Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 5 years ago

Hi Terry, We really appreciate the kind words. Thanks for the review! The team at Hedgehog

Posted 5 years ago

“Really good value given my inexperience”

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Posted 5 years ago

Hey, That's great news! Thanks for leaving us a 5-star review. The team at Hedgehog :)

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Hey Magrietha, Thanks for the review. We are so glad we were able to help :) The team at Hedgehog

Posted 5 years ago

“Very good so far”

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Posted 5 years ago

Hey Paul, Thanks for the feedback, much appreciated! The team at Hedgehog

Posted 5 years ago

“Very straightforward to set up and good value for money.”

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Posted 5 years ago

Hi Kate, Thanks for the great feedback! The team at Hedgehog :)

Posted 5 years ago

“Buying insurance was simple and easy. Still dont know the number to call for assistance”

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Posted 5 years ago

Hi Edward, Thanks for leaving us an excellent five star review! It's great to see you found it easy to purchase your insurance. As we are an online company we don't offer telephone support. If you'd like to get in contact with us, our agents will reply in seconds over on our live chat through our website. They are available Monday - Friday 9am -5:30pm, and our virtual assistant is available 24x7. This eliminates waiting times on hold! However, if you do ever need to claim, we have a 24x7 claimline which can also be found via the website. We hope this helps with your query. The team at Hedgehog :)

Posted 5 years ago

“Quick and easy to do online , happy so far !”

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Posted 5 years ago

Thanks for the excellent five star review. We are so pleased to hear you are happy! The team at Hedgehog

Posted 5 years ago

“Pleased overall”

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Posted 5 years ago

Hey Stephen, Thanks for the great review! We hope you enjoy the rest of your day. the team at Hedgehog

Posted 5 years ago

“It was very good thanks”

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Posted 5 years ago

Hi Derek, Thanks for sharing your positive experience with us! The team at Hedgehog

Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

Hey Jake, We're pleased to hear buying from Hedgehog was quick and easy! Thanks for the review. The team at Hedgehog

Posted 5 years ago

“Very easy & straight forward”

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Posted 5 years ago

Hey Ian, We're pleased to read your positive review! Enjoy the rest of your day :D The team at Hedgehog

Posted 5 years ago

“I found the experience simple and straight forward to use, excellent service and reasonable quote. Thank you Hedgehog 🦔”

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Posted 5 years ago

Hi Calum, Thanks for the excellent review!! We are so pleased to hear about your great experience. The team at hedgehog

Posted 5 years ago

“Quick and easy.”

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Posted 5 years ago

Hi, thanks for the 5-stars! We really appreciate the excellent review. The team at Hedgehog

Posted 5 years ago

“Great service”

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Posted 5 years ago

Hey Michelle, Thanks for the 5 star review! Enjoy the rest of your day :) The team at Hedgehog

Posted 5 years ago

“Great cover and great price”

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Posted 5 years ago

Hey Eliza, Thanks for the 5 star review! Great to hear we were competitive for you. The team at Hedgehog

Posted 5 years ago

“Good value for money. Easy to navigate and efficient delivery of documents.”

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Posted 5 years ago

Hi Keith, Thanks for the excellent 5 star review. It's great to see that you have had a great experience with us! The team at Hedgehog

Posted 5 years ago

“Very easy service and easy to use”

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Posted 5 years ago

Hi Sam, We're pleased to read you found buying with us easy! Thanks for the 5 star review! The team at Hedgehog

Posted 5 years ago

“Very good service will be staying with them for years”

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Posted 5 years ago

Hi Alison, That is excellent news, we look forward to it! Thanks for the 5-star review. The team at Hedgehog

Posted 5 years ago

“Think it's pretty poor that every update to your car insurance policy is an additional £30. Never had this before. Most definitely will not use again or recommend to anyone. Plenty others out there!”

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Posted 5 years ago

Hi Claire, We are really disappointed to read you are unhappy. We do apply a fee to make changes as this covers the cost of allowing a person to make changes, update and even cancel their policy fully online. We've worked hard to make our fees as clear as possible before someone buys a policy with us to make sure it is the right insurance overall for them. It is not uncommon for insurers to apply a fee to make a change mid-term although the prices of these can vary quite considerably. We will use your feedback to help us improve our overall service. If you require further assistance or information please do not hesitate to contact us via live chat Monday - Friday 9am - 5:30pm https://lc.chat/now/10180442/ The team at Hedgehog

Posted 5 years ago

“Hi good not really comment”

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Posted 5 years ago

Hey, No worries, thanks for taking the time to leave us 4 stars! We really appreciate it. The team at Hedgehog

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews