Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.75

4.8 Rating 359 Reviews

94 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

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Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Très bon service, rapide et courtois. Bon service à la clientèle. !! MERCI”

Helpful Report

“Service à la clientèle hors-pair. Excellent suivi de Désirée. Nous avons rarement eu une expérience client aussi bonne que cela. Et l'oreiller est parfait, tellement confortable. Nous en ressentons les bienfaits dès sa première utilisation.”

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“Excellent service à la clientèle! Une représentante m'a contacté pour s'assurer que j'avais bien sélectionné les bonnes tailles d'oreillers. La livraison a été rapide et je suis plus que satisfait de mon achat!”

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“Ajustement parfait et confortable dès la première nuit!”

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“Mon oreiller est parfait! j'ai eu un service exemplaire; merci beaucoup!”

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“Excellent customer service - I got a call 15 min after I placed my order, and after a short conversation, the representative suggested a different pillow than what I ordered. Love it, has really helped my sleep and neck pain! Recommending to all my family and friends!”

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“Rapide et efficace”

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“Bien aimé !”

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“Aussitôt ma commande en ligne passée, quelqu’un m’a téléphoné pour s’assurer que les dimensions choisies seraient adéquates. La procédure de retour m’a bien été expliquée. J’ai eu un excellent service.”

Helpful Report

Merci beaucoup Marianne pour votre témoignage positif 5-Étoiles! Nous sommes très heureux que vous êtes satisfaites avec nos oreillers personnalisés et notre service. C'était notre plaisir de vous servir, Désirée :>

“Parfait! J'avais mal à la tête depuis longtemps. C'est seulement avec cet oreiller que je ne souffre plus de cette douleur. Quel soulagement!”

Helpful Report

Bonjour! Merci beaucoup pour votre témoignage positif 5-Étoiles. Étant une entreprise familiale québécoise pour plus de 30 ans, nous tenons le service à la clientèle à coeur, et nous faisons tout dans notre possible pour vous fournir un oreiller hors pair. Quelle bonne nouvelle que votre oreiller Ortho-Cerv vous offre ce soulagement! Au plaisir de vous servir, Désirée :>

“The perfect pillow has been found! My head and neck are perfectly supported, which as someone with a cervical spine injury is a diamond in the rough. So incredibly happy with my pillow and the excellent customer service and care I received.”

Helpful Report

Hi Melissa, Thank you very much for taking the time to give us a 5-Star Review! We are absolutely thrilled to learn that you are enjoying your new Headleveler pillow and that it is giving you relief. As a family-run business, we truly care about our customers, and we take the time needed for each individual order to provide you with your best pillow. Please do not hesitate to reach out if we can be of help again in the future. It will be our pleasure to assist you. Wishing you all the best, Desiree :>

“Excellent pillows..”

Helpful Report

Hello! Thank you very much for giving us a 5-Star review. We are happy to hear that you are enjoying your new pillow. Please do not hesitate to get in touch if we can be of help again in the future. Wishing you all the best, Desiree :>

“Très satisfaite ! Support parfait pour mon cou !”

Helpful Report

Bonjour, Merci beaucoup pour votre témoignage 5-Étoiles. Nous sommes très heureux d'apprendre que vous êtes satisfaite avec nos oreiller et notre service. Désirée :>

“We've been using these pillows in our practice for decades now. We have become very skilled at sizing and instructing our patients through the adaptation process for very successful outcomes. Our feedback has been excellent, with the vast majority of patients loving their pillows and continuing to replace them with Ortho-Cerv pillows throughout the years.”

Helpful Report

Hi Katharine, Thank you very much for your 5-Star Review. We truly value our long-standing relationships with our health-care professionals and we are happy to count you as one of our loyal customers for all these years. Looking forward to many more! Desiree :>

“Very well made and supportive pillow. I was getting numbness in my hands while sleeping on my sides but this stopped with my new Ortho Cerv pillow. Now my head and neck are properly supported and my spine is aligned properly.”

Helpful Report

Dear Rita, Thank you very much for your 5-Star Review. We are so happy to hear that your new Ortho-Cerv pillow is giving helping you. We are grateful to count you among our loyal customers. Wishing you the very best, Desiree :>

“Excellente oreiller, très bien construite, choisie avec l'outil sur le site, livraison rapide, très satisfait.”

Helpful Report

Bonjour Marc, Merci beaucoup pour votre témoignage 5-Étoiles. Nous sommes très heureux que vous êtes satisfait avec votre nouvel oreiller personnalisé Ortho-Cerv. Nous faisons aussi tout dans notre possible pour vous offrir une expédition rapide. Toujours à votre service, Désirée :>

“Purchased travel pillows after already purchasing Headlevelers for home. Customer service is excellent...even calling to ensure the size we ordered was the right one based on previous purchases. Fast shipping. Desiree ... thank you”

Helpful Report

Hi Franceen, Thank you very much for your 5-Star Review. As a family-run business for over 30 years, we strive to provide our customers with a top-notch service. We also care about each and every customer and believe everyone deserves to be well treated. So happy to hear that you are enjoying your pillows (& pillow cases too)! Since I took care of your order, I can honestly say it was a delight to speak with you as well. Wishing you the very best, Desiree :>

“Service personnalisé exceptionnel! Je rachèterai chez-vous avec grand plaisir!”

Helpful Report

Bonjour Marie-Eve, Merci beaucoup pour votre témoignage positif 5-Étoiles. Nous sommes ravi que vous êtes satisfaite avec votre oreiller Ortho-Cerv. N'hésitez pas à communiquer avec nous à l'avenir si nous pouvons vous rendre service. Il nous fera un plaisir de vous aider, Désirée :>

“Wish the warning that nothing can be opened if there is a possibility of return had been more prominent. I would not have slept on a pillow in plastic in any case. Having done the assessment, I came out a 27. Your staff phoned and highly recommended an 18 so I went with that. I'm not 100% happy with the 18 but a return would be at my expense because I automatically opened everything. Some improvement possible here.”

Helpful Report

Hi Theresa, Thank you for your review. We package our Standard and Queen size pillows in an overlap plastic bag with a safety seal that says "Not returnable if seal is broken". The reason why the pillow is packaged this way is to allow you to try the pillow on your bed after squeezing out any air that would be inside of the package. When we first began making our pillows 30 years ago, there was only one type of mattress on the market. Since there are many different kinds nowadays, it is important to try the pillow on your bed, because some beds are soft which can definitely influence the thickness required. We also include a pocket folder inside of the box with instructions on how to try the pillow when you first receive it. We understand that is it unrealistic to sleep with the pillow while it is in the plastic bag, but the idea of trying it on your bed before opening the package is to see if your head is placed properly and you are comfortable. We usually suggest trying the pillow while in the package for approximately 30 minutes to see how you feel. If you feel that you could benefit from another thickness, please reach out to our customer service team, and we will try to help you with this. Thanks, Desiree

Headleveler® | OrthoCerv® is rated 4.8 based on 359 reviews