Login
Start Free Trial Are you a business?? Click Here

Headleveler® | OrthoCerv® Reviews

4.8 Rating 359 Reviews
94 %
of reviewers recommend Headleveler® | OrthoCerv®
Company Reviews Metrics Info
4.8
Based on 359 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Headleveler® | OrthoCerv® Reviews

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

Visit Website

Phone:

800-668-8550

Email:

info@headleveler.com

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Veronique Roy
Verified Buyer
“J'ai eu une contracture musculaire très douloureuse après avoir dormi de côté pendant seulement 20 minutes. De plus, l'oreiller est beaucoup trop dure selon moi.”
Helpful Report
Bonjour Veronique, Merci pour votre témoignage. Étant une compagnie familiale, nous tenons le service à la clientèle à coeur. Nous sommes désolés d'apprendre que l'épaisseur ne vous convient pas. Malgré tous nos efforts pour vous envoyer la bonne épaisseur, il se peut des fois qu'un ajustement est requis car le matelas aussi rentre en ligne de compte pour l'épaisseur d'un oreiller. Heureusement, les échanges sont permis. Nous allons vous envoyer un courriel prochainement pour vous aider. Au plaisir de vous servir, Désirée :>
Hélène Michaud
Verified Buyer
“J'ai eu un excellent service : une personne m'a contactée afin de vérifier et d'adapter ma commande à mes besoins. Livraison rapide. J'adore mon nouvel oreiller! Première fois de ma vie que je ne me réveille pas pour changer l'oreiller ou ma position durant la nuit...”
Helpful Report
Mark Sweazey
Verified Buyer
“Always such great service with the online portal. (Miss hearing from Desiree she was the best!)”
Helpful Report
Lily Shewchuk
Verified Buyer
“Très satisfaite de ma commande Livraison rapide Merci et à la prochaine”
Helpful Report
Jean-Philippe Morin
Verified Buyer
“Petit problème informatique très vite réglé”
Helpful Report
Stephanie Fukui
Verified Buyer
“Thanks, I love it and will order a travel pillow soon.”
Helpful Report
Anonymous
Verified Buyer
“Désirée Was extremely helpful and her customer service was excellent. She called me directly after I placed my order to make sure I was ordering the correct pillow!! Thank you for all the information you gave me. I’m so happy to have received them. Truly the best pillows on the market. Extremely well made and very comfortable.”
Helpful Report
Anonymous
Verified Buyer
“Service exceptionnel et produit d’excellente qualité. J’utilise les oreillers ortho-cerv depuis plusieurs années.”
Helpful Report
Michel Brunet
Verified Buyer
“Excellent customer service, highly recommend”
Helpful Report
Mei-sheng Shanks
Verified Buyer
“My husband and I Have been a customer of Headleveler for many years, and have always been totally satisfied with their products and definitely their customer service!”
Helpful Report
Anonymous
Verified Buyer
“J’adore mon oreiller, je n’ai plus mal au cou! Merci pour vos conseils et votre excellent service en français. Nancy”
Helpful Report
Sylvain Dargis
Verified Buyer
“Service efficace et rapide, merci”
Helpful Report
Rollande Lafleche
Verified Buyer
“Très bon service à la clientèle. J'aime bien ma nouvelle oreiller. Merci!”
Helpful Report
Anonymous
Verified Buyer
“Excellent manufacturing, comfort level, and customer service”
Helpful Report
Genevieve Fortin
Verified Buyer
“Excellent service à la clientèle. Merci à Desirée”
Helpful Report
Anonymous
Verified Reviewer
“I bought a 100$ dollar pillow which was not the right size. It cost me 25$ to return it. It is quite a bit to only try a pillow that does not fit right. Having known that, I would not have bought it”
Helpful Report
Hello, Thank you very much for taking the time to review. As a family-run business for over 35 years, we truly care about all of our customers and their experience. For this reason, we offer free exchanges for our pillows in case a pillow is too thick or not thick enough. Our records indicate that you were offered this option, but wished a refund. We offer free exchanges because our mission is for our customers to receive a perfectly-fitting pillow. As stated on our website, pillows may be returned via a method of your choice for a full refund. If a return label is sent to you, a nominal $10 fee is deducted from the refund. Original shipping costs are non-refundable, which is the case for many online purchases. If you have any questions or concerns, please do not hesitate to reach out to us. Best, Desiree
Barbara Kemp
Verified Buyer
“Superb service.”
Helpful Report
Karen Clarke
Verified Buyer
“It’s a lot more pillow than I am used to but I really like it. It’s perfect for me!”
Helpful Report
Brigitte Tremblay
Verified Buyer
“Very good product. Had the same one for years and bought it again. Impeccable and quick service. Received my order within a few days. Called me before sending it out to make sure I had chosen the right size on their website and recommended a change for greater comfort.”
Helpful Report
Anonymous
Verified Buyer
“Fifth purchase, always the best”
Helpful Report
Headleveler® | OrthoCerv® is rated 4.8 based on 359 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request