Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

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“Very easy and quick”

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Posted 5 years ago

Thanks for leaving a review! 😃 That's fantastic, we're so pleased to see you've had a positive experience with us - we wouldn't expect anything less. The Hedgehog team 🦔

Posted 5 years ago

“Very quick and easy to set up. Well done.”

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Posted 5 years ago

Thank you for leaving a review, June! 😃 It's great to see you found it so quick and easy to set up your insurance, we feel that's really important, so that's fantastic to see! The Hedgehog team 🦔

Posted 5 years ago

“Initial responses to enquires were slow, only after responding negatively to a feedback form for the in progress ticket did I receive prompt replies. Once replies were forthcoming information and clarification was sufficient.”

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Posted 5 years ago

Thank you for leaving a review, Andrew! 🙂 We take all customer feedback on board so thank you for bringing this to our attention, and we're sorry you feel that way. We typically advise that Live Chat queries receive a response instantly, we aim for any message left with the HelpRobot to be responded to on the next working day, whilst customers can expect emails to be responded to within 48 working hours. The Hedgehog team 🦔

Posted 5 years ago

Hi Andrew, I'm so glad we could get this sorted, and we really appreciate your revised review. If at any point you have an urgent question or query, our customer service team is just a click away on the website. Here they can resolve your query straight away, as well as our helpful chatbot 🤖 The Hedgehog Team 🦔

Posted 5 years ago

“Quick and easy to buy. Great website that’s easy to navigate”

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Posted 5 years ago

Thanks for the review! 😃 It's fantastic to see you've had such a great experience with us, and we're so pleased you found our website so easy to navigate! The Hedgehog team 🦔

Posted 5 years ago

“Really easy to insure my car and a great price.”

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Posted 5 years ago

Thanks for the review, Victoria! ⭐⭐⭐⭐⭐ That's exactly what we want to see, we're so pleased you've had such a great experience! The Hedgehog team 🦔

Posted 5 years ago

“Excellent Straight forward. Thank you.”

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Posted 5 years ago

Thanks for leaving a review, Darren! ⭐⭐⭐⭐⭐ It's great to see you found the process so straightforward, that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“I found hedgehog offered me good cover for the policy I required and was easy to navigate and set up.”

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Posted 5 years ago

Thanks for leaving a review, Paige!😃 We're so pleased you found it so easy to navigate our website and set up your insurance policy - it's definitely a priority for us that our website is user friendly! The Hedgehog team 🦔

Posted 5 years ago

“It was really easy to fill in the paperwork on line and it was quick. Thank you”

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Posted 5 years ago

Thank you for the 5 stars Audrey ⭐⭐⭐⭐⭐ Welcome to the Hedgehog Family 👪🦔

Posted 5 years ago

Thanks for leaving a review, Audrey! 😃 It's fantastic to see you found it so quick and easy to purchase your insurance, that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“Very easy an very fast”

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Posted 5 years ago

Thanks for the review, Daniel! 😃 That's fantastic to see, easy and fast, we're so pleased. The Hedgehog team 🦔

Posted 5 years ago

“Really easy and fun”

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Posted 5 years ago

Thanks for the review, Alexandra! 😃 We're so pleased you found the process to easy, and fun too - amazing! The Hedgehog team 🦔

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thanks for the review, Megan! 😃 That's amazing to see, thank you! The Hedgehog team 🦔

Posted 5 years ago

“Fast efficient and good value”

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Posted 5 years ago

Thanks for the review, Ken! 😃 We're so pleased you found the process so fast and efficient and it's great to see you found our services to be good value as well! The Hedgehog team 🦔

Posted 5 years ago

“Good service. I would like to know how to have my vehicle changed to business use. And what is the extra cost?”

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Posted 5 years ago

Thank you for the review, Damian! 😃 We're glad you've received good service, we would expect nothing less! The Hedgehog team 🦔

Posted 5 years ago

“Quick service 5*”

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Posted 5 years ago

Thanks for the review, Lindsay! ⭐⭐⭐⭐⭐ That's amazing to see, thank you! The Hedgehog team 🦔

Posted 5 years ago

“Fantastic quality service”

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Posted 5 years ago

Thanks for the review! 😃 That's exactly what we aim to provide, it's fantastic to see you've received exactly that! The Hedgehog team 🦔

Posted 5 years ago

“Easy to use”

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Posted 5 years ago

Thanks for the review, Nigel! That's really great to hear 😃 The Hedgehog team 🦔

Posted 5 years ago

“Easy to purchase online no forms to fill in.”

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Posted 5 years ago

Thanks for the review! ⭐⭐⭐⭐⭐ That's really great to see as w edo keep everything as user friendly as possible! The Hedgehog team 🦔

Posted 5 years ago

“Best quote i found using a number of both comparison and non comparison companies. Fast, efficient and hassle free. Email link to upload my NCB and live chat rep sorted within 5mins. Now thats good service. Wont allow to input a rating below - 5stars!!”

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Posted 5 years ago

Thanks for the review, David! ⭐⭐⭐⭐⭐ We're so pleased we were able to offer you such a great price. We use live pricing which means our prices are constantly adapting to ensure we can provide the best possible price for you at that time. Of course, our live chat agents are available to review your no claims discount instantly, so now waiting around! The Hedgehog team 🦔

Posted 5 years ago

“Easy to use”

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Posted 5 years ago

Thanks for the review, Joshua! 😃 We keep everything as user friendly as possible so we're so glad you found our service so easy to use! The Hedgehog team 🦔

Posted 5 years ago

“Very good”

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Posted 5 years ago

Thank you for the review, George! 5 stars, that really is good!! The Hedgehog team 🦔

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews