Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

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“Quick and efficient online service”

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Posted 5 years ago

Thank you for the review, Matthew! 😃 We really do try to be as efficient as possible, and our Live Chat facility is a great way to resolve any queries quickly! The Hedgehog team 🦔

Posted 5 years ago

“Unable to access live chat and took 8 days for email reply.”

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Posted 5 years ago

Thank you for leaving feedback with us, we are always looking to improve and customer feedback is invaluable. We're sorry to see you had some issues trying to contact us, and we will certainly look into why you received such a delayed response as we aim to reply to all emails within 48 working hours. The Hedgehog team 🦔

Posted 5 years ago

“Easy to do and pay for”

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Posted 5 years ago

Thanks for the review, Dena! ⭐⭐⭐⭐⭐ It's great to see your purchasing experience was so easy, that's exactly what we try to achieve! The Hedgehog team 🦔

Posted 5 years ago

“Cant fault them”

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Posted 5 years ago

Thank you so much for the review, Mark! What more is there to say?! 😃 The Hedgehog team 🦔

Posted 5 years ago

“Very competitive price, was with my previous provider for 3 years with 3 years no claim bonus, quotation for renewal was beaten by a good margin. Looking forwards to long term stay with hedgehog”

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Posted 5 years ago

Thank you for such a great review! ⭐⭐⭐⭐⭐ Our live pricing means that we're always offering you the best price we possibly can, and it's great to see that you've benefited so much from that! 😃 The Hedgehog team 🦔

Posted 5 years ago

“Quick and easy very happy”

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Posted 5 years ago

Thanks for the review, Ryan! It's great to see your purchasing experience has been so quick and easy! And if you're happy, we're happy! 😃 The Hedgehog team 🦔

Posted 5 years ago

“Very easy and straight forward”

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Posted 5 years ago

Thank you for the review, Anthony! 😃 We're so glad to see you found your experience with us so easy and straightforward - that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“Great service and all online!”

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Posted 5 years ago

Thanks for the review, Greg!⭐⭐⭐⭐⭐ Our customer service agents really do provide the best service possible! And our Live Chat facility means you can get an instant response! The Hedgehog team 🦔

Posted 5 years ago

“It was quite straightforward to navigate the site but some delays in confirmation which meant I was redirected several times before final confirmation, which was confusing. Overall good though.”

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Posted 5 years ago

Thanks for the review! 😃 We try to make all aspects of our service as user friendly as possible, but technology can be frustrating! We take all feedback onboard and we have great developers that are always improving the technical side of things, but if you ever need confirmation of anything, our Live Chat agents are available 9am - 5:30pm Monday to Friday to help! The Hedgehog team 🦔

Posted 5 years ago

“Excellent easy to use website and fairly priced!”

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Posted 5 years ago

Thanks so much for the review! ⭐⭐⭐⭐⭐ We do aim to keep all aspects of our service as user friendly as possible so we're so happy to see you found our website easy to use! The Hedgehog team 🦔

Posted 5 years ago

“Great assistance after financial difficulties. Kind and considerate company.”

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Posted 5 years ago

Thank you so much for the review, David! It's so important to us that we treat our customers in the way that they deserve, and we're so glad to see you found our customer service agents so considerate, they really are kind! 😃 The Hedgehog team 🦔

Posted 5 years ago

“Very helpful once I got to an agent.”

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Posted 5 years ago

Thanks for the 5 stars, Graham! The Hedgehog Team 🦔

Posted 5 years ago

Thanks for the review, Graham! 😃 Our customer service agents are always happy to help in any way possible! The Hedgehog team 🦔

Posted 5 years ago

“Very easy and fast. Would recommend”

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Posted 5 years ago

Thanks for the 5 stars! And so lovely that you would recommend us 🤗 Welcome to Hedgehog 🦔

Posted 5 years ago

“I found it simple to use the website and set up new insurance. Hedgehog automatically collected my NCD from my previous insurer. I haven’t had to make a claim or contact hedgehog in anyway so cannot comment on that.”

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Posted 5 years ago

Thank you, Tracy 😊 We're very happy to see you had a simple experience, especially with the NCD ✔ Welcome to Hedgehog 🦔

Posted 5 years ago

“Very reasonable price and easy to access.”

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Posted 5 years ago

Thank you! ⭐⭐⭐⭐⭐ Welcome to Hedgehog 🦔

Posted 5 years ago

“Clear and easy to follow in line.”

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Posted 5 years ago

Wonderful, Justin! Thank you, it's great to see the hard work we put in is paying off for our customers 💻 Welcome to Hedgehog 🦔

Posted 5 years ago

“So far, so good. I have pruchased a lease contract. I needed to inform Hedgehog that the car belongs to the leasing company, they got in touch with their underwriters and cover was confirmed. As I say, so far, so good. Hopefully I won't ever need to claim but at least I know I am covered.”

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Posted 5 years ago

It's great to read you've had a positive experience with us so far! Thanks for the review, Tony 😁 The Hedgehog Team 🦔

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Perfect! Thank you 😁 Welcome to Hedgehog 🦔

Posted 5 years ago

“I eat hedgehogs”

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Posted 5 years ago

Won't that be a bit prickly? 🤣 Thank you for the 4 stars! From the Hedgehog Team 🦔

Posted 5 years ago

“I just spoke to Kyle on the online chat - he was beyond helpful and so polite. I felt a bit bad as my request was a bit of a process and I was aware that it was almost 5:30 and didn't want to keep him from heading home on time. He said not to worry and that it was a pleasure. He checked in the whole way along and gave me very clear instructions. I'm a very happy customer!”

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Posted 5 years ago

WOW! What an amazing review 😁 It makes us very proud to see our customer service advisers will go above and beyond. We'll make sure Kyle knows about this lovely feedback. The Hedgehog Team 🦔

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews