Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,382 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items, only received one item. Badly damaged shipping "bag". Signed for the one item...tracking now says "received". VERY disappointed and I have know idea how to track the item I did not receive. ONE tracking number for TWO items. Don't believe it's hellobaby's fault, but they have my money.”

Helpful Report

Posted 5 years ago

Hello, Thanks for letting us know. I can't find any email contact about this issue in our message system. Would you be able to email customerservice@hellobabydirect.com with detail of your issue and images of what you have received and the packaging so I can raise an investigation with the courier and our dispatch team to resolve the issue and try ensure this doesn't happen again. Kind regards, Hello Baby

Posted 5 years ago

“Easy online order, delivered on time to Australia in great condition!”

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Posted 5 years ago

“All went as expected. Delivered within timescales. Thank you”

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Posted 5 years ago

“Good price, delivered quickly and free rather than other sites who charge as much to deliver as the product costs.”

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Posted 5 years ago

“Reasonable price, fast and efficient delivery. Excellent!”

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Posted 5 years ago

“Our baby loves it No Problems”

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Posted 5 years ago

“Great service and prices!”

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Posted 5 years ago

“Hi I was very pleased with the bag . And guick delivery to thankyou”

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Posted 5 years ago

“Thank you for you help.”

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Posted 5 years ago

“as ordered, baby loves it and it arrived promptly”

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Posted 5 years ago

“Very quick delivery, item as described. No problems at all.”

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Posted 5 years ago

“Easy purchase and fast delivery - very impressed and will use again!”

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Posted 5 years ago

“Where is my order?”

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Posted 5 years ago

“Good service. Good website. Quick delivery.”

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Posted 5 years ago

“No problems with this company. Received order in less than a week. Haven't tried my item yet. Will give review afer use.”

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Posted 5 years ago

“Very pleased with my purchase. My little girl loves her Chase bag. Very good quality product. Quick and prompt delivery. I will certainly be buying from Hello Baby again.”

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Posted 5 years ago

“Received memory girl boxes and am delighted with them they are just what I wanted. Thank you so much. A very happy customer.”

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Posted 5 years ago

“Excellent price and fast delivery”

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Posted 5 years ago

“Ordered a car seat for £200 which never arrived. Contacted company who said there is a delay and instead of 3 day delivery time there’ll now be 10 days. 16 days after ordering now, car seat still not here and no contact from hello baby. Emailed to ask where my order is and received a reply to say there is a further delay, not sure how long. Poor customer care - have had to chase to find out status. Have requested a refund which I am really hoping will materialise...”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry for the issues we have had processing your order. On this occasion we appreciate this is not the level of service we aim to provide our customers. We are reviewing the issue with the setting on our website and the communication you received. We have issued a full refund by Paypal which should be now showing in your account. Please contact us if you have any issues receiving this. Thank you once again for your time and understanding.

Posted 5 years ago

“Scam, do not but they just steal your money. Bought something which they never shipped and constantly lied”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. As discussed in our email conversation, I can assure you your order was shipped on the selected untracked service. We are sorry if there was any confusion with our dispatch email error mentioning a tracking link. This has now been resolved. With international deliveries there can sometimes be delays that are beyond our control. We'd advice all customers to read our Payment & Delivery page before purchasing. Your order is likely to arrive shortly, if after the maximum delivery window has past for the selected service we will proceed with the solutions offered in our correspondence. Thank you once again for your purchase.

Posted 5 years ago

Hello Baby is rated 4.4 based on 3,382 reviews