“I booked this company for end-of-tenancy cleaning, including carpets and both interior and exterior window cleaning. While the carpets were cleaned to a decent standard, the exterior windows were left untouched because they didn’t have the proper equipment. Even though they are reachable from the inside with a step ladder.
I paid the full amount in advance, but when I contacted them about the incomplete service, they offered a meager £18 refund. Now my landlord is charging me for the window cleaning, meaning I’ve had to pay twice for a job this company failed to do properly.
It’s clear they don’t take responsibility or provide professional service. My advice: Avoid this one and book a reliable company.”
“I booked a deep-cleaning service, including additional charges for professional carpet cleaning, oven cleaning, and blinds cleaning. Unfortunately, the experience has been nothing short of a disaster.
The initial clean left my flat with dust and cobwebs in every room, dirty floors, and carpets that were only hoovered despite paying extra for a steam or water extraction clean. The oven was not properly cleaned either, leaving the flat smelling of smoke.
After raising these issues, the company arranged a complimentary re-clean. However, the same cleaner returned, argued with us, and outright refused to re-clean the carpets, even though I was assured that a proper carpet clean would be done. The floors remain dirty, dust is still visible, and the promised services have not been delivered.
I have photographic evidence showing the poor results after both cleans, which is deeply frustrating considering I paid over £350 for this service. The quality of the work does not reflect the price or the standards outlined in their quote. The service has been wholly inadequate and the re-clean was no better than the first.
I am left feeling let down and regretful of choosing this company. I strongly advise others to avoid Hello Services. Based on my experience, they fail to deliver on their promises and do not provide the professional service they advertise.
I’ve been offered a £70 refund, which doesn’t even cover the cost of the extra I paid for a “professional carpet clean” (£73). Their customer service has been nothing but insulting, unhelpful and dismissive.”
“Annoying spam emailers who are abusive and unhelpful when you request removal from their email list claiming you’ve used their services before - a blatant lie!”
