Hello Fresh Reviews

Name: Hello Fresh
Rating: 2.45

2.5 Rating 38 Reviews

34 %

of reviewers recommend Hello Fresh

Company Reviews

Questions

Metrics

2.5

Based on 38 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

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Phone:

1 (800) 733-2414

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Hello Fresh 5 star review on 28th June 2020

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“adverts are so annoying please stop, the acting is so trash it kills me to watch these”

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Posted 3 years ago

“Poor customer service. If you have not recieved your package, they won't refund you unless the courier tells them it's lost. Meanwhile sitting at home without food in the mountains. Not to mention, instead of recieving a refund I got charged for some random $68 even though I never ordered anything else and I put my next delivery on pause. This company steals money on a Sunday when Banks can't automatically retroactivate their fradulant charge. Need I say more?”

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Posted 3 years ago

“I got the introductory box with free shipping and 30 dollars off so I ended up paying 33 dollars for 3 nights of dinner for myself and my husband. I cancelled right away because I only wanted to try it. The meals they chose for me were Gouda Burgers, some kinda pasta dish, and a pork dish. I don't eat pork, and I'm trying to cut back on pasta so I switched those two up for sirloin, greens beans and gruyere potatoes, and mushrooms steak tips. I've tried 2 of the 3 meals so far and they've been really tasty! Plus they're so easy to follow instructions even my husband (who doesn't cook) found himself doing most of the work for one of the meals. They serving sizes are decent with most of the dishes including some type of fiber filling vegetable. Need more convincing? Go on the HelloFresh app and look at the cookbook. All their recipes are on there and recreatable. Before receiving the box I was able to make the Bellpeppers stuffed with Curry rice, and black bean tacos! So in conclusion, any problem I may have had was easily solved, I was able to easily cancel right away and was super satisfied with my results. Who knows? I may even continue with HelloFresh in the future when I go back to work to make life easier.”

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Posted 4 years ago

“Package arrived perfect, well packaged and at the perfect temprature thanks to the ice packs. Good quality products and great recipes- will def keep using!”

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Posted 4 years ago

“I was recommended this company by my son in Australia. It is easy to organise deliveries and to choose or change menus or even just skip a week if you wish. The ingredients are good quality and of course fresh. For me the best thing is that everything is organised and measured already which means I don’t have to struggle with opening and measuring liquids, herbs etc. Recipes are very easy to follow and include tips and you can modify to taste. Perfect”

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Posted 5 years ago

“For about the 4th time now, we have received bad, off, mouldy, furry ingredients. You need to supervise your packers. This food is expensive and to receive bad stuff is poor. We have complained in the past and still receive bad stuff. We will be now cancelling.”

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Posted 5 years ago

“We've been having Hello Fresh meals for some time now & can't recommend them enough. All the food is fresh & easy to prepare & the recipes are so interesting & tasty. I like the many options for meals & being able to edit the menu/portions, as well as being able to pause delivery. I've even had my delivery sent to a our holiday destination, which was really useful. The menus come up with ideas I probably couldn't of thought of & it's so quick & easy to follow, with no waste. We've been able to eat healthy tasty food in the right sized portions & have managed to lose weight & feel the benefits. Great for can't cooks/lazy cooks, or just when you've run out of ideas. Good value for money too.”

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Posted 5 years ago

“Lovely fresh convenient food .”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Great product delivered and packaged well. Easy instructions and food always fresh. Delicious recipes”

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Posted 6 years ago

“My account was settled and yet they are still hassling me for late payment and adding late payment charges...PLEASE DONT SET AN ACCOUNT UP WITH THESE JOKERS. If you pay by PAYPAL then it takes a pre-authorised payment again and again until you log into your paypal account and stop it. Then try and get your money back ...nightmare”

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Posted 6 years ago

“First box arrived. All the food looks beautiful and recipes are easy to follow .cant believe I haven't done this before.”

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Posted 6 years ago

“Please Reviews you have to change system to zero stars or minus stars. Time and time again I have told these folks we are not interested, have a sign on door saying no sales people and which they just willfully ignore. Clearly along with various pointless charities, Jehovah witnesses, local authority and occasional dodge tradesmen they seem to be under the impression people purchase houses to be bothered when they busy. How about having some respect for private property and peoples rights to enjoyment of their homes without being bothered with a pretty pointless business model...if you work for Hello Fresh you may want to know 3.3 stars in relation to reviews is the point when consumers are less likely to engage with your brand and roll on.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Fantastic quality, great easy-to-follow recipes and great value”

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Posted 7 years ago

“Very limited choices in meals and I tried to order different meals than the 3 vegetarian meals listed for the first week I ordered, but found it impossible, so two of the three meals I couldn't eat. One vegetarian meal consisted of FRIED CHEESE as the meal, but I don't eat cheese and I have never, in the world, seen this as a main course for dinner. At over 30 grams of fat per serving, unhealthy. Another meal was a corn salad and one tiny, sad, plastic wrapped cob was the main thrust of the meal, with canned kidney beans. The great meal was a portebollo mushroom "burger" which was delicious! I do not recommend this company and I cancelled.”

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Posted 7 years ago

“Hello Fresh didn't meet my personal needs so I canceled the service. Then I get charged again and another box of melted ice pack and now spoiled meat left at my doorway. Thankfully I took a screenshot of myself selecting cancel immediately and not send me one more box so that when the customer service representative told me I must have selected incorrectly I can actually see that I'm not an idiot and that the company participates in dishonest cancellation practices. I believe it was a shitty thing for Hellow Fresh to do and I will now spread the word to friends/family/ and anybody else willing to listen. Sorry Hello Fresh but I'm taking. Y money back to Blue Apron.”

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Posted 7 years ago

“Hello fresh could not suck enough. My son and his girlfriend got me hello fresh Groupon for $30.00. I spent 3 hours trying to crack into their webpage to order. It never ceases to amaze me how the people who run these companies manage to take the service out of customer service. Still trying to get my money back from these trolls. You managed to totally fuck my birthday up hello fresh.”

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Posted 7 years ago

Hello Fresh is rated 2.5 based on 38 reviews