Hello Mood Reviews

Name: Hello Mood
Address: 30 n Gould st, Sheridan, Wyoming
Rating: 4.12

4.1 Rating 448 Reviews

77 %

of reviewers recommend Hello Mood

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Phone:

6043603105

Email:

jake@hellomood.co

Location:

30 n Gould st,
Sheridan
Wyoming
82801

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever! It’s not even weed! They don’t take back there products unless you have a printer they will not help you! Worst customer service.”

Helpful Report

Posted 4 months ago

“Flower is great and fresher than others. Prices are realistic-EXCEPT I placed an order for 4 items and got free shipping. They changed the order to one item, so I paid 30% more including shipping. When I called, they said it was a computer error and it bounced three items off my order. I asked for a refund of the S&H or to credit it to the rest of my order. They said they had another computer glitch and could not do it. So not a promising start as I can not be sure of what I will be charged for, nor what I might get. Using ATLRx now. Almost as good, better prices and consistent.”

Helpful Report

Posted 4 months ago

“I was worried because I did not get a tracking number and after reading other reviews thought my package was going to be delayed or lost due to difficulties with bettertrucks shippers. I called and talked to them and they were helpful and friendly. They told me that the shipment actually went thru Fedex and that they just had some problems with their computer that caused the link to not be included. They send me the tracking number and it was delivered the same day. I think they're getting away from bettertrucks (at least for difficult areas - or maybe altogether). Now for an actual review of the product... This is my second order - I got the 30 pack hero dose gummies and let me say ... taste wise, texture, and potency wise they are spot on. The best I've had so far. Also, they are very consistent making for no unintentional over or under dosing. Another thing I like is that they don't leave that waxy residue that sticks to your teeth like some gummies do.”

Helpful Report

Posted 4 months ago

“Order placed 5/30/24 for 1 gram of Slurricane. Order included so-called complementary gummies. Package received on 6/10/24, but only had the gummies. It DID NOT INCLUDE the Slurricane that I PAID FOR! They are a bogus, sham company with a garbage operation. I expect to be FULLY REFUNDED! It took nearly TWO WEEKS to get a 5 pack of gummies?! FOH!”

Helpful Report

Posted 4 months ago

“Used to send out a clickable tracking number but didn't get one this time and the one they did send was showing as invalid when I searched it up. This resulted in my package being opened by someone else in my house because I had no idea when it would be delivered. Can't really trust them anymore unfortunately.”

Helpful Report

Posted 4 months ago

“I got the skinny on the whole shipping mess. GREAT NEWS! Better Trucks has gone bye-bye. USPS will handle the shipments they can and FEDEX will replace Better Trucks. GROWING PAINS people! Bare with them. They’re cool people willing to help. Happy Days all!”

Helpful Report

Posted 4 months ago

“Hello Mood needs to go back to original shipping method. Better Trucks delivery is horrible. I used to get products in 3-4 days, now with Better Trucks it’s been 10 days!!! That’s not good business!!”

Helpful Report

Posted 4 months ago

“I have ordered two times it took 4 days the first order and only 3 days the second order people need to understand shipping I was in that business for a while and it can get screwed up as for the flower pluto and dark rainbow are very very good flower I will definitely be ordering again top notch products.”

Helpful Report

Posted 4 months ago

“They deliver using BetterTrucks now…. Delivery used to be super fast and only take 3-4 days, 5 at the most but now the product you ordered will just sit in a random hub in Illinois. So disappointed and definitely will not be ordering again. Just find a nice local dispensary instead. Cheaper and will save you a headache”

Helpful Report

Posted 4 months ago

“We frequently order and love the gummies. Shipping was always 4 days at the maximum. I dont know why the shipping changed but it’s been nearly a week and we are still waiting on our order. This is the first time this has happened in a year. Please consider switching back to USPS. For clarification, our order was shipped with a different carrier and went from OK>TX>TN> and back to AR where it has been at a warehouse for two days. This is no good. USPS used to send it straight to Arkansas. Please consider switching back before this kills your business.”

Helpful Report

Posted 4 months ago

“I've purchased gummies for the last several months without a problem shipping....until now. I made an order on May 30th and it was 'shipped' May 31st. It is now June 6th and still do not have my order. Tracking ( they now farm packages out to something called Better Trucks) which is a complete joke. Hello Mood is based in Oklahoma, I live in AZ and my order has been shipped to Illinois where I assume Better Trucks operates. This is absolutely ridiculous. I chatted with Hello Mood customer service and they said they have partnered with Better Trucks but ' it is taking a scenic route but rest assured you will get your order. ' WHEN? I use to get it in 3 days with regular mail. 6 days later now it is STILL in a warehouse in Illinois, probably melting into a clump of gel! I am beyond angry. I believe this is connected with UPS and I NEVER get my deliveries for anything because they are so awful. Also Mood tried to tell me it take it takes longer because of Memorial day. Well Memorial day was the 27th and I made my order the 30th, so that excuse doesn't fly. They have gone from fast reliable service to horrible and they don't seem to care. They just said sorry for the inconvenience. Don't even bother making a purchase with them unless you live next door to their company. Otherwise it will be sitting in Illinois forever.”

Helpful Report

Posted 4 months ago

“We were spending $100+ every few weeks bc we loved the company and products. I have chronic illnesses and their gummies were fantastic for pain management/sleep. Customer service was great. Set up a subscription and everything. Best part was reliable shipping/tracking. They say most customers receive orders in 3-5 days. We live super close to a warehouse, so we always got shipments in 4 days. I work in marketing, and inconsistency is a no go from me when it comes to doing business. Now we’re waiting on a new company that sent us a broken tracking link. They changed shipping companies out of the blue. Still waiting on our $120+ that shipped NINE days ago and is still sitting in Hillside, IL after being shipped from Oklahoma. We live in north Texas. Luckily we found a more reliable company with better product in person. We’ll see if this other order ever gets here, but since it’s been 9 days and it’s still on the opposite side of the country, I won’t hold my breath. Mood, we had such a good thing going. Super disappointing.”

Helpful Report

Posted 4 months ago

“Good products, but Hello Mood recently changed to using Better Trucks for shipping and it’s ruined the perception service and delivery expectations. Shipping is 3x-4x as long as it was previously. Better Trucks doesn’t have modern interline travel tracking, nor projections and estimates, only check ins on arrival per major stop. If the shipping isn’t firmed up, I won’t be able to make another order.”

Helpful Report

Posted 4 months ago

“The product purchased has been in Houston for 3 days & still no delivery. Aggravated to say the least. NEVER AGAIN.”

Helpful Report

Posted 4 months ago

“Ordered on 5.31 received 6.4.. smelled very potent when I open the box. I light, got it started, took one really good puff & put out. Haven't done this in a long time. That was enough. I bought energy and a sleep one. Finished my gardening, actually over did it. I have not felt like doing anything in a long time. Pulls me off the couch. I have RA, DDD, & anxiety, fibromyalgia. I only take 1 med for RA , 1 for fibro, chronic fatigue & anxiety. I take 2 Tylenol-650s 3 xs a day. I still hurt. I am mellow for sleeping I bought sleepytime for my bed time. It says 1 dropper .50. I took 1/2. Takes a bit to start working. But I do feel relaxed. It did not taste real good. Smelled like berry's & thc. Kinda stung my throat a little. We will see what tomorrow brings. God Bless.”

Helpful Report

Posted 4 months ago

“They changed shipping companies, and now still no delivery after double the usual time (3-4 days). AND, you can't even track your order, it shows OK to Chicago only, then nothing more until it's delivered.....useless tracking. I've ordered 8 times and been happy with the product, but this new delivery system is going to be the kiss of death for that company. I think they still advertise 3-4 days shipping still, they new to update to say a few weeks. I feel cheated.”

Helpful Report

Posted 4 months ago

“I'm not sure what's going on with them, but their shipping process is HORRIBLE! First they claim that they "ship" within 24 hours.... not true. A label is created within 24 hours then USPS waits for the actual product to be processed. Then it's nearly impossible to track the package. Products are decent but not really worth the aggravation.”

Helpful Report

Posted 4 months ago

“Mood has changed shipping companies so no way to track my order. The fact that my order is shipped from OKC to Chicago is not good or smart. I have waited longer than usual and still don't have my order. And with no way to track I don't know when to expect my order. Won't be ordering from this company anymore. 😒”

Helpful Report

Posted 4 months ago

“The customer should have the choice between USPS or BTS. Since the new shipping was not disclosed until my 4th call to the company on my tracking number. The fact it ships from OKC to Chicago hub is ridiculous to get to TX. The product is good. I won't be ordering again. Bye bye bye.”

Helpful Report

Posted 4 months ago

“Product is fine. It's the switch from USPS to better trucks that really sucks. Better trucks has had my package for a week at their hub and it hasn't moved an inch. With USPS, I would've gotten it within a few days. I've emailed BT in hopes of getting things moving but it's looking grim. Here's hoping enough people complain that they switch back. Otherwise only people in Chicago will get their orders fulfilled it seems.”

Helpful Report

Posted 4 months ago

Hello Mood is rated 4.1 based on 448 reviews