Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only use Hello canvas, having tried other companies a few years ago I have found Hello canvas to be the best all round. Quality and build is good, ordering is super easy and IF there is a problem their team are great at communicating and rectifying the problem quickly. I have ordered many canvasses from them of various sizes and shall continue to do so. I have no problem recommending them to others.”

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Posted 7 years ago

“Good price, well packaged and speedily delivered. What more could you ask for?!”

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Posted 7 years ago

“My original canvas and metal prints were not done properly. As soon as I notified HelloCanvas Jennifer immediately corrected the errors and I now have the perfect items hanging on my walls. Jennifer gave amazing customer service”

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Posted 7 years ago

“Very good quality picture, but took a while to arrive.”

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Posted 7 years ago

“The print was exactly what I wanted”

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Posted 7 years ago

“Both images blurry, maybe my fault for the picture file size however would have appreciated a warning. Unusable, wasted money and not cheap :(”

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Posted 7 years ago

Hello Luke, thank you for letting us know. I am very sorry the result is blurry. We made a mistake, please accept our apologies. I am sure we can find a solution, I will email you about it. kind regards, Alexandra, HelloCanvas

Posted 7 years ago

“Very pleased with the results and staff were very helpful. Many thanks”

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Posted 7 years ago

“Good customer service and very prompt delivery. Price competitive, we'll definitely use you again.”

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Posted 7 years ago

“Good quality photographic reproduction onto the canvas. Reasonable price. Delivered on time.”

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Posted 7 years ago

“Great quality canvas with a great finish, plus quick delivery. Will definitely use them again.”

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Posted 7 years ago

“The canvas was much the same as other companies I've used however, the quality of the frame was MUCH better and the fact that there's a backing board to the canvas makes it more robust and much less prone to damage Very pleased as it addition the price is competitive”

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Posted 7 years ago

“I think it's wrong companies give the appearance they are UK based and then print in Europe. I paid for premium two day delivery and item arrived 3 days late, having travelled through 3 countries. Carbon footprint of this company must be huge.”

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Posted 7 years ago

Hello Chris, Thank you for your review. I am very sorry to hear that your order was delivered later despite the express delivery, it should have been delivered in time. I will contact you as soon as possible. Kind regards, Jennifer HelloCanvas

Posted 7 years ago

“fabulous pictures delivered so so quickly. Every one who has seen them has commented how good they are”

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Posted 7 years ago

“The canvas was a birthday gift for my daughter who has 2 old Staffordshire bull terriers and she was simply delighted with it, they are much loved pets and this canvas has added to the pleasure so thank you.”

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Posted 7 years ago

“To be honest, I was abit disappointed as itdidnt appear sharp enough. I have purchased many canvases which were excellent. This was my first photograph.”

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Posted 7 years ago

Hello Georgina, Thank you for your review. I am sorry to hear that you are disappointed with the outcome of your framed photo. I will contact you as soon as possible to fix the issue. Kind regards, Jennifer HelloCanvas

Posted 7 years ago

“My canvas print was beyond my expectations, it is excellent, I will return if I ever need this service again. Mike Kendrick”

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Posted 7 years ago

“Hi I've ordered from you before and it's been great - fab service and great prints. On this occasion my print was very dark. The wedding dress should be white, I cannot see the grooms face or the colour of the bridesmaids dress etc. I won't be able to use it - I'm really disappointed. I tried to email this through to Hello Canvas as a reply to this email but unfortunately the reply was rejected.”

Helpful Report

Posted 7 years ago

Hello Yvonne, Thank you for your review. I am very sorry to hear that the print of your image was too dark, I will contact you as soon as possible to fix the issue. Very sorry for the inconvenience. Kind regards, Jennifer HelloCanvas

Posted 7 years ago

“Very friendly as I did have lots of questions!! We are using it as an alternative to a guest book at our wedding so hopefully it will go down very well.”

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Posted 7 years ago

“This is the second time I've justed hellocanvas. I would highly recommend this guys very good quality products main reason for my 2nd purchase. Quality 10/10 Delivery 10/10 Overall service 10/10 Cost 10/10 Thank you Shane Will use again for definite”

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Posted 7 years ago

“Great quality & fabulous customer service!”

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Posted 7 years ago

Custtom is rated 4.9 based on 1,302 reviews