Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site was easy to use and clear on what was covered.”

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Posted 5 years ago

Hi Samantha, It's awesome to hear you found our site easy and clear! Thanks for the great review. The team at Hedgehog

Posted 5 years ago

“great customer online service”

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Posted 5 years ago

Hey Suzanne, Thank you very much for the great comments about our online service! We hope you enjoy the rest of your day :) The team at Hedgehog

Posted 5 years ago

“Really easy to use website. Price was really good. So far really happy and would definitely recommend”

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Posted 5 years ago

Thanks for the fantastic comments, Nicola! We are so glad that you would recommend us. The team at Hedgehog

Posted 5 years ago

“No problems so far (4days in)”

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Posted 5 years ago

Thanks for the 5-star review. We really appreciate the positive feedback! The team at Hedgehog

Posted 5 years ago

“Good service so far.”

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Posted 5 years ago

Hi Laura, Thanks for the great feedback on our service! The team at Hedgehog

Posted 5 years ago

“They are really helpful”

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Posted 5 years ago

Thanks for the excellent review, Harvey. It's great to hear we were really helpful. The team at Hedgehog

Posted 5 years ago

“Easy to purchase, great price and fast responses. Kept informed and up to date.”

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Posted 5 years ago

Hi Victoria, Thanks for the awesome review. Your kind comments mean a lot to us! The team at Hedgehog

Posted 5 years ago

“It's a pain that you cannot phone and speak to am advisor.”

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Posted 5 years ago

Hi Jordan, It's disappointing to hear you found this to be a pain. We promise that our live chat agents/customer service advisors reply within seconds over on our website. It's much quicker than being on hold. We are available on Livechat Monday - Friday 9am - 5:30pm if you ever need us! We appreciate the feedback! The team at Hedgehog

Posted 5 years ago

“Very quick and good service”

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Posted 5 years ago

Hi Rajen, Thank you for this excellent 5-star review! We really appreciate it. The team at Hedgehog

Posted 5 years ago

“Definitely could’ve had more communication from yourself.. at one point I was sure if I was driving my car uninsured.”

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Posted 5 years ago

Hi Kevin, We're really sorry you felt like this. Did you know we are available on live chat Monday - Friday 9am -5:30pm and our agents will reply in seconds? We're also available via email on help@hedgehoginsurance.com if you ever need us out of these hours. Please be sure to check your junk folder, sometimes emails end up there! Thanks for the 4-star review! The team at Hedgehog

Posted 5 years ago

“Very easy to sign up and take out the insurance I understood my proof of NCD needed to be in by a set date which was great so was a little disappointed to keep receiving final notifications - a little alarmist. However, I would recommend the company at this point”

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Posted 5 years ago

Hey Hester, Thanks for the review. We will be sure to take your feedback on board it really helps us to improve our processes. But we are so glad that you would recommend us! Please don't hesitate to contact us on Live chat if you ever need us, we're available Monday - Friday 9am - 5:30pm. The team at Hedgehog

Posted 5 years ago

“Very good and very quick experience. documents did not come straight through contacted help center sorted withen 20 minutes very happy”

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Posted 5 years ago

Hi Wayne, We're sorry that you didn't get your documents straight away, but we are so glad that we were able to sort it for you and you are now very happy! Thanks for the feedback and the 5-stars! The team at Hedgehog

Posted 5 years ago

“Found it easy to navigate through the site could off been cheaper tho.”

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Posted 5 years ago

Hi Bradley, Thanks for the feedback! But we are glad to hear our site was easy to navigate. The team at Hedgehog

Posted 5 years ago

“All good so far, haven’t had much interaction yet and hope not too !!!”

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Posted 5 years ago

Hi Fiona, Thanks for the 5 stars! Rest assured, we are always here to help if you ever need us! The team at Hedgehog

Posted 5 years ago

“Good communication”

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Posted 5 years ago

Thanks for the 5-star review! The team at Hedgehog

Posted 5 years ago

“Matt sorted my problem very quickly. Thanks.”

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Posted 5 years ago

Hey, excellent to hear Matt solved your problem quickly! We will be sure to notify him of your kind review. Thanks, The team at Hedgehog

Posted 5 years ago

“Very quick and easy. Excellent price.”

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Posted 5 years ago

Thanks for the 5 stars, Richard! We're so glad we were able to provide an excellent price for you. The team at Hedgehog

Posted 5 years ago

“It was quick and efficient”

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Posted 5 years ago

Hi Julie-Ann, Thanks for the great review! It's always awesome to hear that we were quick and efficient. The team at Hedgehog

Posted 5 years ago

“The chatbot quickly connected me to Matt and my issue was resolved in less than a minute. Delighted with the service!”

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Posted 5 years ago

Hi Nida, Excellent! We are so glad Matt was able to resolve your issue quickly. Thanks for the 5 stars! The team at Hedgehog

Posted 5 years ago

“I would have appreciated a phone call from someone after purchasing car insurance through yourselves”

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Posted 5 years ago

Hey Ravi, Thanks for the 4-stars! We don't call, but we do email straight after purchase! As we are an online only company, we don't offer telephone support for customer service matters. Did you receive your confirmation email straight after purchase? Sometimes these emails can end up in your junk folder, so please check there too! If you require any further assistance, please start a live chat with one of our agents over on our website. They respond in seconds and are available Monday - Friday 9am - 5:30pm. We hope this helps! The team at Hedgehog

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews