“Eithan Airlines Airport Stuff
I found the airport staff to be less friendly and helpful than expected. They seemed a bit rushed and not as attentive to passenger needs. A little more warmth and willingness to assist would make a big difference in the overall experience. I hope the airline focuses on improving customer service at the airport to enhance the journey from start to finish.”
“A reminder that you do NOT need to go through the body scanner. You can ask for a manual pat down instead.
You cannot be forced, you have a choice. Just say no.”
“AT Terminal 2: Travelling on Italian (EU) Passport and going back home to Ireland where I live (for the last 30 year). I was asked for my residency permit by Passport Control. Don't they get educated on EU member countries? Shocking!!!”
“Terminal 3 Security staff are rude
Train them in customer service they have the attitude they are above the law and do as they say Open your bag and do not touch it
I travel all over the world and can safely say they all have the worst attitudes when having to go through airport security”
“My husband 88years,me 75 had very bad experience at Heathrow as we requested for wheel chair assistance after reaching London from Hyderabad by flight no.BA276 in the afternoon.We had to walk to buggy,then dropped at Building A of terminal 5 where Very rude behaviour of the desk providing wheel chair. We were made to wait for long.Then wheel chairs were given for clearing security then buggy to B gates. Gates were announced 15 mins before boarding.Worst part is we were made to walk long distance with hand luggage for boarding flight BA189 5th July to board the bus ourselves.They don't serve luggage they only serve humans the person said at BA189 gate.We travelled standing in bus.Climbed very steep stairs. Could not carry hand luggage up the stairs.Requested some passerby.Horrible service, worst eexperience no wheel chairs in sight,very rude behaviour of wheel chair handling staff.The flight hostesses and steward were excellent. Except for this rude behaviour of the staff.The aircraft staff said they are not responsible and the Heathrow Airport staff providing wheel chairs are responsible.No wheel chairs were in sight near Boarding gate 189 B43.”
“Poor scanning of hand luggage; slow and v inefficient.
Ridiculous zoned boarding process. It didn't seem to work at all. Boarding of a narrow bodied jet took over 30 mins”
