Hearing Direct Ltd Reviews

Name: Hearing Direct Ltd
Address: Unit 4 Nine Mile Water Business Park Nether Wallop, Stockbridge, Hampshire
Rating: 4.64

4.6 Rating 1,051 Reviews

91 %

of reviewers recommend Hearing Direct Ltd

Company Reviews

Questions

Metrics

4.6

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0800 032 1301

Email:

gary@hearingdirect.com

Location:

Unit 4 Nine Mile Water Business Park Nether Wallop
Stockbridge, Hampshire
SO20 8DR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their website showed I had double order of one product. Contacted Company and had very quick reply to say they only had one order. Very good. When hearing aid arrived put smallest cap on aid but still very difficult to get a good fit in my ear. Only wore it for few hours and realised it had fallen out and I hadn’t even felt it. Looked everywhere but no sign of hearing aid. Very expensive for six hours wear. Only buy if you know you have normal size ears!!!”

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Posted 6 years ago

“All purchases were first class and did exactly what it said they would do .It made the user very happy to be able to hear Television and take part in conversations”

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Posted 6 years ago

“very fast , everything is ok, good communication”

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Posted 6 years ago

“Being a newcomer to the world of hearing aids I felt unsure about what I needed and where to go. The batteries I needed were very inexpensive, nicely packaged and promptly delivered.”

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Posted 6 years ago

“The phone really works for me.”

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Posted 6 years ago

“The hearing aids were loud but the sound quality was poor. They did not fit securely and tended to come loose from the ear too readily. The company refunded promtly and without question. Perhaps an enquiry as to the reason I returned them would have been appropriate at the time.”

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Posted 6 years ago

“Unfortunately they did not make me happy as the product they recommended was out of production”

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Posted 6 years ago

“Great service, responsive staff on phone, good value”

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Posted 6 years ago

“Efficient phone, works well in Cyprus with Broadband.”

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Posted 6 years ago

“Good efficient swift service at a good price. Cannot ask for more.”

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Posted 6 years ago

“always efficient.”

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Posted 6 years ago

“I love the model, after struggling with Specsavers for 2 months, seeing someone different each time, I was able to order online the HD430 aids at half the price of the equivalent model, then get great support to make changes to finetune the performance. Love the company, well done!”

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Posted 6 years ago

“Quick and straight forward purchase process.”

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Posted 6 years ago

“Excellent service as always. Speedy delivery and good prices. Thankyou.”

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Posted 6 years ago

“I originally ordered a HD151 on line together with Wax guards and Batteries. I paid by card, but it took an odd amount, and only the batteries and wax guards showed on the order confirmation. I phoned Hearing Direct and was informed that there was no record of me ordering the HD151 hearing aid, which meant I had been overcharged £117. She told me I could reorder a HD151 but it was not in stock, but they did have a HD150, which was, according to her, identical. I ordered this item and was charged a further £169. The lady said she would look into it, and get back to me regarding the overcharge payment - but did not. I few days later I phoned again, and got a different lady, whod did look into the over charge payment and immediately organised a refund. She also told me that the original wax guards supplied for the HD151 would not fit the HD150 (so obviously the hearing aids are not identical), and arranged to send me the correct wax guards free of charge. I am very pleased with the HD150 hearing aid, which is a basic model, and will almost certainly purchase a more sophisticated model for both ears at a later date. I started with a very bad experience using Hearing Direct's Website, followed by a less than helpful phone conversation with the fist lady. The second lady rescued the situation. It is imperative that Hearing Direct fully investigate the problems with there Website, bu also ensure that when phoned with problems, the problem is sorted out quickly and efficiently, and ensure return phone calls are made. They have a good product - ensure the service is equally as good.”

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Posted 6 years ago

“Hearing direct posted the batteries i ordered verry quickly.”

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Posted 6 years ago

“Very efficient service and appliance has proved very helpful”

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Posted 6 years ago

“I am happy that the system enables me to hear a lot more than previouly. The setting up posed some problems for me as there were no detailed insrtuctions for setting up the answer machine. i had to find them on line and print them myself.The phonebook entries had to be made manually on each handset which took a long time . i find that the phone book is not easy to acess.”

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Posted 6 years ago

“The brilliant prices that you offer. The batteries I ordered for my Mum's hearing aid were less than half price in a few shops I tried.”

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Posted 6 years ago

“as a user of a hearing direct amplified phone for several years,i decided to replace it with a newer model. i suffer with sinus infection at times, this can distort the sound . no amount of adjusting the controls helps.”

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Posted 6 years ago

Hearing Direct Ltd is rated 4.6 based on 1,051 reviews