Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

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“really quick and great service”

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Posted 5 years ago

“Apart from Jack who helped resolve issues, I have been struggling with hedgehog. Emails asking for things, replying to them and then they claimed I never replied even with proof I had. I then went on online chat (because they don't have a number to call) and tried to sort it. Gave all the details, then they asked for some of the same information again. So had to go to online chat again to sort it out. Happy with jacks help, just wish they could make the whole process a bit easier.”

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Posted 5 years ago

“Good Customer service”

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Posted 5 years ago

“Interesting!!”

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Posted 5 years ago

Thank you, we'd be interested to learn more about your experience. Regards, The Hedgehog team

Posted 5 years ago

“Bit expansive, but ok.”

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Posted 5 years ago

“I find it’s always better to have a chat with employees at company’s that you purchasing a service from as I had an issue with buying online earlier and tried to find a contact number to resolve it but there were no numbers available. That was quite frustrating.”

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Posted 5 years ago

“Quick and effecient. Quite happy.”

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Posted 5 years ago

“Was very helpful with my query today thank you.”

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Posted 5 years ago

“Excellent, and easy to deal with. Great website also”

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Posted 5 years ago

“Very happy with Hedgehog so far! The initial insurance process online was quick and easy. I opted for national breakdown cover with my policy and unfortunately had to use it last week. They used a local firm who turned up with 30 mins but couldn't fix my car so it was towed 120 miles home at no extra cost. Great service.”

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Posted 5 years ago

“..............”

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Posted 5 years ago

“No problems encountered, excellent online procedure”

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Posted 5 years ago

“Easy to use no hastle great price”

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Posted 5 years ago

“Great better than the last company I was with where you down grade your car from a bmw to a Vauxhall and get charged an extra 500 for the pleasure”

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Posted 5 years ago

“very good, straight forward and easy!”

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Posted 5 years ago

“Streamlined experience, no hassle.”

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Posted 5 years ago

“Great fast service”

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Posted 5 years ago

“Very easy step by step set up.”

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Posted 5 years ago

“Unable to contact anyone with a problem”

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Posted 5 years ago

Hello Miss Lancaster, We are reviewing why you were unable to contact anyone. We're open Monday to Friday 9am to 5.30pm. Our Chatbot is also available to help you, take messages and set-up a call back - that runs 24/7 so it's unusual you were not able to contact anyone. Thank you for the feedback.

Posted 5 years ago

“Super fast and easy also really cheap ..”

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Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews