiree even called to make sure I hadn't done that in error compared to a previous order.”

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“Excellent service rapide et efficace. Bon service à la clientèle.”

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“The quality of the pillows looks good, but the return policy is very strict and return fees are at the expense of the customer. Although there is an extensive form to customize the pillow choice, it does not work well. My pillow was way too thick and firm. Following my experience, I would favor in-store shopping or amazon supplier with more flexible and hassle-free return policies”

Helpful Report

Hello, Thanks for taking the time for your review. Given the personal nature of a pillow, we package our pillows in an "overlap" plastic bag with a safety seal. This allows the customer to squeeze any air out of the package and try the pillow on their bed. The bed firmness has a very definite impact on any pillow thickness, since some beds are softer than others. Exchanges are always completely free of charge, as long as the pillow package has not been opened. A $10 label charge is only for a return for a refund. We see, in your particular case, that your order was not placed through the "customizer" even though you might have completed the questionnaire first on your own. When an order is received through the "customizer", we verify all of the information provided and will contact a customer if the pillow thickness needs to be adjusted. As a family-run business for over 35 years, we truly care about our customers, and it would have been our pleasure to help you with an exchange, but we see you have already opted for a return. Please do not hesitate to reach out in the future if we can be of assistance to you. Best regards, The Headleveler Team

“Standard pillow provides enough neck support and is not too firm, works well for me after one week trial.”

Helpful Report

“I have tried many pillows in the past but there in no comparison with other pillows. They stay firm for years giving the support you paid for. I have purchased more expensive pillows but mone compare to these.”

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“Excellent service à la clientèle”

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“I've had Ortho cerv pillows in the past but always purchased them from my local chiropractor.they are good quality pillows.i purchased from the site and chose the wrong size and this caused me some discomfort after speaking with the helpful staff they were able to guide me to the best option very good customer service”

Helpful Report

“Amazing products,amazing service.”

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“I love my new pillow. I was really happy with the help I got on the phone. Thank you.”

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“Confortable mais je vais commander une épaisseur 21 car 24 c'est un peu trop. Ensuite je pourrai dire si mes achats étaient bons ou non. Merci. Le service de livraison est super. Merci”

Helpful Report

“Confortable. Service hors pair.”

Helpful Report

“Too firm for my taste! Hope I will get used to it.”

Helpful Report

Hello, Thanks for your review. If you find the pillow too thick, please do not worry. It will soften up with use during the first few weeks. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“I wanted to love this pillow. It's a great shape and height with baffling to keep everything in place and customer service was really responsive when I had a question, but unfortunately, the pillow is a brick and the casing is very stiff. If you like a *very* firm pillow, this is for you! I need a much softer pillow with the same initial loft. I kept the pillow because it was difficult to ascertain how stuff the pillow was in the packaging, and the shipping costs to and from were enough to make returning not worthwhile for me, but I'll end up donating the pillow.”

Helpful Report

Hello, Thanks for your review. If you find the pillow still too thick, please do not worry. It will soften up with use during the first few weeks of use. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“I can see how the pillow is good and helps posture, but its too firm so I couldn’t sleep and bought a new pillow”

Helpful Report

Hi Millye, Thanks for your review. If you find the pillow still too thick, please do not worry. It will soften up with use during the first few weeks. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Please keep an eye out in your emails, I have a few suggestions for you to help soften up the pillow. Best regards, Desiree

“never slept this way in a long long time”

Helpful Report

“The support is very good. However it does take a few days for the pillow to soften and adjust to your neck/head. Not certain what the filling is, but it seems to bounce back a bit when not in use.”

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“Très spécial et vraiment différent!”

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“Je très satisfait de l'oreiller mais j'aurais vraiment aimé recevoir cette demande d'évaluation en français. Merci!”

Helpful Report

“I've been using Headlever plows for over 10 years and can't image sleeping without it. I take my travel size pillow whenever I sleep in a different bed than my own. This way I get a quality sleep in any bed.”

Helpful Report

Headleveler® | OrthoCerv® is rated 4.8 based on 359 reviews