Helium 10 Reviews

Name: Helium 10
Address: 500 Technology Drive, Suite 450, Irvine
Rating: 4.54

4.5 Rating 1,265 Reviews

89 %

of reviewers recommend Helium 10

Company Reviews

Metrics

Info

4.5

Based on 1,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Helium 10:

Founded by CEO Manny Coats, Helium 10 is a leading e-commerce technology company that has created an all-in-one software suite for Amazon (private label) entrepreneurs. With its mission to help Amazon sellers rise to the top, Helium 10’s comprehensive software package was designed to provide advanced Amazon seller solutions in the areas of product research, keyword research, listing optimization, product launch, keyword tracking, refund management, and profits analytics amongst other essential functions to help Amazon sellers improve their sales and revenue.

Our mission is to create the next generation of successful Amazon entrepreneurs by delivering a highly accurate, powerful, comprehensive Amazon software package at an affordable price so that sellers at every level can achieve the financial success they deserve.

Based in Irvine, California, with multiple satellite offices around the world, Helium 10 exists to provide Amazon sellers with a comprehensive software suite that addresses their business maintenance and sales growth needs.

Visit Website

Phone:

(818) 873-3087

Email:

support@helium10.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn't work and the customer service isn't helpful and takes forever to respond”

Helpful Report

Posted 3 years ago

Hi Michelle! Thank you so much for taking the time to leave a review and we apperciate the feedback. We're sorry for the inconvenience, we'd love an opportutnity to assist you with your issue. If you can e-mail us at support@helium10.com, one of our expert representatives will get in touch. Look forward to hearing from you soon, have a great day!

Posted 2 years ago

“you should make it completely free for one month for beginner.”

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Posted 3 years ago

“Helium10 continues to create products that users don't want. We just want you to fix the backlog of issues of the current products. At Prosper, literally a dozen people agreed. Fix Scribbles, Fix Cerebro/Magnet2. Make the easy things work. We need wildcards when we do include/exclude. We need partial match in scribbles. We need our lives to be easier. We don't need new products. We are leaving to other programs in droves because you aren't building what we need.”

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Posted 3 years ago

“It's my first time to use so Good lucky”

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Posted 3 years ago

“A lot of bugs in Adtomic! I have been waiting over a month time but still not all bugs are resolved”

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Posted 3 years ago

“very slow and glitchy, not worth it”

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Posted 3 years ago

“The reason i’m saying poor is because the analytics is not working correctly I’m not getting my data for video campaigns for the last 30 days and not getting accurate numbers for products sold. I think it worked really well before Adamatic and I do understand that whenever you add new features There’s a good chance you will break other ones. I think the problem is with the API but I really need to get it working so I can start cutting those bleachers and increasing beds that are converting… Please help”

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Posted 3 years ago

“Hello, I hope this review will help your company a lot A- software review. 1- overall the most great tool is cerebro and magnet and no one can work without them 2- INVENTORY MANAGEMENT great tool 3- MARKET TRACKER great tool , 4- PORTALS old technique and you need to see Elite seller tool for the funnels 5- PROFITS good but not updated well and not accurate please check sellerboard.com , their website do the profit very accurate and updated every few hours. 6- ADTOMIC very basic tool and there are much better tools in the market like sellics.com etc... 7- KEYWORD TRACKER very bad because the updating is so slow and far from the realty and I can tell it's almost useless. 8- overall the software tools work very slowly like ( Mammuthus ) specially with keyword tracking and adtomic B- customer service your company have very bad support in the level one support , it's empty loop and also the higher level just asking about screen shot and most of the time no solution. This is my opinion and I wish the best for your company. Best Regards.”

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Posted 3 years ago

“There are mor eimportant tools out there”

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Posted 3 years ago

“The idea of Helium 10 is great but the platform has a lot of issues abd bugs. Some of the new features are not working as expecte and we have always double check if the entries are full executed on Amazon. Support of Helium 10 is not satisfactory. Still waiting for a ticket to be resolved for more than 50 days now. Only get apologies and not resolutions.”

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Posted 3 years ago

“I no longer use H10 for a reliable P&L system, the delay in reporting PPC Spend is not up to par with the competition.”

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Posted 3 years ago

“Is the payment”

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Posted 3 years ago

“I am not a customer yet but I was going to sign up based on the recommendation from a friend. I feel I need time to test the software to see if it works for me, I was offered a certain time to use it, but i did not get to use it before I was cut off”

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Posted 4 years ago

“Maybe I just got a bad copy of the software, When I was viewing the training course on the cerebro tool I noticed the number of data columns on the training video;s cerebro tool was fifteen (15) on my cerebro tool was only nine (9) . Data columns on the training video's cerebro tool that are not on my cerebro tool are; amazon rank average, amazon rank count, position rank, relative rank, competitor rank, ranking competitors (count) and competitors performance score. Now I will go over all the other pro training videos to ensure that my software tools are the same as the tools in the training videos, I certainly hope this issue can be resolved, this is very disappointing.”

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Posted 4 years ago

Hi Larry, thanks for your feedback. If you want to see the additional columns you mentioned in Cerebro you will need to enter multiple ASINs into the search bar and then run the search. If you only entered one ASIN you will see fewer columns. Please follow up directly with our support team on support@helium10.com if you need further help.

Posted 4 years ago

“Looks good option, but I need it for AMZ México and is not available yet.”

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Posted 4 years ago

Hi Ricardo, thank you for your suggestion. Feedback like yours is what helps us make our tools better. Please send your suggestion to our support team at support@helium10.com as customer feedback helps inform what features and functionality we develop. Thank you!

Posted 4 years ago

“Hi, The problem I noticed are 1. It misses some ASIN which are currently exist. 2. It also shows some ASIN with zero sales while it is not true. Hope you improve those points and become wonderful company. Jean.”

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Posted 4 years ago

“no pude obtener el descuento de exclusiv50”

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Posted 4 years ago

“I mean, tools are great, but I have spend a month to resolve my issues on the problem display of my actual sales on profit, margin is wrong, things haven't been sold was on, the only thing I can trust was the sold numbers, which this bothers me a lot!”

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Posted 4 years ago

“il programma non è in italiano e black box da dati poco attendibili ...”

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Posted 5 years ago

“Hi I'm a new user. As for software I give 10 but as for costumer service very slow compare to other like zonguru etc .A bit of advice and support i as it's very important for beginners that don't want to make the wrong investment Hope it will get better Yaniv Adrian”

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Posted 5 years ago

Helium 10 is rated 4.5 based on 1,265 reviews