Custtom Reviews

Name: Custtom
Address: 33 Cavendish Square, London
Rating: 4.85

4.9 Rating 1,302 Reviews

97 %

of reviewers recommend Custtom

Company Reviews

Questions

Metrics

4.9

Based on 1,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 (0)2079035418

Email:

service@hellocanvas.co.uk

Location:

33 Cavendish Square
London
W1G 0PW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Well put together. Great price. Delivered fast. Will be using this company again. Fantastic.”

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Posted 7 years ago

“I love Hello Canvas, such good quality sturdy frames and fantastic printing, I always use them if I want something printed.”

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Posted 7 years ago

“The ordering process was very easy and efficient. A day after I ordered my print, they contacted me offering a free up scale because it would look better. I was very impressed with the packaging and customer service!”

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Posted 7 years ago

“my canvas arrived today, brilliant quality, and super fast/ hassle free service... thank you”

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Posted 7 years ago

“Very personalised service. Will recommend.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“IT WAS A EASY AND QUICK SERVICE WITH THE END PRODUCT BEING BRILLIANT”

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Posted 7 years ago

“Was not happy with template showing on reverse of canvas”

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Posted 7 years ago

Hello Heather, Thank you very much for your review, I am very sorry that you are disappointed with the back of the canvas, do you mean the lines we use as guidelines? I will contact you so we can find a solution that is suitable for you. Kind regards, Jennifer HelloCanvas

Posted 7 years ago

“We ordered the vintage blue world map canvas. It is beautiful and we are so pleased with it. It arrived quickly by courier with no issues.”

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Posted 7 years ago

“The print was a wee bit dark compared to the original but, still acceptable. I wonder if it would have been better on a matte paper.”

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Posted 7 years ago

“I ordered a metal print and am very pleased with the end result. The service provided was very good too. I was concerned the box would reveal my order as this is a gift for my wife. I was quickly informed via email not to worry. Only concern, I noticed that the bracket is not fixed however I'm hoping that this is part of the design and will be fine once I put it up following my wife's birthday. I deducted a star as there is always room for improvement. Possibly gift wrap options and removing the note which states Fragile painting stuck on the box. Overall I will certainly be ordering again. Thank you.”

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Posted 7 years ago

“Order was delivered promptly and well packed. I wish I had messed about with my photos a bit more before ordering as it is my fault they are a little dark - not your fault at all. My husband has yet to see them as they were a surprise and taken from photos of his once- in- a- lifetime 3 month safari to South Africa. He will be delighted so thank you very much. We may order more as I loved your site and how I was able to select sizes and styles and make them very personal.”

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Posted 7 years ago

“I was informed that the quality of photograph was not up to standard which affected the size of the final picture. With a lot of help from the HelloCanvas staff we managed to find the right picture that aloud me to have a quality large picture on canvas that I wanted. I was very happy with their patience and advice.”

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Posted 7 years ago

“Good communication Answered immediatly to phone calls Used good courier”

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Posted 7 years ago

“Excellent service and quality print”

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Posted 7 years ago

“Excellent quality and good, fast service. It is so helpful to know the progress of your order. I bought this as a Christmas present and am certain it will be well received”

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Posted 7 years ago

“Picture was excellent quality! Had SAME picture done by another website and it was very very poor quality, wish I had gone with you in the first place. My dad will be a very happy man on his christmas 😁”

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Posted 7 years ago

“*Update* Having read my review they contacted me and offered to redo my print which I’m pleased to say is perfect. This kind of proactive customer service cannot be faulted and it actually shows me up a little because I should have just connected them in the first place. Highly recommended. ************* I ordered a custom print on a metal plate and it’s actually really nice. However the QA could have been much better. There is a very noticeable white dot in the middle of the blue sky that was not on the original image and worse still where the hanging unit has been attached to the back the metal plate has been clearly bent. Now that it’s hanging on the wall this can be seen every time it catches the light. I’m disappointed and expected more for the money.”

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Posted 7 years ago

Hello, I am so sorry to read something went wrong with your order. Indeed this is not normal. I am sure there is a fitting solution, I will contact you about it. kind regards, Alexandra, HelloCanvas.co.uk

Posted 7 years ago

“I seen that you printed a barcode number or something else back of the canvas. Don't do that please! Think that, please. If I'm an artist and I do any contemporary art with that, why your barcode number on my artwork?”

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Posted 7 years ago

Hello, it is true that a number is printed on the back of the canvas. This number is your order number, but that can also be removed, we only need to know about it. This is an easy fix. Talk to you soon! kind regards, Alexandra HelloCanvas.co.uk

Posted 7 years ago

“Just fabulous, ordered for a friend's birthday and she was delighted. Many thanks 😄”

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Posted 7 years ago

Custtom is rated 4.9 based on 1,302 reviews