Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear sir / madam, My colleague, Paul Sheffield kindly sent for a large black and white world map for my 60th birthday present as I am a lover of maps and had said that I want to travel a lot more in my sixties. The first map arrived in a very badly damaged box and frame was dented on the corner and the canvas, including the cardboard behind the canvas had been pierced. Hello Canvas kindly and very promptly send out a replacement order but this arrived in the same state with one of the corners even more badly damaged than the first one. As this was a present, I really didn't want to appear ungrateful and I didn't want to cause Paul any more hassle. I therefore have the damaged map. I haven't put it up on the wall yet as I think that I will always be drawn to the damaged corner, though it may not be noticed by others straight away as they would be looking at the canvas. This has been a very disappointing experience, especially as I've been following Hello Canvas on Facebook for some time and have been wanting a lovely big map to go on my wall. Neither of the maps were packaged at all well.....just in a flimsy box with no bubble wrap, and nothing at all to protect the corners. This has been very awkward, for me as recipient of the gift and also for my colleague. The map itself is lovely, but I didn't expect it to be damaged due to your company not using protective wrapping. We are disappointed and cannot recommend Hello Canvas to others. Yours sincerely, Liz Pinches. (Colleague of Mr Paul Sheffield )”

Helpful Report

Posted 7 years ago

Hi Liz, Thank you for your review and I am sorry to hear about the damages to the maps. We rarely have problems with our packaging but we should have changed the packaging on your reprint immediately. I will ask our team to send you a new version, in new packaging, first thing Monday morning. Again, I am sorry for any inconvenience caused by this. Kind regards, Marc HelloCanvas.co.uk

Posted 7 years ago

“Very pleased with the 3 canvases we have recently ordered. Prompt delivery and the quality of the canvases themselves was excellent.”

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Posted 7 years ago

“Good. Happy”

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Posted 7 years ago

“They were able to deliver my order exactly as I asked even though I wasn't able to have it as I wanted in the online simulation tool.”

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Posted 7 years ago

“The canvases I bought were more expensive than other websites but I figured sometimes you get what you pay for and it is worth paying a bit more. I wasn't disappointed, they are excellent quality and look like they cost alot more. Although I'm sure the professional photography had something to do with the end result! Ordering was easy and delivery was quick, I will definitely use hellocanvas again.”

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Posted 7 years ago

“My mum recently passed away to cancer i had a canvas made of her and it was awesome i will definately purchase again in the near future”

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Posted 7 years ago

“Quick, polite, friendly service - even when the first print was blurry (entirely my own fault), but a free print was given without question. I'd very happily use again!”

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Posted 7 years ago

“Very pleased with the product - arrived promptly, and good quality.”

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Posted 7 years ago

“Quality of product was excellent, packaging was great, delivery was quick”

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Posted 7 years ago

“Great print, well packaged, good prices”

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Posted 7 years ago

“Brilliant product.”

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Posted 7 years ago

“Quick, simple and the pictures are great”

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Posted 7 years ago

“Picture quality is amazing, very good prices and fast delivery”

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Posted 7 years ago

“The picture quality is awesome, very good prices and fast delivery”

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Posted 7 years ago

“Super quick delivery, great quality, can rely on HelloCanvas every time to deliver!”

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Posted 7 years ago

“Just received my map canvas. I love it! Good quality material and image - very happy indeed. Thank you.”

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Posted 7 years ago

“Delighted with my canvas world map!”

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Posted 7 years ago

“Excellent quality and good service.”

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Posted 7 years ago

“The photo was initially printed with a bizarre fault whereby 2 discs had been cut out of the cardboard behind the picture and these made the surface uneven. I contacted the company and it was replaced with an apology and without a quibble. Very professional. .”

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Posted 7 years ago

“Very good print. What I especially liked was being able to select my own dimensions. This allowed me to make a print that fitted our location perfectly. Wil use again”

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Posted 7 years ago

Custtom is rated 4.9 based on 1,302 reviews