Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,382 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my purchase. I was told it should have been here last week at the very latest.”

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Posted 4 years ago

“Excellent website and service. I have bought two things now and wouldn't hesitate to use again.”

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Posted 4 years ago

“It's a scam! I've waited over a month for a response if they have sent the product. No emails & no product. Do not buy from here.”

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Posted 4 years ago

Dear Rebecca, We're sorry to hear that you haven't received your parcel yet. Unfortunately due to the current situation a sginificant amount of international parcels that we send out get delayed or lost in the post. Once a parcel leaves our warehouse it is beyond our control. Your order was dispatched from our warehouse on 30 Mar 2020 17:27 via Royal Mail. Royal Mail only considers an international parcel lost once 25 working days have passed. For your order this timeframe have passed, therefore we can issue you with a full refund for your order. Please get in touch with our customer service team at customerservice@hellobabydirect.com and they will issue you a full refund for your order. Kind regards, The Hello Baby team

Posted 4 years ago

“Receive the item at the right Time and the only thing I Can notify was the wrong color (grey instead if blue). Anyway waiting forward my baby to use it !”

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Posted 4 years ago

“I have not received my product yet, i ordered on 2th of April and was showing it will be delivered in 5 days”

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Posted 4 years ago

“Quick delivery and product looks like on the website. Haven’t actually used it yet but feels and looks as I expected.”

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Posted 4 years ago

“I ordered the Purflo Bedside Crib online from Australia at first I was apprehensive to get something shipped from the otherside of the world. However, my order arrived in one piece without damage. Thank You for your amazing service. I would recommend any new parents to use Hello Baby”

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Posted 4 years ago

“Haven't received it yet”

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Posted 4 years ago

“I purchased “shipping with tracking”, and was able to track my items from the U K to their destination in Austin Texas! The items were ordered on the 11th of April and delivered on the 29th of April. Shipped perfectly!!!!”

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Posted 4 years ago

“Placed order over 3 weeks ago,still no sign of it also ordered another product 2 weeks ago no sign of that either,I have been emailing but told have no order on their system even though have email confirmations so i opened a dispute with paypal for a refund as toatal order csme to over 300 euros,Im in Ireland didnt think would take this long or be ignored after they took my money.”

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Posted 4 years ago

“I ordered a stuffed animal for my new niece from her brother. I understand shipping is slower and that this company is in the UK and I am in Canada, but it's now 3 weeks later and still no sign of it. I emailed customer service and they just didn't respond. I wouldn't support this company just based on their customer service. I can't tell you about the product because it has not been received yet.”

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Posted 4 years ago

Hi Raina, Our customer service team is currently overwhelmed with customer queries as a significant number of the orders that we dispatched recently are getting delayed by our couriers due to the present situation. I checked our CRM system and I could only find a single email from you which we received yesterday afternoon. I'll get my colleague to prioritize your message and assist you further with your issue. Kind regards, The Hello Baby team

Posted 4 years ago

“Have not received notification that its even shipped yet. Update on that would be nice.”

Helpful Report

Posted 4 years ago

Hello, We had an issue with some orders on our website not showing as dispatched due to a technical error. It seems that your order was amongs these. Your order was processed on 10 Apr 2020 17:41 and was collected by our courier Royal Mail the following Monday morning. Due to the present situation delivery of some parcels are delayed to overseas destinations. If your order doesn't get delivered next week please get in touch with our customer service team who will be able to assist you further. Thank you for your understanding. Kind regards, The Hello Baby team

Posted 4 years ago

“I needed to change the delivery address after I placed the order and not only did they manage to do that promptly they informed me personally by email and deliver the parcel very promptly. A nice personal company”

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Posted 4 years ago

“I posted an anonymous review around April 20, item ordered on March 18, shipped on March 20 to the US. Just received item today, April 27. Hang in there everyone, Covid-19 has shipping really messed up. Still wish there was notification that my item had shipped (never received shipping notification, I had to e-mail Hello Baby) and also wish there was tracking!!”

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Posted 4 years ago

“Ordered on April 14, 2020-today is the 27th and still have not received. Reached out twice to the company with no reply yet to the where abouts of my order. They even sent me out on the 21st how did we do and still no word. Not a way to do business. shipment 000006872US and order 000005742US. Please respond”

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Posted 4 years ago

“Loved my baby teddy holder looks lovely in his nursery 🙂 great price and fat delivery 👍👍👍👍”

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Posted 4 years ago

“Excellent service, lovely toy. It arrived from Uk to Ireland within 5 working days, during covid-19 lockdown. Very good price for toy and shipping.”

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Posted 4 years ago

“Ordered a baby steriliser on the 13th of April and still have not received it (today’s the 26th) delivery is supposed to be 5 working days not good enough”

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Posted 4 years ago

“Very good selection of toys and games. My toddler loved her new jigsaws. Good quality products.”

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Posted 4 years ago

“Super site. Produit conforme aux attentes. Top”

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Posted 4 years ago

Hello Baby is rated 4.4 based on 3,382 reviews