“I have been absolutely delighted with every single item I have ever purchased from Heavy Metal Merchant and will definitely continue to be a patron into the future”
“Excellent customer service, always ready to help & problem solve. If they don't have what you're after they find it. Great Australian bussiness which i will always go out of my way to support.”
“Excellent service alway's prompt help out with any questions or queries!! Have ordered plenty of gear off them, sic range of metal shirts and merch 5 stars everytime!! 🤘🤘”
“Great service, have purchased many items over the years & will purchase many more no doubt. Only once was there a problem (aus post at fault) but HMM sorted me out. Highly recommended company with a great range of authentic gear.”
“I don't want to say i feel like i got scammed, but the back patch i received is not what was advertised, my patch arrived with the image shifted 1.25cm to the left and the edges are not even. I've been trying to get a good quality meshuggah patch for what feels like forever and i guess the hunt continues, thought i found the holy grail but i guess not.”
“Heavy Metal Merchant has never disappointed in regards to promptness and quality. My only criticism is the amount of bands that CONTINUALLY have the "this category is empty" thing happening and also the lack of larger sizes. None the less, i will remain a repeat customer.”
“Got here quickly considering covid. shirt is great quality and i can tell i'm going to wear it a lot. poster flag wasn't as saturated as it was online but thats to be expected considering how thin the fabric is. still looks awesome regardless! I will 100% be ordering from here again!! :)”
“Hey guys.
You have always had good customer service in my opinion.
Deliveries have always been prompt, the orders have always
been correct and you have demonstrated that you are happy
to talk with customers about any questions or concerns they
may have. The truth is I am more of an old school and more
underground metalhead and wish you had more merch to
choose from. It is good to see old Kreator and Malevolent
Creation shirts ect.. make a come back as these are things
I've been chasing for years. I don't have any faith anymore
buying from overseas as you spend big money and it never
comes. I spent around $600 for merch from Hells Headbangers
and it never came. I am sure they sent the delivery but obviously
was lost in transit. Never once did they respond to my emails about
this yet they continually try and sell me more and more merch.
Thanks again.”
