Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really delighted at my canvas as this was a present for my daughter for mothers day. she loved it.”

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Posted 8 years ago

“Speedy delivery and great canvas. My wife loves it as it was a mother days present (picture of the kids). I ordered it and within 2 days it was here. Great price too will use again. Thanks”

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Posted 8 years ago

“Excellent service! Received quickly and safely, there was slight scuff damage to the box but it was packaged well so there was no damage to the canvas at all. The quality is also excellent, it was a gamble as the picture I used wasn't the greatest quality but it came out far better than expected so you have one very happy customer :)”

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Posted 8 years ago

“Hi. Very impressed with customer service. You took time to phone me and explain the limitations of the image I sent you and sent me a mock up email prior to printing . I am going sturgeon fishing in Canada later this year. I hope you have a big enough canvas for my next order lol”

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Posted 8 years ago

Hello Chris, Thank you for your review! I can't wait for the photos of your next fishing trip. We can print up to 36x56 inch and you can always go a triptych if the sturgeon still doesn't fit! ha ha! Alexandra HelloCanvas

Posted 8 years ago

“as much as i loved the pictured can't fault it but the order took nearly a week. i got an e mail saying order today 01/03/16 before 14:00 to get your Canvas before mothers day as my computer was slow i eventaully order my canvas at 14:01 ot thinking this would be a problem to get my picture for Mothers day it arrived the day after. so if you thinking about buying this make sure you order a day before they say.”

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Posted 8 years ago

Hi Stephen I understand fully but I can assure you this was an exception. Given when your canvas left and where it had to be delivered, it should have been there on Friday. But it didn't and I am very sorry about it. I am disappointed as well with our courier who let us down on such an important moment. There might be something I can do, I'll send you an email right away. kind regards, Alexandra, HelloCanvas

Posted 8 years ago

“This was my second order, I was very pleased with the service as a whole, the website is very easy to use, the delivery was very swift and the product was exactely what I wanted.”

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Posted 8 years ago

“Absolutely fantastic canvas couldn't have been happier. It was a present for my step daughter who cried with delight. Arrived within two days of ordering will definitely be ordering again and highly recommending to friends.”

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Posted 8 years ago

“Ordered a canvas last week online through HelloCanvas. More than impressed! Easy to upload and place the order; postage was very reasonable (and much more reasonable than another online provider I checked out) - and most importantly it arrived within only a few days, excellently packed and great quality.”

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Posted 8 years ago

“Super finish colours as sharp as original. Delivered 3 days after ordering.????”

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Posted 8 years ago

Hi Peter, When all goes as expected, it can take indeed only 3 working days. Happy to know you're impressed! Have a great day! Alex, HelloCanvas

Posted 8 years ago

“Very happy.. had ordered canvas print & it is just brilliant.. Would try HD Metal next time ! Thank you Hello Canvas Team !!!”

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Posted 8 years ago

“Fantastic canvas', quick delivery time, really easy ordering process. I have orders a large number of canvas' from Hello Canvas and am always very happy with the products.”

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Posted 8 years ago

“Very pleased with my framed have bought from you many times if you keep providing me with excellent quality I will keep buying from you thank you”

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Posted 8 years ago

“If any company needs a benchmark on how customer service should be, HelloCanvas UK should be used! Absolutely flawless in their customer service from initially accessing their site, the knowledge and expertise offered, the easy payment and most importantly the delivery tracking/updates. I have personally never experienced customer service better than this company. With regards to the product/output itself - it's exactly what I wanted, at a very competitive price. Excellent all round.”

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Posted 8 years ago

Hi Ali Thank you for taking the time to write a review. I am happy to read your canvas was on time and that you loved it! kind regards Alexandra, HelloCanvas

Posted 8 years ago

“I love the print and it was quick delivery so very pleased. Thank you”

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Posted 8 years ago

“Initially the software was frustrating to use but then I gave up on the standard sizes and chose 'custom' and it worked perfectly! Fast service and we're very pleased with the result. Would definitely use them again.”

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Posted 8 years ago

“Superb service. Very good quality product. I'm a professional photographer so really appreciate the reproduction and presentation values. I've had images put on canvas before and they haven't come anywhere close to matching the quality of Hello Canvas. Delivered on time too. One thing, though - I'm still waiting for my credit card to be refunded as I was using a gift voucher that wasn't applied during the order. If that could be sorted I'd be very grateful. Thanks. Doug Jewell info@dougjewell.co.uk 0787676 4493”

Helpful Report

Posted 8 years ago

Hi Doug Thank you for your kind reminder about your refund. It took us more time than usual but I know for a sure thing it has been done yesterday (march 8th). So it should be notified back on your card/account anytime now. kind regards Alexandra, HelloCanvas

Posted 8 years ago

“The site was easy to use, and speed of delivery was excellent - first rate. Will use again”

Helpful Report

Posted 8 years ago

“Really good quality and fast delivery, I liked how I was kept in the loop via email regarding the dispatch of my canvas. I will be using HelloCanvas again.”

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Posted 8 years ago

“I had a slight problem where the canvas wasn't delivered in time for Mother's Day but the issue was resolved immediately and I received it the next working day as promised.”

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Posted 8 years ago

“Used before due to excellent product and very swift service - thanks again :o)”

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Posted 8 years ago

Custtom is rated 4.9 based on 1,302 reviews