Hedgehog Insurance Reviews

Name: Hedgehog Insurance
Address: Capital Tower, Cardiff, Capital Tower, Cardiff, City and County of Cardiff
Rating: 4.67

4.7 Rating 3,425 Reviews

94 %

of reviewers recommend Hedgehog Insurance

Company Reviews

Metrics

Info

4.7

Based on 3,425 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hedgehog Insurance:

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt was very helpful on live chat. Thank you!”

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Posted 5 years ago

Hello Mr Algar, Thank you for the fantastic review. We'll pass your kind comments on to Matt, he'll be extremely pleased to know that you were happy with the service he provided :) Have a lovely weekend! The Hedgehog Team

Posted 5 years ago

“Marc is really helpful. Great customer service. I would normally not bother writing a review but he deserves one.”

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Posted 5 years ago

Hello, Thank you so much for your great review. We'll pass your kind comments on to Marc so that he knows what a good job he's doing. The Hedgehog Team

Posted 5 years ago

“I spoke to a gentleman called Marc who assisted me along with Louis in my query on my insurance with my 207. Both these gentleman gave me fantastic customer service and were polite and considerate throughout my query. Thank you both again.”

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Posted 5 years ago

Good Afternoon Mr Mitchell, Thank you for your fantastic and personal review. We'll make sure both Louis and Marc are made aware of your lovely comments. The Hedgehog Team

Posted 5 years ago

“Very impressed the driver was more than helpful full marks to him”

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Posted 5 years ago

Hello Mr Rider Thank you for the fantastic review, it's much appreciated and we're really glad you're happy with the service received. The Hedgehog Team

Posted 5 years ago

“Communication was slow but very polite so thank you for your hard work and service.”

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Posted 5 years ago

Good Evening Mr Lawson We're sorry to hear that you've not had a speedy experience but am really pleased that you were treated well when your concerns were dealt with. We're always happy to receive feedback and will look into your experience to see where we could have improved. The Hedgehog Team

Posted 5 years ago

“I have bought a new car and can't use it for 2 days as i can't speak to anybody to change it!”

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Posted 5 years ago

Hi Lucy Thanks for the feedback. We're an online based company but if you want to speak to someone the customer service team are available from Monday to Friday 9am to 5pm. If you need to make any changes to your policy you can do so by logging on to your account here https://www.hedgehoginsurance.com/. If you have any problems, please get in touch, we're always happy to help 😊 The Hedgehog Team

Posted 5 years ago

“Very friendly and efficient Sorted my enquiry in minutes Very happy”

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Posted 5 years ago

Good Evening Joan Thanks for the great review 😊 We're really glad that you're happy with the service you've received. The Hedgehog Team

Posted 5 years ago

“Really straight forward process when making changes to my policy. Very happy”

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Posted 5 years ago

Hi Sophia Thank you so much for the great review. We're really happy that we've given you the service that you deserve 😊 The Hedgehog Team

Posted 5 years ago

“There online solution is easy to use, very clear and transparent on costs and saved me over £150 compared to a well known insurance provider. I read the reviews, especially the negative ones and these seemed to complain about stuff that is clearly set out on the website in terms of being online only and the charges..”

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Posted 5 years ago

Good Morning Mr Alldis, Thank you for the fantastic review. You've captured the majority of what we're trying to do. Provide an excellent service while keeping the prices low by not having a contact centre and being transparent about all costs and fees. We really appreciate the review and hope you have a lovely day. The Hedgehog Team

Posted 5 years ago

“Prompt efficient service”

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Posted 5 years ago

Hello Thank you so much for the great review. We're glad to see you're getting the service we believe our customers deserve. The Hedgehog Team

Posted 5 years ago

“I was trying to purchase a policy and needed questions answered. I found the agent via the online chat very helpful and he provided links for me to clarify things further which was very helpful. Based on my experience today I would recommend this company”

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Posted 5 years ago

Morning Michelle Thank you for the lovely review. We're glad that our agents were able to resolve your queries swiftly and efficiently and hope that your experience with Hedgehog continues to be as helpful. The Hedgehog Team

Posted 5 years ago

“I can only add my review based on setting up insurance as this is all I have experienced. Hopefully, I will never have to claim, fingers crossed. The process was very easy being transferred from confused.com. I see some reviews state the price from the comparison site to hedgehog varied. Mine was exactly the same so no issue there. On checking my details and entering my payment info I immediately received a text confirming my insurance and linking to my online account. On entering the account all my documents are present and easily presented so it's clear. So in short, quick easy service and is easy to review. Regarding some of the negative reviews, I would suggest you read them as originally they put me off. On reading them I realised very quickly this is not hedgehogs fault but the people signing up. It's an online service run by chat....if you want a person don't buy, simples! I have used the chat to check I can drive other vehicles 3rd party and it was very simple.”

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Posted 5 years ago

Morning NY Thank you for such a fantastic and detailed review. We're glad that you have seen the benefits of Hedgehog's online facilities and that you can see the reasoning behind this. Having no contact centre means that we can pass the savings on to you, our customer :) Have a great day. The Hedgehog Team

Posted 5 years ago

“I asked a question and I received the answer. Simple”

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Posted 5 years ago

Hi Anna Thank you for the fantastic review, we're glad that you're getting the service that you deserve. The Hedgehog Team

Posted 5 years ago

“On line chat is really easy to use mych easier than waiting on a telephone. Website also easy to use and quotation for my insurance was the cheapest around”

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Posted 5 years ago

Thanks Dale, it sounds like you're happy all around - which is great to hear! Have a great day. The team at Hedgehog

Posted 5 years ago

“Set up quickly. And seem very good.”

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Posted 5 years ago

Hi Amy, Thank you for your feedback. Have a great day! The team at Hedgehog.

Posted 5 years ago

“They have excellent reviews but I'm a bit suspicious that they use a credit agency for financing the monthly payments. I also can't view any of the online documents in my account. I'll reserve my judgement until such time that I need to call and talk to them or make a claim - Obviously I hope this won't happen!”

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Posted 5 years ago

Hi James, allow me to put your suspicions to rest... We’re proud to partner with Premium Credit Limited who provide our monthly instalment option - they're the leading premium funder in the UK! Our customers that pay by monthly instalments will receive a welcome pack from Premium Credit Limited, which contains further information and instructions on how to manage the Direct Debit. You can find your documents in the 'Your Account' area of the website. These can be opened and saved on all devices. If there's anything else that we can do to help then please do drop us a message on LiveChat. Team Hedgehog 🦔

Posted 5 years ago

“sorted out my updated reg no.”

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Posted 5 years ago

Hi John, Glad that we could help. The team at Hedgehog.

Posted 5 years ago

“Very easy to set up and very competitive price”

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Posted 5 years ago

Hi Carl, Thanks for your 5-star review. It's nice to hear your experience was straightforward and that we were competitive for you. The team at Hedgehog

Posted 5 years ago

“Very easy to use”

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Posted 5 years ago

Hello Ishrat, great to hear - welcome to Hedgehog.

Posted 5 years ago

“Very kind, helpful friendly customer support person, Gemma, who I was put into contact with once the chat bot couldn't resolve my issue. Gemma quickly pointed me in the right direction and my issue was resolved in under 5 minutes, I would strongly recommend Gemma to have deal with anything.”

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Posted 5 years ago

Hello Mike, thank you for your comments, we have made sure to pass them on and Gemma was very happy to receive them. Regards, Team Hedgehog 🦔

Posted 5 years ago

Hedgehog Insurance is rated 4.7 based on 3,425 reviews