Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and everything is online that you will need”

Helpful Report

Posted 5 years ago

Hey Adam, Thanks for the awesome review! We're glad you found everything quick and enjoy that everything is online :D The team at Hedgehog

Posted 5 years ago

“Quick and easy to get insurance. All documents online and readily available.”

Helpful Report

Posted 5 years ago

Thanks for the great feedback! We really appreciate the kind words. The team at Hedgehog

Posted 5 years ago

“Brilliant service”

Helpful Report

Posted 5 years ago

Hey Aaron, That's excellent to hear! Thanks for the review :) the team at Hedgehog

Posted 5 years ago

“Quick and Helpful”

Helpful Report

Posted 5 years ago

Hey Virginia, That's great news! Thanks for the 5-star review! The team at Hedgehog

Posted 5 years ago

“Brilliant so far ty”

Helpful Report

Posted 5 years ago

Hey Sharon, Thank you for the kind review! We hope you enjoy the rest of your day :) The team at Hedgehog

Posted 5 years ago

“First time using Hedgehog and so far so good. Very helpful customer service operator named Matt. Thank you”

Helpful Report

Posted 5 years ago

Hi Adrian, Thank you for the excellent review! We will be sure to pass your kind words onto Matt! The team at Hedgehog

Posted 5 years ago

“Straight forward. No complications so far.”

Helpful Report

Posted 5 years ago

Hi Elis, Thanks for the excellent 5-star review! We are so pleased to hear you haven't had any complications so far. The team at Hedgehog

Posted 5 years ago

“Very simple”

Helpful Report

Posted 5 years ago

Hey, Thanks for the excellent feedback. We hope you enjoy the rest of your day! The team at Hedgehog

Posted 5 years ago

“Very happy with the service so far”

Helpful Report

Posted 5 years ago

Hey Nicola, Thanks for the 5-star review! We are so pleased to see you are very happy with the service so far. The team at Hedgehog

Posted 5 years ago

“Prompt customer service. Very competitive prices. Would recommend without hesitation.”

Helpful Report

Posted 5 years ago

Hi David, We are so pleased to see you have had a great experience all round - and you'd recommend us! Thanks for the excellent review. The team at Hedgehog

Posted 5 years ago

“Took a couple of attempts, but when I did get through to someone they dealt with my issue efficiently and quickly.”

Helpful Report

Posted 5 years ago

Hey, We're sorry it took you a couple of attempts to get through, but we are glad that we were able to resolve your issues quickly. We really appreciate the feedback. The team at Hedgehog

Posted 5 years ago

“Customer service”

Helpful Report

Posted 5 years ago

Hey Emilian, Thank you for the excellent 5* review! The team at Hedgehog

Posted 5 years ago

“Hedgehog will only have my business for one year, they do not accept NCD for ex-company car drivers and my last private insurance NCD fell outside their limited criteria. So despite having not made a claim in 20+ years I now have ZERO no claims discount in their eyes. The policy has now cost me an additional £207! They may look like the cheapest but beware, they are not. You can’t talk to a real person either as no phone numbers!!”

Helpful Report

Posted 5 years ago

Hi Steve, thank you for talking with us recently over LiveChat and email. It's disappointing to learn of your experience. To clarify, we do accept No Claims Discount from Company Car drivers if the proof clearly shows they were the driver and the policy was to cover them. What we are unable to accept are Fleet policies where many drivers are allowed to drive under an umbrella policy and therefore no one driver can have the No Claims attributed to them. This is the approach taken by many car insurance providers, not just Hedgehog. We are an online company and we provide online chat as our main communication method. You can ask for a call back if needed. We will take your comments on-board to help us to further improve. The team at Hedgehog

Posted 5 years ago

“Luve chat with Marc with fantastic 10/10”

Helpful Report

Posted 5 years ago

Hey Kerry, We're pleased you had a great experience with Marc! Your feedback will be passed onto him. The team at Hedgehog

Posted 5 years ago

“Efficient, quick to reply and sort issues.”

Helpful Report

Posted 5 years ago

Hey Ali, Thanks for the excellent feedback, we really appreciate it! The team at Hedgehog

Posted 5 years ago

“Cheap, honest and easy going insurance, this is real deal not the broker, thus will not manipulate your premiums in the middle of the cover. All done online, chat is easy to use and responsive. A+ from me.”

Helpful Report

Posted 5 years ago

Hey Piotr, Your feedback is much appreciated. We are so glad you had a great experience with our online chat. Your kind comments will be passed onto the customer service team! The team at Hedgehog

Posted 5 years ago

“very good company , easy to sign up to on line”

Helpful Report

Posted 5 years ago

Hi Angela, Thanks for the great review. We are glad that you found it easy to sign up online! The team at Hedgehog

Posted 5 years ago

“Much cheaper than any other quote I received and very easy switching process.”

Helpful Report

Posted 5 years ago

Hey Mena, We are so pleased to hear we were competitive for you! Thanks for leaving the review! The team at Hedgehog

Posted 5 years ago

“Quick and easy”

Helpful Report

Posted 5 years ago

Hey Kevin, Thanks for the excellent review! The team at Hedgehog

Posted 5 years ago

“I recieved a credit agreement without Hedgehog mentioned as the company so this was an inconvenience while resolving before signing the agreement.”

Helpful Report

Posted 5 years ago

Hi Russell, We are sorry to hear you had issues with your credit agreement. We hope this has now been resolved. If you're still having issues, please do not hesitate to contact us via our livechat Monday - Friday 9am - 5:30pm. The team at Hedgehog

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews