Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

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Metrics

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and speedy delivery. So happy I ordered again!”

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Posted 3 years ago

“Great price and quality was great, thankyou x”

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Posted 3 years ago

“Fantastic products, quick postage, there's always a deal on and customer service have been great too!”

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Posted 3 years ago

“We were very happy with our order, it looks great and love being able to change the location because of the magnetic fixings. Quality was very good and delivery and order was easy to do!”

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Posted 3 years ago

“Excellent service .they print exactly what you want beautiful results.ordered from them a few times brilliant company would recommend them 100% .fast reliable service excellent”

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Posted 3 years ago

“Service and delivery were superb, and the product itself was fantastic.”

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Posted 3 years ago

“Extremely happy with the pictures, great quality. Put them up really quick and will buy again.”

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Posted 3 years ago

“After initial issues with DPD Keri sent me through another print via express delivery as well as phoning me to check that the package had arrived OK. I would recommend that they make clear that these are sent from the Netherlands and not from their London address. I would also recommend changing couriers, DPD are notoriously bad.”

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Posted 3 years ago

Hi Geoff, thank you for your review. Our delivery time is 5 working days (which have not passed) but I see indeed that something is wrong with the shipment as it should have been delivered already. Our team will contact you to try to solve this for you. Sorry about this issue. Marc HelloCanvas

Posted 3 years ago

“I cannot praise Hello Canvas highly enough, this was my first time on ordering a canvas, put my order through and was contacted to say print I had sent wasn’t of high enough quality and to choose another, so impressed with their patience WELL DONE HELLO CANVAS Georgina Turner”

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Posted 3 years ago

“The 2nd batch of canvas prints i recieved are 2 shades darker.Very disapointed.”

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Posted 3 years ago

Hi Jessica, Thank you for the review. I see that you did not contact us about this issue before. Our team will look into it as soon as possible and come back to you with a solution. Kind regards Nick HelloCanvas

Posted 3 years ago

“I made a order on the 30th Nov, it’s now the 19th Jan. And still not received my items. I have emailed and they have emailed back. I told them in Dec they were Xmas presents. There happy to take my money but not send ????? I spent £290 not even a offer of my money back. Terrible service. Don’t bother ordering. Shame”

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Posted 3 years ago

Hi Spencer, thank you for your review and sorry to hear about the issue with your order. This is not normal of course. Can you send an email to service@hellocanvas.co.uk with my name (Marc) included so I can look into this and solve this for you? Kind regards, Marc HelloCanvas

Posted 3 years ago

“Utterly useless. Huge amount paid for urgent shipment, and nothing arrived. Turns out that this 'London-based' outfit actually have their canvases made in Holland, yet they don't actually admit that. So, that's my Christmas ruined. And now they're not even answering the phone. Customer care? Joke. Never, ever again.”

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Posted 3 years ago

Hi Anthony, Thank you for your review and sorry to hear about this issue. As discussed on the phone, we were planning to deliver your order this week as promised but covid and UK border issues have prevented us from shipping the order the last days. We take full responsibility off course and apologize in advance for any delays caused by this. Kind regards, Marc HelloCanvas

Posted 3 years ago

“I bought 2as a gift loved them so much bought one for myself great service quick delivery they are amazing quality so very pleased with them thank you hello canvas will definitely recommend to others”

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Posted 4 years ago

“From the start there's no opportunity to review orders before finalising them and because there is also no account section to log onto there is no way of checking it afterwards. When I got a confirmation email from them the size of my print was wrong. It took two more emails for them to put it right and a further one before I got a refund for the difference in price. Customer service, and use of website, rubbish. When I got my print, the colours were nothing like the vibrancy of the photo I sent them. Quality of product, rubbish. I told them by email straight away. No reply. A couple of weeks later I wrote to them again, sending the two pics for comparison and asking for a refund or for the photo to be done again. No reply. I've written to them again yesterday, again attaching the two prints. No word back so far. I have attached them both here so you can see for yourselves. No prize for guessing which is my original and which I got back from them.”

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Posted 4 years ago

Hi Kate, thank you for your review. Sorry to hear our ordering process was not clear enough. After selecting the size you want to order in the cropping tool, we do confirm the entire order to you before finalizing it. Maybe you missed this but we did change this for you afterwards. I see that the image you uploaded is not really as sharp as it can be but as explained in our email to you, we will reprint it and check the quality before we ship it. Kind regards, Marc HelloCanvas

Posted 4 years ago

“Really pleased with the quality of the small hexagon canvas but unfortunately they will not stay stuck to the wall. They looked great for the couple of hours that they were fixed. Now got to go out and buy commando stickers”

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Posted 4 years ago

Hi Sharon, Thank you for the review. We noticed that on some rare occasions (dirtproof/water-repellent paint) the tape does not stick correctly. We will solve this by sending you a set of new stickers. Our team will contact you as soon as possible on this. Kind regards, Marc HelloCanvas

Posted 4 years ago

“Excellent customer service, fabulous Aluminium picture thank you”

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Posted 4 years ago

“Not great backing took of my plasterboard and already lost sticky now can't currently use”

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Posted 4 years ago

Hi Amie, Thank you for the review. We will solve this by sending you a set of new stickers. Our team will contact you as soon as possible on this. Kind regards, Marc HelloCanvas

Posted 4 years ago

“"Blown Away" was statement when this gift was received. Ordered from the other side of the Globe, produced / delivered / collected very efficiently. Only seen a photo of the finished article but all are very happy. Recommended, will use HelloCanvas again!”

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Posted 4 years ago

“Hello Canvas provide an excellent service and very good value for money. I love the canvas prints which are always high quality, they don’t fade and the frames are very durable. Excellent customer service. I am pleased to say I am a regular customer and would recommend Hello Canvas to anyone.”

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Posted 4 years ago

“This is a Fantastic company. My canvas was damaged during transit and Annabelle immediately sent me a replacement canvas with extra very sturdy packing. The quality of the print and service is really incredible, thank you.”

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Posted 4 years ago

Custtom is rated 4.9 based on 1,302 reviews