Hearing Direct Ltd Reviews

Name: Hearing Direct Ltd
Address: Unit 4 Nine Mile Water Business Park Nether Wallop, Stockbridge, Hampshire
Rating: 4.64

4.6 Rating 1,051 Reviews

91 %

of reviewers recommend Hearing Direct Ltd

Company Reviews

Questions

Metrics

4.6

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0800 032 1301

Email:

gary@hearingdirect.com

Location:

Unit 4 Nine Mile Water Business Park Nether Wallop
Stockbridge, Hampshire
SO20 8DR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the first class service, highly recommended”

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Posted 6 years ago

“Good service as ever. Thanks very much. Great on line ordering system”

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Posted 6 years ago

“This was the first time I have bought from you & would definitely use again”

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Posted 6 years ago

“I have only now commenced using the hearing aid (3 days) so my experience is limited. However, so far so good, it certainly improves my hearing capacity where someone is talking very softly. I have yet to put it to the test in a crowded environment, eg.,a restaurant. but I have high hopes that it will enhance my hearing ability in this type of situation.. Very good response to my request for a longer tube and in general my order etc., has been dealt with in a very professional manner. Terry Cronin,”

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Posted 6 years ago

“Technician very efficient and office staff helpfu”

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Posted 6 years ago

“I fecently purchased one of your hearing aids and it has made a large improvement in my life the aid is perfdct and comfortBle i bought just one to see what it was like but i am now going to buy one for my other ear .”

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Posted 6 years ago

“Having not worn hearing aids before I phoned for help and advice.I explained that I had an masteroidectomy and would the aids they sold benefit me.promised call back.never got one phoned back again told to email. No reply so phoned up again an lady was very abrupt if this was the customer service before I purchased God knows how much worse it would have got if I had problem.would not touch them”

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Posted 6 years ago

“I like this company, very easy to follow and very fast deliveries.”

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Posted 6 years ago

“Never placed an order with You's!!!”

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Posted 6 years ago

“Hearing direct list themselves on Amazon as Hearing Direct USA. They are in the UK. When you order from them they ship UK Royal Post. It also has to go thru customs. Orders take a month. They will not cancel orders. They offer discounts that end up being more than they offer it on Amazon for. They are and unscrupulous company. Buy at your own risk. They also pay people to populate reviews to cover their lousy service. Buyer beware.”

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Posted 6 years ago

“The product delivers as advertised and I am surprised to be very well content so far with an amazing improvement to my hearing, especially for conversations. My family is also quite happy as now the tv volume is so much lower. I have purchased another for my other ear as I am certain it will be a nonlinear improvement to my listening abilities.”

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Posted 6 years ago

“I am so very grateful I got the Phonak open dome. I kept getting sinus infections from being given the wrong dome.”

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Posted 6 years ago

“Just purchased a 230hd hearing aid and i must say im more than happy with it, i didnt realise how bad my hearing was, like many older people i lost some high frequency hearing and now ive got it back, its also cancelled out my tinitus.”

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Posted 6 years ago

“I WILL NOT BUY FROM THIS COMPANY AGAIN DUE TO THEIR BAIT AND SWITCH POLICY. The web site showed a pack of 8 wax guards and stated that you could buy a pack of 4 for $8.99 US. What I received in the post was 4 wax guards, not four of the pack of 8 shown on the site. When I brought this to the companies attention, they said we sent you a pack of four. They could care less that the web site showed a different product.”

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Posted 6 years ago

“So... I would never buy from this company again and would tell everyone else to never buy from them either. First of all, I ordered the most expensive hearing aid they had with express post. They took payment. I rang the company after to find out if it would make it in the evening post. 'Oh, we don't have that in stock...'. OK, thanks for telling me. I ordered the third most expensive hearing aid. It arrived with no extra domes as advertised to get the right fit. Sent it back. This was when the real trouble began. I generated a returns label according to their instructions. Turns out the label generated with the wrong address. 'Manager says not our responsibility and not our problem, no refund'. I explained over and over that yes, I generated the label correctly, only to be told I must have done it wrong because they checked the label link and it was working. No. I didn't. At the time there was obviously (in retrospect) an issue with Royal Mail links and it generated the wrong address. Doesn't change the fact Hearing Direct have taken £400 and won't return it. Customer Service agent went off on a completely bizarre tangent, 'We've given you excellent service, we gave you a refund for the out-of-stock item and upgraded your hearing aid...' As if they shouldn't have refunded me for the out-of-stock item? What upgrade? The whole thing has been a nightmare.”

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Posted 6 years ago

“I purchased the wrong wax guards and cannot get them to respond to me about an exchange or refund.”

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Posted 6 years ago

“very poor hearing aid £500 aid and it was very poor quality plus hearing direct didn't try and find out why i sent it back”

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Posted 6 years ago

“Nice & good service”

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Posted 6 years ago

“I’m extremely happy with my two 430 RIC hearing aids but have been experiencing discomfort because my ear canals are so small so I contacted Joan from hearingdirect who has been an absolute star and sent me (free of charge) various sizes of ear doams to try. I have to say that I feel very much a valued customer and corresponding with Joan has always be met with prompt response. I’m so impressed with the way I’ve been treated that I’ve recommended that my elderly mother gets her hearing aides through Hearing Direct too!”

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Posted 6 years ago

“Unfortunately the first telephone I ordered came with a missing part so had to request a replacement. I received no apology and the supplier was blamed. However the telephone replacement was sent out promptly. I regret buying the telephone as it was a dual handset specifically advertised for the hard of hearing yet the cordless handset is just an ordinary phone. As I wanted the second handset to be by my mother’s side it is useless as she cannot hear the speaker. All in all a waste of money.”

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Posted 6 years ago

Hearing Direct Ltd is rated 4.6 based on 1,051 reviews