Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with service.”

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Posted 5 years ago

Thanks for the review, Amy! 😃 It's great to see you found our service so easy to deal with, that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“Quick and easy to set up, prices reasonable”

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Posted 5 years ago

Thanks for the review, Lynsey! 🎉 We're so happy to see you had such a quick and easy process setting up your policy, and we will always offer you the best price we possibly can! The Hedgehog team 🦔

Posted 5 years ago

“Very good and straightforward service, could not fault it. The only let down was being charged £30 to change my car registration online before the policy started. It just felt like an unnecessary cost.”

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Posted 5 years ago

Thanks for the review, Ashley! 😃 It's great to see you've had such a good and straightforward experience with us. We are always very open and honest about all of our fees, they can all be found within our terms of business - but it's a shame to see you felt it was an unnecessary cost. If you need any clarification about what our fees are for, we're happy to answer any questions between 9am - 5:30pm Monday to Friday, via our Live Chat facility 🙂 The Hedgehog team 🦔

Posted 5 years ago

“Very easy to arrange my car insurance.”

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Posted 5 years ago

Thanks for the review! 😃 We're so pleased you found it so easy to arrange your car insurance - that's exactly what we aim for! The Hedgehog team 🦔

Posted 5 years ago

“I haven't used customer services but the online experience seemed okay.”

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Posted 5 years ago

Thank you for this review, Esther. Just remember if you do need to use customer services, our team is only a click away on our website! 🖱 Welcome to Hedgehog 🦔

Posted 5 years ago

“It was excellent”

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Posted 5 years ago

Excellent! Thanks, David 💪😁 Welcome to Hedgehog 🦔

Posted 5 years ago

“Great deal, easy to understand, absolutely no issues 😊😊”

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Posted 5 years ago

Thanks, Gabrielle! We really love to read that our customers have had a smooth experience 😊 Welcome to Hedgehog 🦔

Posted 5 years ago

“Straight forward and easy to use”

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Posted 5 years ago

Thank you Mr Munro, welcome to Hedgehog. Regards, The Hedgehog Team

Posted 5 years ago

“Very helpfull”

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Posted 5 years ago

Thank you for the 5 stars! I'm glad we could help 😊 The Hedgehog Team 🦔

Posted 5 years ago

“Customer Online Chat option was quick, efficient and straight to the point.”

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Posted 5 years ago

What wonderful feedback! Thank you 😁 You've made the customer service team very happy. The Hedgehog Team 🦔

Posted 5 years ago

“Good customer service but feels weird contacting a insurance company online”

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Posted 5 years ago

Thank you for the review! We completely get why it may feel weird initially, especially if it's not what you're used to. Our superb customer service team are always happy to help. Now that you've had a chat with one of our advisers, it will be a breeze next time 😁 Welcome to Hedgehog 🦔

Posted 5 years ago

“Very easy and quick.”

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Posted 5 years ago

Thank you very much, Jordon 🚗⚡ Welcome to Hedgehog! 🦔

Posted 5 years ago

“Good competitive service but there are some items need more declaration and this will require a customer service care phone line which is not provided unfortunately”

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Posted 5 years ago

Thank you for this great review, Mohammed! 😎 We're always working to improve our customer's online experience, so we've contacted you directly to find out which items you feel could be made clearer. We are exclusively an online-based insurer 💻 Which means although there's no care phone line, we have a wonderful customer service team who are always happy to assist with any query, as well as our helpful Chat Bot 🤖 through the Help section on our website. Welcome to Hedgehog 🦔

Posted 5 years ago

“Great services”

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Posted 5 years ago

Great! 💪 Thank you for the review and the 5 stars 🌟 Welcome to Hedgehog 🦔

Posted 5 years ago

“Was simple and straightforward”

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Posted 5 years ago

5 stars! 🌟 Thank you very much, it's great to see you had a simple and straightforward experience. Welcome to Hedgehog 🦔

Posted 5 years ago

“seems like a good quality insurance”

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Posted 5 years ago

Thank you! 🚗 The Hedgehog Team 🦔

Posted 5 years ago

“Was good quick response and lots cheaper”

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Posted 5 years ago

Thank you very much, Danielle 💪 Welcome to Hedgehog 🦔

Posted 5 years ago

“ok ok ok ok ok o ko ko ko k ok o”

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Posted 5 years ago

Thanks for the review, Ronald 👌 The Hedgehog Team 🦔

Posted 5 years ago

“Quick and easy and very reasonably priced”

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Posted 5 years ago

Wonderful, this is exactly the experience we want for our customers! 🚗 Welcome to Hedgehog, Rebecca 🦔

Posted 5 years ago

“Easy to do online and all information was very clear and helpful.”

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Posted 5 years ago

Perfect! ⭐⭐⭐⭐⭐ Thank you, Brett. Welcome to Hedgehog 🦔

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews